Chapter 9: Call History; Viewing Call History - Avaya 9608 User Manual

Chapter 9: Call History

The History screen provides a list of recent calls, with information about call disposition
(missed, answered, or outgoing) and with caller name and number (where available), call time,
and call duration. Call History also shows bridged calls and the number of missed calls from
a given calling number. If you are a member of a call pickup group, any calls you picked up for
another person or that you missed and were answered by someone else in your pickup group
are shown with a Forwarding icon to allow you to review details of that type of call. When you
have one or more missed calls, the History button lights and the Missed Calls icon and the
number of missed calls display on the top line. To call a person listed in your Call History, see
Calling a person from call history

Viewing call history

1. Press History.
2. Scroll to the right or left to view separate lists of answered, outgoing, or missed calls.
3. Scroll up or down to view the entries on the list.
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Avaya one-X Deskphone H.323 9608/9611G User Guide
You can go to the top of the list by pressing History again.
Note:
Depending on how your system is administered, a Missed Call counter might
appear next to a missed call showing the number of missed calls you have from
that person.
Note:
When contacts whose presence you have set up to track have called you, the
applicable presence icon displays along with their call information. See
icons on page 10 for a description of presence icons.
on page 35.
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