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Phone
Signal strength is weak
Become familiar with low coverage areas where you live, commute, work
and play. Then you know when to expect signal-strength issues.
•
If you're standing, move about three metres in any direction.
•
In a building, move near a window. Open any metal blinds.
•
In a building, move outdoors or to a more open area.
•
Outdoors, move away from large buildings, trees or electrical wires.
•
In a vehicle, move your phone so that it's level with a window.
My phone won't connect to the mobile network
•
Try the suggestions in
Signal strength is weak
•
Turn off your phone and turn it on again (see
•
Restart your phone (see
Restart your
I see five bars in the signal-strength icon, but I still can't connect
to the network
The
signal-strength
icon always displays five bars. Your signal strength
is indicated by the number of bars that are shaded white. If most or all of the
bars are grey, you are in an area of weak or no coverage.
The person on the other end of the line hears an echo
•
Try decreasing the volume on your phone—whether you are using the
speakerphone or the earpiece—to avoid coupling or feedback on the
other person's end.
•
Position the earpiece closer to your ear to prevent sound leaking back into
the microphone.
170
Chapter 11 : Troubleshooting
for weak signals.
Turn the phone
on/off).
phone).
•
If you're using the speakerphone feature with your phone lying on a flat
surface, try turning the phone face down (screen facing the surface).
I hear my own voice echo
Ask the person on the other end of the call to turn down the volume on his
or her phone or to hold the phone closer to his or her ear.
My voice is too quiet on the other end
•
Make sure you position the microphone, which is on the bottom left-hand
side of the gesture area, close to your mouth. Make sure you are not
covering the microphone with your cheek or chin.
•
Check the
signal-strength
icon. If the signal is weak, try to find an
area with better coverage (see
Signal strength is
My phone seems to turn off by itself
Your phone has a power-saving feature that's set to turn off the screen if it
has been idle for one minute. You can change the auto-shut off interval (see
Set the interval for turning the screen off
If you restart your phone, wireless services, such as Wi-Fi and Bluetooth, are
automatically turned on if they were on before the restart. However, if the
phone can't determine if a wireless service was on before the restart, that
service does not automatically turn on (see
If the problem persists and you're using third-party applications, see
Third-party applications
for additional suggestions.
weak).
automatically).
Turn the phone
on/off).
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