HP dx2358 - Microtower PC Service & Reference Manual
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HP dx2358 - Microtower PC Service & Reference Manual

HP dx2358 - Microtower PC Service & Reference Manual

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service reference guide
HP Compaq dx2355 MT/dx2358 MT
Business PCs
1st Edition
This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, SATA drives, safety, routine care, connector pin assignments, POST
error messages, and diagnostic indicator lights.
Document Part Number 489243-001

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Summary of Contents for HP dx2358 - Microtower PC

  • Page 1 HP Compaq dx2355 MT/dx2358 MT Business PCs 1st Edition This document provides information on the removal and replacement of all parts as well as information on troubleshooting, Desktop Management, setup utilities, SATA drives, safety, routine care, connector pin assignments, POST error messages, and diagnostic indicator lights.
  • Page 2 Service Reference Guide HP Compaq dx2355 MT/dx2358 MT Business PCs 1st Edition Document Part Number: 489243-001 March 2008...
  • Page 3 CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. Service Reference Guide HP Compaq dx2355 MT/dx2358 MT Business PCs First Edition (March 2008) Document Part Number: 489243-001...

  • Page 4: Table Of Contents

    Contents 1 Installing the Operating System Microsoft Windows XP/Windows Vista/Redflag Linux ......1–1 1.1.1 Installing or Upgrading Device Drivers (Only applicable for Windows OS) .
  • Page 5 Contents 5 Identifying the Chassis, Routine Care, and Disassembly Preparation Chassis Designations ............5–1 5.1.1 Microtower (MT) .
  • Page 6 Contents A Connector Pin Assignments B Power Cord Set Requirements C POST Error Messages D Troubleshooting Without Diagnostics E Memory Service Reference Guide 489243-001...

  • Page 7: Installing The Operating System

    To install optional hardware devices after the OS installation is completed, you must install the device drivers for the device you are installing. The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the operating system for the computer model and include device drivers supported by the operating system.

  • Page 8: Converting To Ntfs (Associated With Windows Os)

    English and selected other languages, in one of these ways: ■ www.hp.com HP web site at ■ Restore Plus! CD, which is supplied with many Compaq models ✎ Additional HP software may be required in certain situations. 1–2 489243-001...

  • Page 9: Setup Utilities And Diagnostics Features

    Setup Utilities and Diagnostics Features Setup Utilities (F10) and diagnostic features provide information needed about the computer system when contacting Customer Support. These tools can also be used to: ■ Change factory default settings and to set or change the system configuration, which may be necessary when you add or remove hardware.

  • Page 10: Computer Setup Utilities

    Setup Utilities and Diagnostics Features 2.2 Computer Setup Utilities Use Computer Setup Utilities (F10) to: ■ Modify or restore factory default settings. ■ Set the system date and time. ■ Set, view, change, or verify the system configuration including settings for processor, graphics, memory, audio, storage, communications, and input devices.
  • Page 11 Setup Utilities and Diagnostics Features 3. A choice of headings appears in the Computer Setup Utilities menu: Main, Advanced, Power, Boot and Exit. 4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and Enter down) keys to select the option you want, then press .

  • Page 12: Computer Setup Menu

    Setup Utilities and Diagnostics Features 2.2.2 Computer Setup Menu Computer Setup Heading Option Description Main System Date Allows you to set system date. System Time Allows you to set system time. Floppy Drive A Allows you to set Drive A to None or 1.44M, 3.5 inch.
  • Page 13 Setup Utilities and Diagnostics Features Computer Setup (Continued) Heading Option Description Advanced Primary Video Adaptor Allows you to specify which devices as the primary video adapter • PCI • PCI-EX1 • PCI-EX16 • Onboard Onboard Video Memory (view only) Size PS/2 Mouse Allow you to Enable/Disable PS/2 mouse: •...
  • Page 14 Setup Utilities and Diagnostics Features Computer Setup (Continued) Heading Option Description Advanced Onboard LAN Boot ROM Allows you to enable/disable onboard LAN boot ROM: (continued) • Enable • Disable PATA Controller Allows you to enable/disable PATA controller: • Enable • Disable SATA Controller Allows you to select the SATA controller to work:...
  • Page 15 Setup Utilities and Diagnostics Features Computer Setup (Continued) Heading Option Description Advanced I/O Device Configuration Allows you to specify the working mode of the I/O Device: (continued) • Onboard Serial Port1 Allows you to select a setting for the onboard serial port: •...
  • Page 16 Setup Utilities and Diagnostics Features Computer Setup (Continued) Heading Option Description Advanced Hardware Monitor Allow you to monitor the CPU temperature and FAN parameters: (continued) • CPU Temperature (View Only) • CPU FAN Speed (View Only) • System FAN Speed (View Only) •...
  • Page 17 Setup Utilities and Diagnostics Features Computer Setup (Continued) Heading Option Description Power After AC Power Failure Allows you to select system power loss behavior: • Auto • Power On • Stay Off Disable/Enable suspend to RAM feature. Virtualization Technology Disable/Enable VT feature. NX (No eXecute) (view only) Boot...

  • Page 18: Recovering The Configuration Settings

    Setup Utilities and Diagnostics Features 2.3 Recovering the Configuration Settings Recovering the configuration settings established in the Computer Setup (F10) Utility requires that you first back up the settings before a recovery is needed. http://www.hp.com The CMOS Save/Load utility firmware can be found at under the Software &...

  • Page 19: Desktop Management

    Desktop Management ✎ Support for specific features described in this guide may vary by model or software version. Initial Configuration and Deployment HP computers come with a preinstalled system software image. After a brief software “unbundling” process, the computer is ready to be used. A customized software image may be deployed by: ■...

  • Page 20: Dual-State Power Button

    Desktop Management 1. Remove all removable media and turn off the power. 2. Insert a diskette, CD, or USB flash device containing the desired BIOS image file in the root directory. The media must be formatted using the FAT12, FAT16, or FAT32 file system. 3.

  • Page 21: World Wide Web Site

    Desktop Management 3.2.4 World Wide Web Site When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run a version of Microsoft Windows that is different from the version included with your computer, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly.

  • Page 22: Entering A User Password

    Desktop Management 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press and hold the key until you enter Computer Enter Setup.
  • Page 23 Desktop Management To change the supervisor password, as soon as the computer is turned on, press and hold the key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary. ✎ If you do not press the key at the appropriate time, you must turn the computer off, then on again, and press the key again to access the utility.

  • Page 24: Surge-Tolerant Power Supply

    Desktop Management National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your computer. National Keyboard Delimiter Characters Arabic Greek Russian...

  • Page 25: Serial Ata Drive Guidelines And Features

    Serial ATA Drive Guidelines and Features ✎ Serial ATA = SATA HP does not support the use of a PATA (IDE) hard drive / optical drive on these models of computer. SATA 3.0 Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length...

  • Page 26: Sata Hard Drive Cables

    Serial ATA Drive Guidelines and Features 4.2 SATA Hard Drive Cables 4.2.1 SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 27: Sata Smart Drives

    Serial ATA Drive Guidelines and Features 4.3 SATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 28: Identifying The Chassis, Routine Care, And Disassembly Preparation

    Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. Ä CAUTION: When the computer is plugged into an AC power source voltage is always applied to the system board.
  • Page 29 Identifying the Chassis, Routine Care, and Disassembly Preparation dx2358 MT Note: dx2358 MT is only for China Market. 5–2 489243-001 Service Reference Guide...

  • Page 30: Electrostatic Discharge Information

    Identifying the Chassis, Routine Care, and Disassembly Preparation 5.2 Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static- sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 31: Personal Grounding Methods And Equipment

    Identifying the Chassis, Routine Care, and Disassembly Preparation 5.2.3 Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ■ Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.

  • Page 32: Routine Care

    Identifying the Chassis, Routine Care, and Disassembly Preparation ■ Static awareness labels ■ Wrist straps and footwear straps providing one-megohm +/- 10% resistance ■ Material handling packages ■ Conductive plastic bags ■ Conductive plastic tubes ■ Conductive tote boxes ■ Opaque shielding bags ■...

  • Page 33: Cleaning The Keyboard

    Identifying the Chassis, Routine Care, and Disassembly Preparation 5.3.3 Cleaning the Keyboard Follow all safety precautions in Section 5.3.1, “General Cleaning Safety Precautions,” before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Section 5.3.2, “Cleaning the Computer Case.”...

  • Page 34: Service Considerations

    ■ Diagnostics software ■ Compaq tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or Compaq tamper-resistant bits (Smart Cover FailSafe Key, PN 166527-002) 5.4.2 Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths.

  • Page 35: Cables And Connectors

    Identifying the Chassis, Routine Care, and Disassembly Preparation 5.4.3 Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector.

  • Page 36: Removal And Replacement Procedures-Microtower (Mt) Chassis

    Removal and Replacement Procedures— Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. ✎...

  • Page 37: Remove The Computer Access Panel And Front Bezel (Mt Chassis)

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.2 Remove the computer access panel and front bezel MT chassis 6.2.1 Access Panel (MT Chassis) 1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”). Ä CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet.

  • Page 38: Front Bezel (Mt Chassis)

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.2.2 Front Bezel (MT Chassis) 1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”). 2. Remove the access panel (Section 6.2.1, “Access Panel (MT Chassis)”). 3. Press outward on the three latches on the right side of the bezel 1, then rotate the right side of the bezel off the chassis 2 followed by the left side.

  • Page 39: Front Drive Bezels

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.3 Front Drive Bezels 1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”). 2. Remove the access panel and the front bezel - MT (Section 6.2.1, “Access Panel (MT Chassis)” Section 6.2.2, “Front Bezel (MT Chassis)”).

  • Page 40: Memory

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.4 Memory For more information on the memory in this series of computers, refer to Appendix E, “Memory.” 6.4.1 Installing Memory Modules/MT chassis Ä CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.

  • Page 41: Expansion Cards

    Removal and Replacement Procedures— Microtower (MT) Chassis ✎ A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. 5. Push the module down into the socket, ensuring that the module is fully inserted and properly seated.

  • Page 42: Pci/Pcie Expansion Card

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.5.2 PCI/PCIe Expansion Card To remove an expansion card continue with step 1. To install an expansion card in an existing empty slot go to step 9. 1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”).

  • Page 43: Installing An Expansion Card

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.5.3 Installing an Expansion Card The computer has four PCI expansion slots. Each slot can accommodate a half-height PCI or PCI Express expansion card up to 6.6 inches (16.764 cm) in length. ✎ You can install a PCI card or a PCI Express x1, x16 expansion card in each expansion slot.
  • Page 44 Removal and Replacement Procedures— Microtower (MT) Chassis 7. Hold the card just above the expansion slot on the system board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis.

  • Page 45: Removing An Expansion Card

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.5.4 Removing an Expansion Card To remove an expansion card: 1. Turn off the computer properly through the operating system, then turn off any external devices. 2. Disconnect the power cord from the power outlet and disconnect any external devices. 3.

  • Page 46: Cable Management

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.6 Cable Management Always follow good cable management practices when working inside the computer. ■ Keep cables away from major heat sources like the heatsink. ■ Do not jam cables on top of expansion cards or memory modules.Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 47: Drives

    CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the Compaq factory-installed files. 6.7.1 Locating Drive Positions * These apply for selected models and countries only.

  • Page 48: Removing A Drive

    Removal and Replacement Procedures— Microtower (MT) Chassis Drive Positions Item Description First 5.25-inch, half-height bays for optional drives Second 5.25-inch, half-height bays for optional drives One standard 3.5-inch, one-third height bays (1.44-MB diskette drive shown) One internal 3.5-inch, one-third height bays for hard drives An internal 3.5-inch bracket kit for second hard drives is available as option.
  • Page 49 Removal and Replacement Procedures— Microtower (MT) Chassis 5. Removing the Hard Disk: remove the two screws that secure the hard disk drive cage to the chassis. Removing the Hard disk 6. Push down the latch on the side of the hard disk drive cage 1, then slide the hard disk drive cage away from the bottom of the chassis 2 as shown below.
  • Page 50 Removal and Replacement Procedures— Microtower (MT) Chassis 7. Lift the hard disk drive cage out of the chassis. Removing the Hard Drive Cage 8. Disconnect the power cable 1 and data cable 2 from the back of the hard drive. Disconnecting the Hard Drive Cables Service Reference Guide 489243-001...
  • Page 51 Removal and Replacement Procedures— Microtower (MT) Chassis 9. Remove the four screws that secure the hard disk drive to the hard disk drive cage 1, then slide the hard disk drive out of the hard disk drive cage 2. Removing the Hard Drive 10.

  • Page 52: Front I/O Panel Housing Assembly - Mt Chassis

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.8 Front I/O Panel Housing Assembly - MT chassis 1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”). 2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on (Section 6.1, “Preparation for Disassembly”).

  • Page 53: System Fan

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.9 System Fan 1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”). 2. Remove the access panel (Section 6.2, “Remove the computer access panel and front bezel chassis)”). 3. Disconnect the cable that connects the system fan to the system board. 4.

  • Page 54: Heatsink - Mt Chassis

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.10 Heatsink - MT chassis 1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”). 2. Remove the access panel (Section 6.2, “Remove the computer access panel and front bezel chassis)”). 3. Lay the computer down on its side to make it easier to work on. 4.

  • Page 55: Processor

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.11 Processor 1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”). 2. Remove the access panel cover (Section 6.2, “Remove the computer access panel and front bezel (MT chassis)”). 3. Disconnect the heatsink control cable from the system board and remove the heatsink. Section 6.10, “Heatsink - MT chassis”...
  • Page 56 Removal and Replacement Procedures— Microtower (MT) Chassis 6. If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor. 7. Secure the heatsink to the system board and system board tray with the 4 captive screws and attach the heatsink control cable to the system board.

  • Page 57: System Board

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.12 System Board 1. Prepare the computer for disassembly (Section 6.1, “Preparation for Disassembly”). 2. Remove the access panel (Section 6.2, “Remove the computer access panel and front bezel chassis)”). 3. Remove the front bezel (Section 6.2.2, “Front Bezel (MT Chassis)”).

  • Page 58: Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP/Compaq, their authorized partners, or their agents. Ä...

  • Page 59: Battery Holder

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.13.1 Battery Holder 1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out 1. 2. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up 2.

  • Page 60: Power Supply

    Removal and Replacement Procedures— Microtower (MT) Chassis 6.14 Power Supply Å WARNING: Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.

  • Page 61: Connector Pin Assignments

    Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Enhanced Keyboard Connector and Icon Signal Data Unused Ground +5 VDC Clock Unused Mouse Connector and Icon...

  • Page 62: Parallel Interface

    Connector Pin Assignments Parallel Interface Connector and Icon Signal Signal Signal Strobe Data Bit 5 Select Data Bit 0 Data Bit 6 Auto Linefeed Data Bit 1 Data Bit 7 Error Data Bit 2 Acknowledge Initialize Printer Data Bit 3 Busy Select IN Data Bit 4...
  • Page 63 Connector Pin Assignments Headphone Connector and Icon (1/8" miniphone) Signal 1 (Tip) Audio_Left 1 2 3 2 (Ring) Audio_Right 3 (Shield) Ground Line-In Audio Connector and Icon (1/8" miniphone) Signal 1 (Tip) Audio_In_Left 1 2 3 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-Out Audio Connector and Icon (1/8"...
  • Page 64 Connector Pin Assignments 24-Pin Power Connector Signal Signal Signal Signal +3.3 V -12 V +5 V +3.3 V +5 VSB +5 V +12 V PSON +5 V +5 V +12 V +3.3 V +5 V +3.3 V 13-1 +3.3 VS 4-Pin Power (for CPU) Connector and Icon Signal...

  • Page 65: Power Cord Set Requirements

    Power Cord Set Requirements The voltage select switch feature on the computer permits it to operate from any line voltage between 100-127 or 220-240 volts AC. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment.

  • Page 66: Post Error Messages

    POST Error Messages An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs when the system is turned on, checking assemblies within the computer and reporting any errors found. Not all computers use all of the codes listed. Recommended Actions are to be taken in incremental steps.
  • Page 67 POST Error Messages POST Error Messages Screen Message Probable Cause Recommended Action Keyboard error or no Cannot initialize the Make sure the keyboard is attached keyboard present keyboard. correctly and no keys are pressed during POST. To purposely configure the system without a keyboard, set the error halt condition in Setup to HALT ON ALL, BUT KEYBOARD.
  • Page 68 POST Error Messages POST Error Messages Screen Message Probable Cause Recommended Action Error: Non-System disk The BIOS was unable to Reseat the device data and power or disk error find a suitable boot cables. device. For Argali, this Replace and press any Replace the device data cable.

  • Page 69: Troubleshooting Without Diagnostics

    Troubleshooting Without Diagnostics Preliminary Checklist This section describes some simple, preliminary tests and guidelines for troubleshooting the computer without using the diagnostics. ■ Are the computer and monitor connected to a working electrical outlet? ■ Is the voltage select switch is set to the appropriate voltage for your region (115V or 230V)? ■...

  • Page 70: Solving General Problems

    Troubleshooting Without Diagnostics Solving General Problems You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Problem Cause Solution...
  • Page 71 Troubleshooting Without Diagnostics Problem Cause Solution Computer date and time RTC (real-time clock) First, reset the Date and Time display is incorrect. battery may need to be Properties in the Control Panel replaced. (Computer Setup can also be used to update the RTC date and time).
  • Page 72 Troubleshooting Without Diagnostics Problem Cause Solution Some software 1. Lower the display resolution for the applications, especially current application or consult the games, are stressful on the documentation that came with the graphics subsystem. application for suggestions on how to improve performance by adjusting parameters in the application.

  • Page 73: Solving Hardware Installation Problems

    Troubleshooting Without Diagnostics Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP Home/ Professional will automatically recognize the device and configure the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 74: Interpreting Diagnostic Lights And Audible Codes

    Troubleshooting Without Diagnostics Interpreting Diagnostic Lights and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. ✎...

  • Page 75: Solving Display Problems

    Troubleshooting Without Diagnostics Solving Display Problems Solving Display Problems Problem Cause Solution Blank screen (no video). The cable connections Check the cable connections from are not correct. the monitor to the computer and to the electrical outlet. Screen blanking utility Press any key or click the mouse installed or energy button and, if set, type your...
  • Page 76 Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Solution 2 short beeps and 1 long Pre-video graphics For systems with a graphics card: beep followed by a three error. 1. Reseat the graphics card. second pause. 2. Replace the graphics card. 3.
  • Page 77 Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Solution High pitched noise coming Brightness and/or Lower brightness and/or contrast from inside a flat panel contrast settings are too settings. monitor. high. Fuzzy focus; streaking, Flat panel monitor’s 1. Select the monitor’s Auto- ghosting, or shadowing internal digital Adjustment option in the...

  • Page 78: Solving Audio Problems

    Troubleshooting Without Diagnostics Solving Audio Problems Solving Audio Problems Problem Cause Solution Sound does not come Software volume control Double-click the Speaker icon on out of the speaker or is turned down. the taskbar and use the volume headphones. slider to adjust the volume. The external speakers Turn on the external speakers.
  • Page 79 Troubleshooting Without Diagnostics Solving Audio Problems (Continued) Problem Cause Solution Noise or no sound comes 1. If using digital speakers that out of the speakers or have a stereo jack and want the headphones. system to auto-switch to digital, use a stereo-to-mono adapter to properly engage the auto- sense feature or use the multimedia device properties...

  • Page 80: Solving Printer Problems

    Troubleshooting Without Diagnostics Solving Printer Problems Solving Printer Problems Problem Cause Solution Printer will not print. Printer is not turned on Turn the printer on and make sure it and online. is online. The correct printer 1. Install the correct printer driver driver for the for the application.

  • Page 81: Solving Keyboard And Mouse Problems

    Troubleshooting Without Diagnostics Solving Keyboard and Mouse Problems Solving Keyboard Problems Problem Cause Solution Keyboard commands and Keyboard connector 1. Turn off the computer. typing are not recognized is not properly 2. Reconnect the keyboard to the by the computer. connected.

  • Page 82: Solving Network Problems

    Troubleshooting Without Diagnostics Solving Network Problems These guidelines do not discuss the process of debugging the network cabling. Solving Network Problems Problem Cause Solution Wake-on-LAN feature is Wake-on-LAN is not Use the Network control application not functioning. enabled. to enable Wake-on-LAN. Network driver does Network controller is Run Computer Setup and enable...
  • Page 83 Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Solution Diagnostics passes, but The network controller Select the Network icon in the the computer does not is not configured for this Control Panel and configure the communicate with the computer. network controller.

  • Page 84: Solving Memory Problems

    Troubleshooting Without Diagnostics Solving Memory Problems Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Solving Memory Problems Problem Cause Solution System will not boot or Memory module is not Replace module with the correct does not function properly...

  • Page 85: Solving Processor Problems

    Troubleshooting Without Diagnostics Solving Processor Problems Solving Processor Problems Problem Cause Solution Poor performance is Processor is hot. 1. Make sure the airflow to the experienced. computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed).
  • Page 86 Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems Problem Cause Solution System will not boot from The CD-ROM or DVD Run the Computer Setup utility and CD-ROM or DVD drive. boot is not enabled enable booting to removable media through the Computer and verify boot order settings.

  • Page 87: Solving Drive Key Problems

    Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Recording audio CDs is Wrong or poor quality 1. Try using a slower recording difficult or impossible. media type. speed. 2. Verify that you are using the correct media for the drive. 3.
  • Page 88 Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Unable to connect to the Cable/DSL service is Try connecting to the Internet at a Internet. (continued) not available or has later time or contact your ISP. (If the been interrupted due to cable/DSL service is connected, the bad weather.
  • Page 89 Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to Modem is not set up Verify that the correct modem speed download Web sites. properly. and COM port are selected. For Windows XP 1. Select Start > Control Panel.

  • Page 90: Diagnostic Front Panel Leds And Audible Codes

    Troubleshooting Without Diagnostics Diagnostic Front Panel LEDs and Audible Codes Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED None Computer on. None Green Power LED None Computer in Not support wake up by mouse/ flashes every two Suspend to RAM keyboard.
  • Page 91 Troubleshooting Without Diagnostics Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action 3 short beeps and CPU configuration 1. Upgrade the BIOS to proper 1 long beep error or invalid version. followed by a three CPU detected 2.
  • Page 92 Troubleshooting Without Diagnostics Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action System does not None System unable to Press and hold the power button for power on and LEDs power on. less than 4 seconds. If the hard drive are not flashing.

  • Page 93: Restoring The Software

    Troubleshooting Without Diagnostics Restoring the Software The Windows operating system and software can be restored to the original state that they were when you purchased the computer by using the Restore Plus! CD. See the documentation included with the Restore Plus! CD for complete instructions on using this feature. ✎...

  • Page 94: Contacting Customer Support

    Troubleshooting Without Diagnostics Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near www.hp.com you, visit ✎ If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.
  • Page 95 Memory Computers equipped with Intel-based processors come with double data rate synchronous dynamic random access memory (DDR2) dual inline memory modules (DIMMs). The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory module slots are populated with at least one preinstalled memory module.

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