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Web
My phone doesn't connect to the Internet
Your phone supports UMTS (HSDPA and 3G), GPRS, EDGE and Wi-Fi
wireless data networks. To connect to the Internet, you must either
subscribe to data services with your wireless service provider or be within
range of a Wi-Fi network.
•
Check to see if you have data services enabled. Open
the
application menu
and tap Preferences. Under Network, make sure
Data Usage
is set to On.
•
If your phone is connected to your computer in USB Drive mode,
disconnect your phone from your computer (see
phone and your
computer).
•
If you are in roaming coverage, check to see if you have data roaming
enabled. Open
Phone
Preferences. Under Network, tap
•
Turn off your phone and turn it on again (see
•
Restart your phone (see
Restart your
•
Contact your wireless service provider to verify that your subscription plan
includes data services and that these services have been correctly
activated. your wireless service provider should also be able to tell you if
there are any outages in your location.
I can't access a web page
1
Make sure you have Internet access:
•
Open
Web
and try to view a web page you've loaded before.
•
To ensure that you're viewing the page directly from the Internet,
tap
.
•
After confirming your Internet connection, try to view the page
again. If it comes up blank, tap
176
Chapter 11 : Troubleshooting
Phone
Copy files between your
, open the
application menu
and tap
Data Roaming
and tap Enabled.
Turn the phone
phone).
.
•
If you're still having trouble, the page may contain elements that are
not supported by the browser, such as Flash, Shockwave, VBScript,
WML script and other plug-ins.
2
Some websites redirect simple web addresses given to the public to
actual web addresses that are more complex (for example, if you enter
the address www.palm.com/support, it may actually go to the web
address
can't follow the redirect, enter the web address in a desktop browser
and read the actual web address in the address bar. Then enter the
actual address in your phone's browser.
, open
An image or map is too small on my screen
Do either of the following:
•
To switch to landscape mode to see more of the image, turn the phone on
its side.
•
To zoom in on the image, pinch out or double-tap the screen.
on/off).
A secure site refuses to permit a transaction
Some websites don't support certain browsers for transactions. Contact the
site's webmaster to make sure the site allows transactions using your
phone's web browser.
Calendar and Contacts
I haven't entered any contacts or calendar events on my phone,
but when I open those apps, I see entries
The entries you see displayed in Calendar or Contacts have been
downloaded to your phone from one of your online accounts such as
Google or Microsoft Exchange. Anytime you are in Email, Calendar or
http:/
/www.palm.com/us/support). If your phone's browser
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