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4
Delete the most recently installed application, or the application you
think could be causing the problem, from your phone (see
application).
5
Perform a backup (see
6
Perform a partial erase (see
7
Enter your Palm profile email address and password to restore your
backed-up information.
8
If the problem is resolved, begin reinstalling your third-party
applications one at a time. Open each application after you reinstall it
to see if the problem recurs.
9
If the problem recurs, delete the last application you installed and
report the problem to its developer.
Getting more help
Contact the author or vendor of any third-party software if you require
further assistance. Neither Palm nor your wireless service provider provides
technical support for applications that are not built into your phone.
Making room on your phone
If you store a large number of files, or install many third-party applications,
the internal memory on your phone may fill up. Here are some ways to
clear space on your phone:
•
Photos, Videos, Music, Doc View, PDF View:
a lot of memory. Move files to your computer (see
your phone and your
computer), or delete them from your phone.
180
Chapter 11 : Troubleshooting
Back up your
information).
Erase data and reset your
phone).
Large media files take up
Copy files between
•
Email:
Email attachments can be large and consume lots of memory.
Delete an
Copy attachments to your computer (see
and your
message). You may also want to empty the deleted items folder.
•
Web:
Delete stored web browsing information by clearing your history,
cookies and cache (see
•
Third-party applications:
(see
Delete an
Copy files between your phone
computer), or delete large files from your phone (see
Customise web browser
You can delete infrequently used applications
application).
Delete a
settings).
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