Troubleshooting - Alcatel One Touch 525 User Manual

TROUBLESHOOTING

We recommend that you carry out the following checks before
contacting the Customer Care Service:
My mobile phone will not
- Press the
switch on
seconds
- Check your battery charge level
The <<< >>>> symbol is
- Try to reach the network by moving
displayed: my mobile
to a different location (if you are inside
phone is not connected
a building, stay near a window)
to a network:
- Check your mobile coverage with
your operator
- Make sure your SIM card is valid by
checking with your operator
SIM card error
- Make sure the SIM card is correctly
inserted
- Check with your operator that your
SIM card is 3V compatible, former 5V
SIM cards can no longer be used
Outcoming calls cannot
- Make sure your mobile phone is
be made or no incoming
connected to the network
calls are received
- Check your subscription with your
operator (credit, SIM card validity)
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I cannot create a file in my
directory
I cannot access my voice
mail
key during at least two I cannot send messages
The main screen displays a
black envelope icon
I have already entered 3
incorrect PIN codes
The
showing
I cannot save my new
downloaded items
- Check that the directory is not full,
delete some files
- Make sure that your voicemail number
is stored in the "Numbers" option
- Check the service centre number
with your operator
- Your correspondent's phone could be
incompatible with the transmission
mode you are using (EMS standard for
any transmission of icons, sounds,...)
- Check that your short message
memory is not full
- Too many short messages are stored
in your SIM memory, delete some!
- Contact your operator to get your
PUK code to unblock your mobile
icon is still
- Go to "Menu/Events" and check all
events
- Delete voice memos or old
downloaded items by going to"Menu/
My setup/Downloaded"
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