Gateway Computer User Manual page 74

Chapter 6: Troubleshooting
The modem is not recognized by your computer
■ Make sure that the line connected to the modem is working and plugged into the
appropriate port on your computer. See
that the connections have been made correctly.
■ If the modem shares the telephone line with another device, make sure that the
telephone line is not in use (for example, someone is on the telephone, or another
modem is in use).
■ Use the modem cable that came with your computer. Some telephone cables do not
meet required cable standards and may cause problems with the modem connection.
■ Shut down and restart your computer.
■ Run Windows modem diagnostics.
To run modem diagnostics:
1
Close all open programs.
2
Click
Start
Control Panel is in Category View, click
3
Click/Double-click the
4
Click your modem, then click
5
Click the
appears, the modem passed diagnostics. If no modem information is available,
a white screen appears with no data, or if you get an error such as port already
open or the modem has failed to respond, the modem did not pass diagnostics.
Help and Support
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital "getting acquainted" conversation between the two modems that
establishes connection speeds and communication protocols. You may hear unusual
handshaking sounds when the modems first connect. If the handshaking sounds are too
loud, you can turn down the modem volume.
68
, then click
Control Panel
Phone and Modem Options
tab, then click
Diagnostic
For more information about modem troubleshooting, click Start, then
click Help and Support. Type the keyword modem
troubleshooting in the Search box
click the arrow.
www.gateway.com
"Desktop PC Back" on page 12
. The Control Panel window opens. If your
Printers and Other Hardware
icon, then click the
. The Modem Properties dialog box opens.
Properties
. If information about the modem
Query Modem
to make sure
.
tab.
Modems
, then