Troubleshooting - Bose Cound Dock Owner's Manual

Troubleshooting
Problem What
to
do
Your iPod does not dock
•
Make sure the dock insert is the proper fit for your iPod
properly
(refer to "Getting it ready" on page 6).
•
Remove your iPod from the dock and check for obstructions on the connectors in
the dock and on your iPod. Then reseat it in the dock.
No sound
•
Make sure the system is plugged in, your iPod is turned on, and a music track is
selected and playing.
•
Press the Play/Pause button on the remote control.
e
Increase the volume setting for the system.
•
Remove your iPod from the dock, wait briefly, then reseat it. You may need
to do this a few times.
•
Make sure your iPod is running compatible software
(refer to "To check for iPod compatibility" on page 7).
No sound and your iPod
•
Make sure the power cable is securely plugged in to a functioning wall outet
is not charging
and with the symbol on the small connector matched to the one on the back
of the SoundDock™ system. Refer to Figure 4 on page 7.
•
Make sure your iPod is firmly seated in the dock.
No sound after quickly
•
Remove your iPod from the dock, wait for 5 seconds, and return it to the dock.
undocking or docking
•
Unplug the power cable for 1 minute, then plug it back in. This resets the system.
your iPod
Your iPod does not respond
•
Remove your iPod from the dock, wait briefly, then reseat it. You may need to do this
to the SoundDock remote
a few times.
control buttons shown:
•
Try the remote from a different location. If it works there, strong lighting or other
room conditions may be causing the problem.
•
Make sure nothing blocks the infrared (lR) signal path from the remote to your
SoundDock system. Wipe off the small red lens on the front end of the remote.
•
Check the remote control battery to make sure the
+
side is up as shown
in Figure 5 on page 9.
•
Replace the remote control battery.
•
Upgrade software on your iPod. For details, refer to "To check for iPod compatibil-
ity" on page 7.
Your SoundDock system
•
Unplug the power cable for 1 minute, then plug it back in. This resets the system.
does not respond to its •
Contact Bose® Customer Service about the problem.
remote commands or to the
+ and - volume buttons on
the front of the system
10