Universal Remote Control MX-850 Manual page 17

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In the event of any warranty claim, URC will,
at its sole option, repair the URC equipment
using new or comparable rebuilt parts, or
exchange the URC equipment for new or
rebuilt equipment. In the event of a defect,
these are the end user's exclusive remedies.
All the URC equipment returned for service,
exchange or repair require an RGA number.
To obtain an RGA number, you must
complete a Return Request Form which you
may obtain by calling (914) 835-4484 or
contacting URC at
returnrequest@universalremote.com. To
obtain warranty service, end user must deliver
the URC equipment, freight prepaid, in its
original packaging or packaging affording
adequate protection to URC at 420 Columbus
Avenue, Valhalla, NY 10595. It is end user's
responsibility to backup any macro
programming, artwork, software or other
materials that may have been programmed
into the unit. It is likely that such data,
software, or other materials will be lost during
service and URC will not be responsible for
any such damage or loss. A dated purchase
receipt, bill of sale, installation contract or
other verifiable proof of purchase is required.
For the URC equipment support and other
important information, please visit URC's
website available at
www.universalremote.com or call the
Customer Service Center at (914) 835-4484.
This limited warranty only covers the URC
equipment issues caused by defects in
material or workmanship during ordinary
consumer use. It does not cover product issues
caused by any other reason, including but not
limited to product issues due to commercial
use, acts of God, third-party installation,
misuse, limitations of technology, or
modification of or to any part of the URC
equipment. This limited warranty does not
cover the URC equipment sold as used, as is,
refurbished, so called "B stock" or