Returns Procedure; Claims; Contact Us - Chauvet Legend 1200E Wash User Manual

Technical Information
Returns
Procedure

Claims

Contact Us

Legend™ 1200E Wash User Manual
The user must send the merchandise prepaid. CHAUVET will not issue call tags.
The user must clearly label the package with a Return Merchandise Authorization
Number (RMA #). CHAUVET will refuse any product returned without an RMA #.
Call CHAUVET and request an RMA # before shipping the fixture. Be prepared to
provide the model number, serial number and a brief description of the cause for the
return.
Be sure to pack the fixture properly. Any shipping damage resulting from inadequate
packaging is the customer's responsibility. As a suggestion, the fixture should be
returned in the original flight case.
CHAUVET reserves the right to use its own discretion to repair or replace
returned product(s).
Once you are given an RMA #, please include the following information on a piece
of paper inside the flight case:
Your name
Your address
Your phone number
The RMA #
A brief description of the symptoms
Damage incurred in shipping is the responsibility of the shipper. Therefore, the
customer must report any damage to the carrier upon receipt of merchandise. It is
the customer's responsibility to notify and submit claims with the shipper in the
event that a fixture appears damaged due to shipping. The customer must make
claims for other issues, such as missing components or parts, damage not related
to shipping, or concealed damage to CHAUVET within seven (7) days of receiving
merchandise.
W o r l d W i d e
General Information Chauvet Lighting
3000 North 29
Hollywood, FL 33020
voice:
fax:
toll free:
Technical Support www.chauvetlighting.com
voice:
fax:
World Wide Web www.chauvetlighting.com
26
th
Court
(954) 929-1115
(954).929-5560
(800) 762-1084
(954) 929-1115 (Press 4)
(954) 929-5560 (Attention: Service)
8/13/2009 10:55 AM