Troubleshooting; Avoid Service Checklist - Splendide WD2100 Installation Instructions And Use & Care Manual

Troubleshooting

Avoid Service Checklist

In most cases, when your washer-dryer fails to work, the problems arising can be easily solved without having to call for a technician. Before calling
for assistance, always check these points:
Operation
The washer does not start
The machine
continuously
fills and drains
water
Water does
not enter
the washer
The program selector knob
keeps turning
The washer-
dryer doesn't
drain or spin
Kinked Hose
The washer
produces too
much foam
Excessive
vibration during
the spin cycle
The washer-dryer
leaks
The washer-dryer
leaks
1 8
Possible Cause What to do
There is no power. Check that the plug has been correctly inserted into the socket and that there is electricity to the
plug. Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have
separate outlet.
Door is open. Close the door.
The Delay Start has been Move the program selector knob (A) to one of the Reset positions to cancel the program. Then
programmed (p. 14). reset the controls without setting the delay start.
Controls not set properly (p.14). Refer to the "How to Wash" section (p. 14) to make sure your controls are set correctly.
Water supply is turned off or Turn both hot and cold faucets fully ON. Make sure hoses are not kinked or pinched.
the supply hoses are kinked.
Wall drainage system doesn't Make sure that the wall drainage system has a breather pipe. If you live on an upper floor of your
have a breather pipe. building, there may be a problem with your drain trap. To solve this problem, a special valve must
be installed.
Drain hose is positioned too Check that the standpipe is at least 25" high and not more than 34" high. Make sure that no more
low causing siphoning (Fig. 6, than 6" of drain hose is inserted into the standpipe. If the problem still persists after these checks,
p. 5). turn the water supply OFF and call for assistance.
Hose is not connected correctly
Review the installation instructions and make sure the hoses are connected properly to the tap.
to the tap (p. 4).
Water supply is not adequate
Check water pressure. The water heater may be malfunctioning. Water may be being used
(p. 2).
elsewhere in your home. Make sure that the hot and cold water inlet faucets are turned fully ON.
Water inlet hoses are kinked or
Free the inlet hoses of any kinks and clear them of any clogs. If the water is very calcareous, or if
clogged.
work has recently been carried out on the water piping, the tap filter could be clogged with
particles and debris.
The machine needs to be
Wait a few minutes for the drain pump to empty the tub, switch the washer-dryer OFF. Select one
Reset.
of the Reset positions on the knob, then switch it back ON. If the knob continues to turn, call for
assistance.
The selected program
When using the Easy Iron function without presetting a drying program, the machine will stop and
incorporates a manual draining
wait for your command to drain. Simply press the Easy Iron button again and the machine will
command (p. 8).
drain.
The drain pump is clogged (p.
Turn the water supply OFF, unplug the washer-dryer and follow the "When Needed, Check the
17).
Pump" instructions (p. 17) to unclog the pump.
The drain hose is kinked or
Make sure that the drain hose is not squashed or kinked. The drain hose should be as straight as
clogged.
possible. Check that nothing is blocking the water flow.
The detergent used is not
Check that the detergent you are using is labeled "For Machine Wash" or "Hand and Machine
suitable for washing machines.
Wash" or any similar wording.
Too much detergent or softener Make sure that you are using only 1-2 tablespoons of low-sudsing powdered detergent (or liquid
is being used (p. 10). equiv.) and 1-2 tbsp. of softener per wash load.
The transit screws and spacers Make sure that the transit screws and spacers are removed.
are still installed (p. 4).
The washer-dryer is not leveled The level of the washer-dryer should be checked periodically. Adjust the feet and check the
correctly (p. 5). machine with a level.
Overloading (p. 12). Make sure the drum is not overloaded.
The inlet hose is not properly Turn off the water supply, unplug the appliance and refer to the "Connecting the Water Inlet"
attached (p. 4). section (p. 4) to tighten the attachment.
The machine is not level (p. 5). Make sure the machine is resting level on a level surface.
The detergent dispenser is Remove the dispenser drawer and wash it under tap water to remove any detergent residue that
obstructed (p. 13). has built up.
The drain hose is not Turn off the water supply, unplug the appliance, and position the drain hose correctly. Refer to the
positioned properly (p. 4). "Water Drainage" section (p. 4).
The drain pump is obstructed Follow the "When Needed, Check the Pump" directions (p. 18) to remove any debris from the
(p. 17). pumps pre-chamber.
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