HP 250 G4 Service Manual
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HP 250 G4 Service Manual

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HP Notebook PC (Intel)
HP 250 G4 Notebook PC
HP 256 G4 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 250 G4

  • Page 1 HP Notebook PC (Intel) HP 250 G4 Notebook PC HP 256 G4 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, Centrino, and Pentium are Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Display ..................................5 Right side ................................7 Left side ................................. 8 Top ..................................9 TouchPad ............................. 9 Lights ..............................10 Buttons .............................. 11 Keys ..............................12 Bottom .................................
  • Page 6 6 Removal and replacement procedures for Authorized Service Provider parts ........... 35 Component replacement procedures ........................35 Display subcomponents (bezel, webcam, panel) ................35 Bottom cover ............................. 39 Optical drive board ..........................41 Hard drive ............................42 WLAN module ............................ 44 Memory module ..........................
  • Page 7 Restoring specific files ........................84 Restoring specific files using Windows Backup and Restore ......... 84 Recovering the original system using HP Recovery Manager ............84 What you need to know ....................84 Recovering using HP Recovery partition (select models only) ........85 Recovering using the recovery media ................
  • Page 8 Changing the computer boot order ................97 Removing the HP Recovery partition (select products only) ......... 97 13 Using HP PC Hardware Diagnostics (UEFI) ..................... 99 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............100 14 Specifications ............................101 Computer specifications ............................ 101 39.6-cm (15.6-in) display specifications ......................

  • Page 9: Product Description

    Product description Category Description Product name HP Notebook PC HP 250 G4 Notebook PC HP 256 G4 Notebook PC Processors 5th generation Intel® Core™ i7 processor Intel Core i7-5500U (2.4-GHz, turbo up to 3.0 GHz, 4-MB L3 cache, 1600-MHz, dual, 15W) 5th generation Intel Core i5 processor Intel Core i5-5200U (2.2-GHz, turbo up to 2.7 GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
  • Page 10 Supports M-disc Supports configuration without optical drive Webcam/microphone HP TrueVision HD: HD camera - Fixed (no tilt) + activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per second HP Webcam– 640 x 480 by 24 frames per second...
  • Page 11 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter ● Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-Pull Insertion/Removal Internal Card One M.2 slot for WLAN...
  • Page 12 Category Description Operating system Preinstalled: ● Windows 10 ● Windows 10 Professional ● Windows 10 Home Value Notebook ● Windows 10 Home High End ● Windows 10 Professional downgrade to Windows 7 Professional ● Windows 8.1 ● Windows 8.1 CPPP - China only ●...

  • Page 13: External Component Identification

    External component identification Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. WLAN antenna* Sends and receives wireless signals to communicate with wireless local area networks (WLANs).
  • Page 14 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

  • Page 15: Right Side

    Right side Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 16: Left Side

    Left side Component Description Power connector Connects an AC adapter. ● AC adapter/battery light White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...

  • Page 17: Top

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 18: Lights

    Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Lights Component Description...

  • Page 19: Buttons

    Buttons Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ●...

  • Page 20: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, or the spacebar. Windows key Windows 7: Displays the Start menu. Windows 8.1: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 21: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Speakers (2) Produce sound. Bottom...

  • Page 22: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.
  • Page 23 ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...
  • Page 24 Chapter 2 External component identification...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 26 NOTE: For a list of country codes for the top cover/keyboard, see the table that follows this section. For use in all black models (HP Notebook and HP 250/256 G4 Notebook) 813974-xxx For use in black HP 250/256 G4 models with English/French keyboard...
  • Page 27 Item Component Spare part number ● Intel Core i3-4005U processor and 2 GB of discrete graphics memory 815241-001, -501, -601 ● Intel Core i3-5005U processor and 1 GB of discrete graphics memory 828180-001, -601 ● Intel Core i3-4005U processor and 1 GB of discrete graphics memory 815240-001, -501, -601 ●...
  • Page 28 Component Spare part number ● Intel Pentium 3825U processor 823923-001, -501, -601 For use in HP 250/256 G4 models: Discrete graphics memory ● Intel Core i5-5200U processor and 2 GB of discrete graphics memory and GLAN 816437-001, -501, -601 ●...
  • Page 29 1-TB, 5400-rpm, 2.5-inch 778192-005 ● 750 GB, 5400 rpm hard drive, 2.5 inch 778190-005 ● 500-GB, 5400-rpm, 7-mm 778186-005 For use only in HP 250/256 G4 Notebook models: ● 500-GB, 7200-rpm, 7-mm 764211-005 (12) Optical drive board 813956-001 (13) Speakers (includes left and right speakers and cable)
  • Page 30 The following table provides country codes for the top cover/keyboard spare part. For use in country Spare part For use in country Spare part For use in country Spare part or region number or region number or region number Belgium -A41 Israel -BB1...

  • Page 31: Miscellaneous Parts

    For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom and Singapore 755530-031 Rubber Kit (includes front and rear feet) 813963-001 Screw Kit 813964-001 HP HDMI to VGA Adapter 701943-001 Case, top load 679921-001 Miscellaneous parts...

  • Page 32: Display Assembly Subcomponents

    Spare part number Display bezel (includes Mylar screw covers) For use in HP Notebook models 813941-001 For use in HP 250/256 G4 Notebook models 816605-001 Raw display panel (39.6-cm [15.6-in], HD, WLED) For use in all models without a touch screen (BrightView)
  • Page 33 Spare part number Display cable (includes display panel cable and webcam/microphone cable) Non-touch screen 813943-001 Touch screen 813944-001 Display enclosure: For use in HP Notebook models without a touch screen: ● Black models 813925-001 ● Turbo silver models 813930-001 ●...

  • Page 34: Mass Storage Devices

    750-GB, 5400-rpm, 2.5-in 778190-005 ● 500-GB, 5400-rpm, 7-mm 778186-005 For use only in HP 250/256 G4 Notebook models: ● 500-GB, 7200-rpm, 7-mm 703267-005 Hard Drive Hardware Kit (includes brackets and connector) For use with all drives except 1 TB drives...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 40: Battery

    Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Optical Drive

    Spare part number DVD+/-RW Double-Layer SuperMulti Drive for use in HP Notebook models 813952-001 DVD+/-RW Double-Layer SuperMulti Drive for use in HP 250/256 G4 Notebook models 814617-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 43: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 44 Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 45 Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). To remove the display panel: Remove the four Phillips PM2.0×2.4 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel.
  • Page 46 Remove the display panel from the computer (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 47: Bottom Cover

    For use in HP Notebook models: ● With an optical drive 813937-001 ● Without an optical drive 813939-001 For use in HP 250/256 G4 Notebook models: ● With an optical drive 814614-001 ● Without an optical drive 816606-001 Before removing the bottom cover, follow these steps: Shut down the computer.
  • Page 48 Start prying at the front of the computer and work around to the back to separate the bottom cover from computer (1). Remove the bottom cover (2). Reverse this procedure to install the bottom cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Optical Drive Board

    Optical drive board Description Spare part number Optical drive board (includes cable) 813956-001 Before removing the optical drive board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Hard Drive

    750 GB, 5400 rpm, 2.5 in 778190-005 500-GB, 5400-rpm, 7-mm 778186-005 For use only in HP 250/256 G4 Notebook models: 500-GB, 7200-rpm, 7-mm 703267-005 Hard Drive Hardware Kit (includes brackets and connector) For use with all drives except 1 TB drives...
  • Page 51 Lift the hard drive assembly from the computer (3). To disassemble the hard drive, pull the connector away from the drive to remove it (1). To remove the hard drive brackets, remove the two Phillips PM3.0×3.0 screws (2) that secure each bracket to the hard drive.

  • Page 52: Wlan Module

    WLAN module Description Spare part number Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005 Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 53 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 54: Memory Module

    Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-005 4-GB (PC3L, 12800, 1600-MHz) 691740-005 2-GB (PC3L, 12800, 1600-MHz) 691739-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Rtc Battery

    RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Usb Board

    USB board Description Spare part number USB board (includes cable) 813953-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 57: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 813965-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 58 Remove the cable from the routing path (2), and then lift up and remove the speakers from the computer (3). NOTE: The speakers are not secured with screws. Note the rubber gaskets (4) that help secure the speakers to the computer. When installing the speakers, make sure the gaskets are installed correctly. Reverse this procedure to install the speakers.

  • Page 59: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics memory and Intel Core processors 815238-001 Heat sink for use in models with UMA graphics memory and Intel Core processors (except for Pentium 815237-001 N3540) Heat sink for use in models with discrete graphics memory and Intel Pentium or Celeron processors...
  • Page 60 Remove the heat sink assembly from the system board. NOTE: Heat sink appearance may vary. Discrete graphics: UMA graphics (Intel Core processors): UMA graphics (Intel Pentium and Celeron processors): Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 61 ● Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4). ● UMA graphics (Intel Core processors): Thermal paste is used on the heat sink (1) and the processor (2). ●...
  • Page 62 Reverse this procedure to reassemble and install the heat sink assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Fan

    Description Spare part number 813946-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 64 Remove the fan from the computer (3). Reverse this procedure to install the fan. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 813954-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 66: System Board

    Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system For use in HP Notebook PC models: Discrete graphics memory; Non-touch screen models: ● Intel Core i7-5500U processor and 2 GB of discrete graphics memory...
  • Page 67 Intel Pentium 3825U processor 823923-001, -501, -601 ● Intel Celeron N3150 processor 828177-001, -601 For use in HP 250/256 G4 models: Discrete graphics memory ● Intel Core i5-5200U processor and 2 GB of discrete graphics memory and GLAN 816437-001, -501, -601 ●...
  • Page 68 Description Spare part number ● Intel Pentium 3825U processor 824453-001, ● Intel Celeron N3050 processor 816433-001, -501, -601 Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Remove the six Phillips PM2.5×2.5 screws (1) that secure the system board to the computer. Lift the side of the system board (2), and then pull the board away from the computer (3). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 70: Display Assembly

    For use in non-touch screen models (includes display panel cable and webcam/microphone cable) 813943-001 For use in touch screen models (includes display panel cable and webcam/microphone cable) 813944-001 Display enclosure for use in HP Notebook models without a touch screen Black models 813925-001 Red models...
  • Page 71 Spare part number For use in HP Notebook models 813972-001 For use in HP 250/256 G4 Notebook models 814613-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 72 Use the following image to determine proper cable routing around the hinge. (1): Display cable routing path (2): Webcam cable routing path (3): Antenna cable routing path If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 73 Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Disconnect the cable (1) from the module. Component replacement procedures...
  • Page 74 Remove the webcam/microphone module (2). (The module is attached to the display enclosure with double-sided tape.) To remove the display panel: Remove the four Phillips PM2.0×2.4 screws (1) that secure the display panel to the enclosure. Rotate the display panel out of the enclosure (2) to gain access to the display cable connection on the back of the panel.
  • Page 75 On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the cable (2). Remove the display panel from the computer (3). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image.
  • Page 76 Remove the display hinges (2). To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure (1), and then remove the cables (2). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 77 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

  • Page 78: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 813945-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 79: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 813955-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 81: Using Setup Utility (Bios) In Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 82 Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. At the download area, follow these steps: Identify the BIOS update that is later than the BIOS version currently installed on your computer.

  • Page 83: Using Setup Utility (Bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 84 From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 85: Using Setup Utility (Bios) In Windows 10

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 86: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 87: Synchronizing A Tablet And Keyboard (Select Products Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
  • Page 88 Chapter 9 Using Setup Utility (BIOS) in Windows 10...

  • Page 89: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 90: Creating The Recovery Media

    Creating the recovery media Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow the action to continue, if prompted. Click Recovery Media Creation. Follow the on-screen instructions to continue. To recover, see...

  • Page 91: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 92: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 93: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 94 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 10 Backing up, restoring, and recovering in Windows 7...

  • Page 95: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 96: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 97: Recovering Using Hp Recovery Manager

    Creating HP Recovery media (select models only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 98: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 99: Removing The Hp Recovery Partition (Select Models Only)

    Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.
  • Page 100 Chapter 11 Backing up, restoring, and recovering in Windows 8.1...

  • Page 101: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 102: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 103: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 104: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 105: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 106 Chapter 12 Backing up, restoring, and recovering in Windows 10...

  • Page 107: Using Hp Pc Hardware Diagnostics (Uefi)

    13 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 108: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 109: 14 Specifications

    14 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 254.6 mm 10.02 in Width 384.3 mm 15.13 in Height 24.3 mm 0.96 in Weight 1994 g 4.40 lb 3 cell battery 2040 g 4.50 lb 4 cell battery Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 110: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Surface treatment BrightView Brightness 200 nits (touch) 220 nits (non-touch) Viewing angle Backlight WLED Graphics adapter Thickness 3.2 mm (touch) 3.8 mm (non-touch) Hard drive specifications, hybrid drives 500-GB*, 8 GB NAND hybrid SSD 1000-GB*, 8 GB NAND hybrid SSD Dimensions...

  • Page 111: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g 115.0 g 92.0 g...

  • Page 112: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 113: 15 Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 114 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 115: Non-Volatile Memory Usage

    (keyboard, when the system BIOS is memory and is accessible) mouse, & updated. available on the HP battery website. Writing data management). to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 116 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates. Manager. the call to write to the flash.

  • Page 117: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.
  • Page 118 110 Chapter 15 Statement of Volatility...

  • Page 119: 16 Power Cord Set Requirements

    16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 120: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 121 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 122 114 Chapter 16 Power cord set requirements...

  • Page 123: 17 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 124 116 Chapter 17 Recycling...

  • Page 125: Index

    11 specifications 104 illustrated 24 right TouchPad 10 removing 37, 66, 67 electrostatic discharge 28 HP PC Hardware Diagnostics (UEFI) cables, service considerations 27 equipment guidelines 30 using 99 caps lock light, identifying 10 esc key, identifying 12 HP Recovery Manager 84...
  • Page 126 HP Recovery media power connector cable creating 87, 93 mass storage devices illustrated 21 recovery 90, 96 illustrated 26 removing 70 HP Recovery partition precautions 28 power connector, identifying 8 recovery 90, 96 memory card reader, identifying 7 power cord...
  • Page 127 HP Recovery Manager 84, 89, 95 specifications webcam/microphone module media 90, 96 computer 101 illustrated 24 starting 90, 96 display 102 removing 36, 65 supported discs 88, 94 DVD±RW SuperMulti DL Drive Windows system 89, 95 system restore point 87, 88, 93,...
  • Page 128 120 Index...

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