Warranty Service - Dyson DC21 Instruction Manual

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Thank you for choosing to buy a Dyson vacuum cleaner.
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline
1 - 877 - 397 - 6622 with your serial number and details of where and when you bought the
cleaner. Your serial number can be found on the rating plate, which is located on the
machine behind the Clear bin
Helpline staff. If your machine needs service, call the Dyson Helpline.
We will discuss with you the options available for service. If your machine is under warranty
and it is a covered repair, your machine will be repaired at no cost. To reach the Dyson
Helpline call 1 - 877 - 397 - 6622, or visit Dyson online at www.dyson.com
To help us ensure you receive prompt and efficient service, please register your purchase
with us. There are two ways to do this:
• You can register by completing and returning the enclosed form to us by mail.
• Alternatively, you can register on line at www.dyson.com
This will confirm your ownership of your Dyson in the event of an insurance loss and enable
us to contact you if necessary. If you have any questions about your Dyson, please call our
customer helpline at 1-877-397-6622, 6 days a week, or log on to our website at
www.dyson.com
What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and
workmanship for a period of five years from the date of purchase when used for private
household purposes in accordance with the Dyson Owner's Manual. This warranty provides,
at no extra cost to you, all labour and parts necessary to ensure your vacuum cleaner is in
proper operating condition during the warranty period. This warranty is subject to the
following terms:
What is not covered
Dyson Canada Ltd. shall not be liable for costs, damages, or repairs incurred
as a result of:
• Machines purchased from an unauthorized dealer.
• Clearing blockages from your machine.
• Use of parts not in accordance with the Owner's Manual.
• Careless operation or handling, misuse, and/or lack of maintenance or use not in
accordance with the Owner's Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum cleaner other than for normal domestic household purposes within
Canada, e.g., for commercial or rental purposes.
• Use of parts and accessories other than those produced or recommended by
Dyson Canada Ltd.

Warranty Service

• Please fill out and return the Product Registration Form, or register on line at
www.dyson.com
• Before service can take place, the terms of the warranty require that you contact the
Dyson Helpline with your model name/number, serial number, date and place of
purchase. Please keep your purchase receipt in a safe place to ensure you have this
information. The serial number is found on the vacuum cleaner's rating plate, which is
located on the machine behind the Clear bin.
• All work will be carried out by Dyson Canada Ltd. or its authorized agents.
• Any replaced defective parts will become the property of Dyson Canada Ltd.
• Service under this limited warranty will not extend the period of this limited warranty.
• If your machine is not functioning properly, please call the Dyson Helpline at
1-877-397-6622. Most issues can be rectified over the telephone by our trained
customer care staff. If this is not possible Dyson Canada Ltd. will arrange for your
vacuum cleaner to be repaired and returned in full working order at no extra cost
to yourself.
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. Most questions can be solved over the phone by one of our
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