Oce cm4010 Troubleshooting Manual page 25

Problem
A stored file has
disappeared.
A file cannot be
deleted.
The property of a file
cannot be set to
[Confidential].
A file name cannot be
stored or changed.
A custom folder name
cannot be stored or
changed.
A file name is cut off.
Point to check
Did you touch the [Print and Delete the
Data] key to print a stored file?
Is the property of the file set to
[Protect]?
Is the file in the Quick File folder?
Does the name include characters that
cannot be used in a file or folder name?
Was the file name stored in the
advanced transmission settings during a
scan or Internet fax transmission?
Solution
A file that is printed using the [Print and Delete the Data]
key is automatically deleted after being printed. To print
a file without deleting it, use the [Print and Save the
Data] key.
A file cannot be deleted when its property is set to
[Protect]. Change the property to [Sharing] and then
delete the file.
"Confidential" cannot be specified for a file in the Quick
File folder. Move the file to a different folder and then
specify "Confidential". (Note that "Protect" can be
specified for a file in the Quick File folder to prevent it
from being easily deleted.)
The following characters cannot be used in a file or
folder name:
\ ? / " ; : , < > ! * & # |
If the name was stored in the advanced transmission
settings before Quick File or File settings were
configured, that name will be used for the stored file. If
the number of characters in the name exceeds the
maximum number of characters allowed for a Quick File
name (30 characters), the characters after the 30th
character will be discarded.
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