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QuickSpecs
Options
HP Support Plus 24
HP Support Plus 24
HP Support Plus 24
HP Support Plus 24
Program Features –
Program Features –
Program Features –
Program Features –
Additional Services
Additional Services
Additional Services
Additional Services
SSPs (Subsequent System
SSPs (Subsequent System
SSPs (Subsequent System
SSPs (Subsequent System
Packages)
Packages)
Packages)
Packages)
Installation
Installation
Installation
Installation
Installation & Startup HP
Installation & Startup HP
Installation & Startup HP
Installation & Startup HP
O/S
O/S
O/S
O/S
Model/HP Care
Model/HP Care
Model/HP Care
Model/HP Care
Pack Service
Pack Service
Pack Service
Pack Service
AlphaServer/AlphaStation DS20E
AlphaServer/AlphaStation DS20E
AlphaServer/AlphaStation DS20E
AlphaServer/AlphaStation DS20E
HP Support Plus
FP-A01MA-12
HP Support Plus 24
FP-A02MA -12
Installation
FP-AINST-MA
Installation & Startup
FP-ASTAR-MA
NOTES
NOTES
NOTES
NOTES:
AlphaServer/AlphaStation DS20E systems include three years hardware warranty with 5x9, on-site Next Business Day response.
HP Care Pack Services include support for new HP branded hardware options internal to the AlphaServer/AlphaStation enclosure plus a monitor (17-
inch or less excluding flat panel models).
External storage devices/cabinets carry their own level of warranty and should be quoted separately for uplifted warranty services.
In addition to the HP Care Pack Services shown above, other service packages are available for separate hardware and software support. For more
information on Hardware and Software Upfront Services and other HP service options available for AlphaServer and AlphaStation systems, consult
your Sales Account Manager, HP Services Principal, or visit
24 x 7 HW/SW support
Named HW engineer
4-hour response on-site hardware support
2-hour response for software support
License Subscription for HP O/S software and embedded L/P (i.e., EIS for OpenVMS,
unlimited users, and server extensions for Tru64 UNIX)
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX and their
layered products. (Layered products not included on Consolidated Media Update Distribution
can be ordered separately.)
For HP Care Pack Support Plus and Support Plus 24
HW Support at same level as corresponding package for Principal server/station
License Subscription: HP O/S (where applicable)
Telephone support through Principal server/station covered by full support package
Pre-installation review
Unpacking of equipment
Assemble and test
Basic product usage info
No software installation added
Pre-installation review
Unpacking of equipment
Assemble and test
Basic product usage info
Install operating systems
Product configuration
Print and network access
Orientation
Principal Server/Station
Principal Server/Station
Principal Server/Station
Principal Server/Station
Principal Server/Station
Principal Server/Station
Principal Server/Station
Principal Server/Station
1 year
1 year
1 year
1 year
FP-A01MA-36
FP-A02MA-36
FP-AINST-MA
FP-ASTAR-MA
DA - 10445
North America — Version 37 — October 24, 2003
Subsequent Systems
Subsequent Systems
Subsequent Systems
Subsequent Systems
3 years
3 years
3 years
3 years
FP-A21MA-12
FP-A22MA-12
FP-AINST-MA
FP-ASTAR-MA
http://www.hp.com/hps/
Compaq AlphaServer DS20E
Compaq AlphaServer DS20E
Compaq AlphaServer DS20E
Compaq AlphaServer DS20E
Compaq AlphaStation DS20E
Compaq AlphaStation DS20E
Compaq AlphaStation DS20E
Compaq AlphaStation DS20E
Subsequent Systems
Subsequent Systems
Subsequent Systems
Subsequent Systems
1 year
1 year
1 year
1 year
3 years
3 years
3 years
3 years
FP-A21MA-36
FP-A22MA-36
FP-AINST-MA
FP-ASTAR-MA
Page 35
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