HP EliteBook 2560p Maintenance And Service Manual
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HP EliteBook 2560p Maintenance And Service Manual

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HP EliteBook 2560p Notebook PC
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  • Page 1 HP EliteBook 2560p Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 6 Top ............................... 6 TouchPad ..........................6 Lights ........................... 7 Buttons and fingerprint reader (select models only) ............8 Keys ........................... 10 Front ..............................11 Right ..............................12 Left ..............................
  • Page 6 Component replacement procedures ....................39 Service tag ......................... 39 Computer feet ........................40 Battery ..........................41 Service access cover ......................42 SIM ............................ 43 Fan and heat sink ......................44 Processor ........................... 46 Memory module ......................... 48 Bluetooth module ....................... 50 Speaker ..........................
  • Page 7 Hard drive specifications ........................92 DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications ..........93 DVD-ROM Drive specifications ......................94 7 Backup and recovery ............................ 95 Windows 7 ............................95 Backing up your information ....................96 Performing a recovery ....................... 97 Using the Windows recovery tools ..............
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP EliteBook 2560p Notebook PC Processors Intel® Core™ i7 processor (supports Intel Turbo Boost Technology): ● Intel Core i7-2620M 2.70 GHz processor, (turbo up to 3.40 GHz), 4 MB L3 cache, 4 threads, standard-voltage (35-W) Intel®...
  • Page 10 Category Description Internal storage Supports the following 6.35 cm (2.5 in) storage devices: ● 750 GB hard drive (7200-rpm, SATA) ● 500 GB hard drive (7200-rpm, SATA) ● 320 GB hard drive (7200-rpm, SATA) ● 320 GB Self-Encrypting Drive (SED) hard drive (7200-rpm, SATA) ●...
  • Page 11 Spill-resistant keyboard with HP drainage system TouchPad covered by glass, with a chemically etched surface Power requirements 65-W HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) Supports HP Fast charge technology (select batteries only) Supports the following batteries: ●...
  • Page 12 Category Description Security Integrated fingerprint reader (select models only) Supports "No Fingerprint Reader" option Integrated smart card reader (active) Preboot Authentication (password, smart card) Full-volume encryption Security cable slot Trusted Platform Module (TPM) v.1.2 Operating system Preinstalled operating systems: ● Microsoft®...
  • Page 13 Category Description Web-only support: ● Windows 7 Enterprise 32/64 ● Windows 7 Ultimate 32/64 ● Windows Vista Business 32/64 ● Windows Vista Enterprise 32/64 ● Windows XP Professional 32 Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Memory module ●...

  • Page 14: External Component Identification

    External component identification TouchPad Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 15: Lights

    White: The computer is on. ● Off: The computer is off or in Hibernation mode. NOTE: For more information, refer to “HP QuickWeb” in this guide and to the HP QuickWeb software Help. ● Mute light White: Computer sound is on. ●...

  • Page 16: Buttons And Fingerprint Reader (Select Models Only)

    ● Windows Vista®—Select Start > Control Panel > System and Maintenance > Power Options ● Or refer to the HP Notebook Reference Guide. Wireless button Turns the wireless feature on or off, but does not establish a wireless connection. Chapter 2 External component identification...
  • Page 17 Web browser. NOTE: For more information, refer to “HP QuickWeb” in this guide and to the HP QuickWeb software Help. If your computer does not have HP QuickWeb software, the button does not perform any action or function.

  • Page 18: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key. Windows logo key Displays the Windows Start menu. Function keys (f3 through f11) Execute frequently used system functions when pressed in combination with the...

  • Page 19: Front

    ● Drive light White: The hard drive or optical drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Display release button Opens the computer. Vents (2) Enable airflow to cool internal components.

  • Page 20: Right

    Right Component Description Docking connector Connects an optional docking device. ExpressCard slot Supports optional 34mm ExpressCards. Media Card Reader Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card Audio-out (headphone) jack/Audio in Connects optional powered stereo speakers, headphones, (microphone) jack earbuds, a headset, or television audio.

  • Page 21: Left

    Left Component Description Power connector Connects an AC adapter RJ-45 (network) jack Connects a network cable. The RJ-45 jack has two activity indicator lights. ● Amber: The RJ-45 jack is active. ● Green: The RJ-45 jack is on. RJ-11 (modem) jack (select models only) Connects a modem cable.

  • Page 22: Display

    White: The webcam is in use. Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > HP > HP Webcam. Keyboard light button and ambient light sensor Turns on the keyboard light and automatically adjusts the display brightness based on the lighting conditions in your environment.

  • Page 23: Rear

    Rear Component Description External monitor port Connects an external VGA monitor or projector. USB port Connects an optional USB device. USB 2.0 charging port Connects an optional USB device. Rear...

  • Page 24: Bottom

    Bottom Component Description Service access cover latch Releases the service access cover so that it can be removed. Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. SIM slot Supports a wireless subscriber identity module (SIM) card. The SIM card slot is located inside the battery bay.
  • Page 25 Component Description Hard drive bay and wireless and memory Contains the hard drive, the wireless LAN module slot, the module compartments WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location The service tag, affixed to the bottom of the computer, provides information that may be needed when troubleshooting system problems. (1) Product name: This is the product name affixed to the front of the computer. (2) Serial number: This alphanumeric identifier is unique to each product.

  • Page 27: Computer Major Components

    Computer major components Computer major components...
  • Page 28 Item Description Spare part number 31.75 cm (12.50 in) high definition (HD), light-emitting diode (LED), AntiGlare (AG) 638553-001 SVA display panel Keyboard with pointing stick (includes keyboard cable and pointing stick cable): ● For use in Belgium 651390-A41 ● For use in Brazil 651390-201 ●...
  • Page 29 Item Description Spare part number RTC battery 651948–001 Top cover With TouchPad and fingerprint reader 651375-001 With TouchPad only 651374-001 Function button board 651361-001 TouchPad button board (included with top cover, spare part number 651374-001 and 651375-001) Power button board 651360-001 Fingerprint reader board 651364-001...
  • Page 30 160 GB, solid-state drive 651389-001 ● 128 GB, solid-state drive 651388-001 (17) WWAN module HP un2430 EV-DO/HSPA Mobile Broadband Module (all countries and regions except 634400-001 the People's Republic of China) HP hs2340 HSPA+ Mobile Broadband Module 632155-001 (18) Processor Intel®...
  • Page 31 (24) Speakers 651377-001 (25) HP Integrated Module with Bluetooth 2.1 Wireless Technology 593836-001 NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 651384-001.

  • Page 32: Display Components

    Display components Item Description Spare part number Display bezel For use with computer models equipped with a webcam 651366-001 For use with computer models not equipped with a webcam 651365-001 31.75 cm (12.50 in) high definition (HD), light-emitting diode (LED), AntiGlare (AG) 638553-001 SVA display panel Display Hinge Kit (includes left hinge and bracket, and right hinge and bracket)
  • Page 33 Item Description Spare part number Diplay cable (includes webcam cable and light sensor cable) 651368-001 (10) Display enclosure 651367–001 Ambient light sensor board (not shown) 656622–001 Internal microphone module (not shown) 642798–001 Display Screw Kit (not shown) 655022–001 Display Miscellaneous Kit includes foil shield for camera 656623-001 Display Panel Support Kit (not shown)—includes display enclosure and antenna 658267-001...

  • Page 34: Mass Storage

    Mass storage Item Description Spare part number 6.35-cm (2.50-in) hard drive (includes bracket): ● 750-GB, 7200-rpm hard drive 633252–001 ● 500-GB, 7200-rpm hard drive 634925-001 ● 320-GB, 7200-rpm hard drive 641672-001 ● 320-GB, 7200-rpm Self-Encrypting Drive (SED) hard drive 626978-001 ●...

  • Page 35: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit: 651376-001 Optical drive weight saver ExpressCard blank RJ-11 jack cover Plastics Kit...

  • Page 36: Miscellaneous Parts

    Ambient light sensor board 656622–001 Bracket Kit 651381-001 Cable Kit (includes Bluetooth module cable and cable) 651384-001 Fingerprint reader board 651364–001 HP 2560 Series Docking Station 651385-001 Internal microphone module 642798–001 Power button board 651360–001 Power cords For use in Argentina...

  • Page 37: Sequential Part Number Listing

    490371-D61 Power cord for use in India 537921-001 HP Integrated Module with Bluetooth 2.1 Wireless Technology NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 651384-001.
  • Page 38 (35-W) 631954-001 Intel Centrino Advanced N 6205, 2x2 a/b/g/n WiFi Adapter 632155-001 HP hs2340 HSPA+ Mobile Broadband Module 632417-001 Battery, 3 cell, 31 Wh, 2.8 Ah, Li-ion battery 632419-001 Battery, 6 cell, 55 Wh, 2.8 Ah, Li-ion battery 632421-001 Battery, 6 cell, 62 Wh, 2.8 Ah, Li-ion battery...
  • Page 39 Rubber Kit (includes bumpers for the outside of the base enclosure) 651383-001 Screw Kit 651384-001 Cable Kit (includes Bluetooth module cable and cable) 651385-001 HP 2560 Series Docking Station 651386-001 DVD-ROM Drive (includes bezel and bracket) 651387-001 DVD±RW and CD-RW Super Multi Double-Layer Drive (includes bezel and bracket) 651388-001 6.35 cm (2.50 in) 128 GB solid-state drive (includes bracket)
  • Page 40 Spare part Description number 651390-031 Keyboard for use in the United Kingdom (includes cable) 651390-041 Keyboard for use in Germany (includes cable) 651390-051 Keyboard for use in France (includes cable) 651390-061 Keyboard for use in Italy (includes cable) 651390-071 Keyboard for use in Spain (includes cable) 651390-081 Keyboard for use in Denmark (includes cable) 651390-091...
  • Page 41 Spare part Description number 656623-001 Display Miscellaneous Kit 658267-001 Display Panel Support Kit (includes display enclosure and antenna) Sequential part number listing...

  • Page 42: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx 8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 43: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 44: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 46: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 47: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 72 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When you order parts or request information, provide the computer serial number and model number provided on the service tag, located inside the battery bay.

  • Page 48: Computer Feet

    Computer feet The computer feet are hot-melted to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures...

  • Page 49: Battery

    Battery Description Spare part number 9 cell, 100 Wh, 3.0 Ah Li-ion battery 632423-001 6 cell, 62 Wh, 2.8 Ah Li-ion battery 632421-001 6 cell, 55 Wh, 2.8 Ah Li-ion long life battery 632419-001 3 cell, 31 Wh, 2.8 Ah Li-ion battery 632417-001 Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 50: Service Access Cover

    Service access cover Description Spare part number Service access cover 651373-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 51: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 52: Fan And Heat Sink

    Fan and heat sink Description Spare part number 651378-001 Heat sink 651379-001 Before removing the fan and heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 53 Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive screws (1) that secure the heat sink to the system board. Slide the heat sink to the left until it clears the base enclosure (2). Remove the heat sink (3).

  • Page 54: Processor

    Processor Description Spare part number Intel Core i7-2620M 2.70 GHz processor, (turbo up to 3.40 GHz), 4 MB L3 cache, 4 threads, 631252-001 standard-voltage (35-W) Intel Core i5-2540M 2.60 GHz processor, (turbo up to 3.30 GHz), 3 MB L3 cache, 4 threads, 631255-001 standard-voltage (35-W) Intel Core i5-2520M 2.50 GHz processor, (turbo up to 3.20 GHz), 3 MB L3 cache, 4 threads,...
  • Page 55 Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle embossed on the processor slot when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...

  • Page 56: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 57 Remove the memory module (3) by pulling the module away from the slot at an angle. NOTE: The memory module is designed with a notch (4) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install the memory module. Component replacement procedures...

  • Page 58: Bluetooth Module

    Bluetooth module Description Spare part number HP Integrated Module with Bluetooth 2.1 Wireless Technology 537921-001 NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 651384-001.
  • Page 59 Remove the module (3). If the Bluetooth module cable must be replaced, disconnect the cable from the Bluetooth module. Reverse the above procedure to install the Bluetooth module. Component replacement procedures...

  • Page 60: Speaker

    Speaker Description Spare part number Speaker 651377-001 Before removing the speaker, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 61: Optical Drive

    Optical drive Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Drive 651387-001 DVD-ROM Drive 651386-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 4 Removal and replacement procedures...

  • Page 63: Modem Module

    Modem module NOTE: The modem module spare part kit does not include a modem module cable. The cable is included in the Cable Kit, spare part number 651384-001. Description Spare part number Modem module (56k v.92 MDC data/fax modem) 628824-001 Before removing the modem module, follow these steps: Shut down the computer.

  • Page 64: Wwan Module

    WWAN module Description Spare part number HP hs2340 HSPA+ Mobile Broadband Module 632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Module (all countries and regions except the People's 634400-001 Republic of China) CAUTION: The WWAN module and the WLAN module are not interchangeable.
  • Page 65 Pull the module (3) away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion. Reverse this procedure to install the WWAN module. Component replacement procedures...

  • Page 66: Wlan Module

    WLAN module Description Spare part number Broadcom 43224AGN 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, 582564-001 Belize, Canada, Guam, and the United States Broadcom 43224AGN 802.11a/b/g/n WLAN module for use in Albania, Algeria, Angola, Argentina, 582564-002 Aruba, Australia, Austria, the Bahamas, Bahrain, Bangladesh, Belgium, Benin, Bolivia, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile, Colombia, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic and Slovakia, Denmark, Djibouti, the Dominican...
  • Page 67 Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The red WLAN antenna cable is connected to the WLAN module “Main” terminal. The blue WLAN antenna cable is connected to the WLAN module “Aux” terminal. Remove the two Phillips M2.5×6.0 screws that secure the WLAN module to the computer (2).

  • Page 68: Hard Drive Or Solid-State Drive

    Hard drive or solid-state drive Description Spare part number Supports the following 9.50 mm, 6.35 cm (2.50 in) SATA hard drives and solid-state drives: 750 GB, 7200-rpm hard drive 633252-001 500 GB, 7200-rpm hard drive 634925-001 320 GB, 7200-rpm hard drive 641672-001 320 GB, 7200-rpm Self-Encrypting Drive (SED) hard drive 626978-001...
  • Page 69 If it is necessary to replace the drive connector, remove the connector (3) from the drive. If it is necessary to replace the drive bracket, remove the two Phillips M3.0x3.0 screws (1) on each side of the drive, and then lift the bracket (2) away from the drive. Reverse this procedure to reassemble and install the drive.

  • Page 70: Keyboard

    Keyboard Country/region Spare part number Country/region Spare part number Belgium 651380-A41 Northwest Africa 651390–001 Brazil 651380-201 Norway 651380-091 Bulgaria 651380-261 Portugal 651380-131 The Czech Republic 651380-A81 Russia 651380-251 Denmark 651380-081 Saudi Arabia 651380-171 France 651380-051 Slovakia 651380-A81 French Canada 651380-121 Slovenia 651380-BA1 Germany...
  • Page 71 Remove the keyboard: Loosen the three Phillips M2.0x8.0 captive screws that secure the keyboard to the computer. Turn the computer right-side up, and then open the display. Carefully position the open computer on its left side, and then press on the keyboard through the opening where the fan was removed.
  • Page 72 Remove the keyboard (5). Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures...

  • Page 73: Rtc Battery

    RTC battery Description Spare part number RTC battery 481089-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 74: Base Enclosure

    Base enclosure Description Spare part number Base enclosure 651372-001 Before removing the base enclosure, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer, and remove any media cards from the ExpressCard slot and the Media Card Reader.
  • Page 75 Open the ZIF connector for the function board cable (5), and remove the cable (6). Close the display, and position the computer upside down, with the rear toward you. Remove the four Torx 8 2.5x7.0 screws from the hinges. Position the computer with the front toward you. Remove the three Phillips M2.0x7.0 screws (1) at the front of the computer and the three Phillips M2.0x3.0 screws (2) in the optical drive bay.
  • Page 76 Remove the base enclosure (7). Chapter 4 Removal and replacement procedures...

  • Page 77: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material and a replacement thermal material cleaning kit. Description Spare part number For use in all countries and regions except the People's Republic of China and Russia 651358-001 For use only in the People's Republic of China and Russia 651359-001 Before removing the system board, follow these steps:...
  • Page 78 Pull the wireless cables (6) away from system board. Remove the Phillips M2.0x4.0 screw (1) that secures the system board to the top cover. Use the optical drive connector (2) to lift the left side of the system board until it rests at an angle, and then remove the system board (3).

  • Page 79: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad board and cable, TouchPad button board and cable, and TouchPad bracket. Description Spare part number For use only on computer models equipped with a fingerprint reader (includes fingerprint reader and 651375-001 cable) For use only on computer models not equipped with a fingerprint reader...
  • Page 80 Slide the top cover toward you and then lift the cover (5) up to remove it. If it is necessary to replace the TouchPad, remove the two Phillips M2.0x3.0 screws (1) that secure the TouchPad to the top cover. Slide the TouchPad away from you until the front edge (2) clears the lip of the top cover. Then lift the TouchPad (3) up.

  • Page 81: Power Button Board

    Power button board Description Spare part number Power button board 651360-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 82: Function Button Board

    Function button board Description Spare part number Function button board 651361-001 Before removing the function button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 83: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board 651364-001 Before removing the fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 84: Smart Card Reader

    Smart card reader Description Spare part number Smart card reader (includes cable) 651363-001 Smart card reader bracket 598767-001 Before removing the card reader board and bracket, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 85: Display Panel

    Display panel NOTE: If it is necessary to replace only the display panel, follow the procedure in this section. To replace internal display components, follow the procedures in this section and then see Display components on page 80). Description Spare part number Display bezel for use with computer models equipped with a webcam 651366-001 Display bezel for use with computer models not equipped with a webcam...
  • Page 86 Remove the display bezel (4). The display bezel is available using spare part number 651366-001 (for use only with computer models equipped with a webcam) and 651365-001 (for use only with computer models not equipped with a webcam). CAUTION: The display enclosure will be unsupported when the screws are removed. To prevent damage to the display enclosure, support it before removing the screws in the next step.
  • Page 87 Gently lift the display enclosure (2) away from display panel, which rests on the keyboard. Lift the tape (3) that secures the display cable to the back of the display panel. Remove the cable from the display panel (4). Remove the two Phillips M3.0x2.0 screws (1) from each display bracket. Lift the display panel (2) away from the brackets.

  • Page 88: Display Components

    Display components NOTE: For removal of the display panel alone, see Display panel on page 77). To remove internal display components, remove the display panel, and then continue with the procedures in this section. Description Spare part number Webcam module (select models only), includes microphone and keyboard light 642796-001 Hinge covers 651370–001...
  • Page 89 Remove the webcam module (3). To replace the outer hinge covers, the inner hinge covers, or the hinges and brackets, follow these steps: Pull the display brackets (1) toward the outside edges of the display enclosure, and remove the brackets (2). Slide the inside hinge covers (3) toward the inside of the brackets.

  • Page 90: Computer Setup

    Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.

  • Page 91: Restoring Factory Settings In Computer Setup

    – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File > Save changes and exit, and then press enter.

  • Page 92: Computer Setup Menus

    Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your computer. File menu Select To do this ●...

  • Page 93: Security Menu

    User Tools Change Password Enter, change, or delete a BIOS administrator password. HP SpareKey Enrollment Enroll or reset HP SpareKey, which is a set of security questions and answers used if you forget your password. Anti Theft AT-P Enable/disable Anti-Theft Protection.

  • Page 94: System Configuration Menu

    System Configuration menu NOTE: Some of the menu items listed in this section may not be supported by your computer. Select To do this Language Change the Computer Setup language. ● Boot Options Set a Startup Menu delay (in seconds). ●...
  • Page 95 ● Enable/disable Preboot Authentication on HP QuickLook Boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb Write Protect (disabled by default). ● Enable/disable Virtualization Technology (select models only; disabled by default). ● Enable/disable TXT (Intel Trusted Execution Technology) (select models only;...
  • Page 96 Select To do this ● Built in Device Options Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WLAN device radio (select models only; enabled by default). ● Enable/disable the embedded Bluetooth device radio (enabled by default). ● Enable/disable the Network Interface Controller (LAN) (enabled by default).
  • Page 97 Select To do this ● AMT Options Enable/disable Firmware Verbosity. ● Enable/disable AMT Setup Prompt (Ctrl-P). ● Enable/disable USB Key Provisioning Support. ● Enable/disable Unconfigure AMT on next boot. ● Select Terminal Emulation Mode. ◦ ANSI ◦ VT100 ● Enable/disable Firmware Progress Event Support. ●...

  • Page 98: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Depth 20.90 cm 8.23 in Width 30.52 cm 12.02 in Height (front to back) 2.74 cm to 3.28 cm 1.08 in to 1.30 in Weight 1.67 kg 3.68 lbs Input power Operating voltage 19.0 V dc @ 3.5 A – 65 W Operating current 3.5 A Temperature...

  • Page 99: 31.75 Cm (12.50 In) Display Specifications

    31.75 cm (12.50 in) display specifications Metric U.S. Dimensions Width 16.9 cm 6.7 in Depth 26.2 cm 10.3 in Diagonal 30.8 cm 12.1 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 180 nits (typical) Backlight Character display 80 ×...

  • Page 100: Hard Drive Specifications

    Hard drive specifications 750 GB* 500 GB* 320 GB* 250 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g 101 g Interface type SATA SATA SATA...

  • Page 101: Dvd±Rw And Cd-Rw Supermulti Double-Layer Drive Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-R and CD-RW CD-ROM, CD-ROM XA, MIXED MODE DVD+R, DVD+RW, DVD-R, DVD-RW, CD, CD-I, CD-I Bridge (Photo cD, Video DVD-RAM CD), Multisession CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD- RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW,...

  • Page 102: Dvd-Rom Drive Specifications

    DVD-ROM Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-R and CD-RW CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD (Photo cD, CDEXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD- Access time...

  • Page 103: Backup And Recovery

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Windows 7...

  • Page 104: Backing Up Your Information

    Backing up your information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 105: Performing A Recovery

    Recovery disc (both purchased separately). For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)” section. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.

  • Page 106: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Personal files must be restored from a backup.

  • Page 107: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Windows Vista...

  • Page 108: Backing Up Your Information

    Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You can back up your information to an optional external hard drive, a network drive, or discs.

  • Page 109: Performing A Recovery

    If possible, back up all personal files. If possible, check for the presence of the Windows partition or the HP Recovery partition. To find the partitions, select Start > Computer.

  • Page 110: Using F11 Recovery Tools

    Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window.
  • Page 111 Select Repair your computer. Follow the on-screen instructions. Windows Vista 103...

  • Page 112: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 113: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 114: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 115 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 116 Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 117 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 118 Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel.
  • Page 119 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. Display 111...

  • Page 120: Index

    Index docking support, product AC adapter, spare part number Cable Kit, spare part number 28, description 3 28, 30 drain hole, identifying 16 ambient light sensor board, spare cables, service considerations 35 drive light 11 part number 25 caps lock light, identifying 7 drives, preventing damage 35 ambient light sensor, identifying chipset, product description 1...
  • Page 121 15 mass storage device product description 3 hinge, spare part number 24, 31 removal 60 USB 12, 15 HP QuickWeb light 7 spare part number 22, 60 power button board Media Card Reader, identifying removal 73 spare part number 73...
  • Page 122 Ethernet 2 service tag 39 TouchPad zone, identifying 6 external media cards 3 transporting guidelines 37 graphics 1 removal 43 hard drives 2 spare part number 43 USB port, identifying 12, 15 internal storage 2 SIM slot, identifying 16 keyboard 3 smart card reader memory module 1 identifying 13...

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