AT&T CL82101 User Manual page 75

Appendix
Troubleshooting
The charge light is off.
• Make sure you plug the power and line cords in correctly and securely.
• Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow
up to one minute for the cordless handset and telephone base to reset.
• Clean the cordless handset, charger and telephone base charging contacts
each month with a pencil eraser or cloth.
• The battery may not be connected to the handset or is missing
completely. Ensure that the battery is installed properly.
My caller ID isn't working.
• Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your phone.
• The caller may not be calling from an area which supports caller ID.
• Both your and your caller's telephone service providers must use caller ID
compatible equipment.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (page 5). The filter prevents
noise and caller ID problems resulting from DSL interference. Please contact
your DSL service provider for more information about DSL filters.
System does not receive caller ID when on a call.
• Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID features works only if both you and
the caller are in areas offering caller ID service, and if both telephone
service providers use compatible equipment.
Incomplete messages.
• If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after the maximum recording time you have
set.
• If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
• If the system's memory becomes full during a message, the system stops
recording and disconnects the call.
• If the caller's voice is very soft, the system may stop recording and disconnect the
call.
Difficulty hearing messages.
• Press VOL/p to increase the telephone base speaker volume.
Press pDIR/VOLUME to adjust the message playback volume on a handset.
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