Page 1 REFERENCE GUIDE...
Page 3: Table Of Contents
Accessing the online User Guide ..... . 2 Gateway contact information ......3 Microsoft Certificate of Authenticity .
Page 4 Contents Chapter 4: Advanced Hardware Setup..29 Setting up your CrossFire video cards ....30 Setting up RAID ........33 About RAID .
Page 5 Caring for your computer ......78 Cleaning your computer ......79 Cleaning the exterior .
Page 6 Telephone support ....... 125 Before calling Gateway Customer Care ... . 125 Telephone numbers .
Page 7: Chapter 1: About This Reference
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...
Page 8: About This Guide
CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary.
Page 9: Gateway Contact Information
Gateway contact information The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Serial number Technical Support telephone number...
Page 10 CHAPTER 1: About This Reference...
Page 11: Chapter 2: Checking Out Your Computer
CHAPTER2 Checking Out Your Computer • Front • Back...
Page 12: Front
CHAPTER 2: Checking Out Your Computer Front Optical disc drive Additional drive bay Memory card reader (optional) Power button/ power indicator Hard drive indicator IEEE 1394 ports USB ports Headphone jack Microphone jack Component Icon Description Optical disc drive Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type).
Page 13 Component Icon Description ® IEEE 1394 ports Plug IEEE 1394 (also known as Firewire devices (such as a digital camcorder) into these 6-pin IEEE 1394 ports. USB ports Plug USB (Universal Serial Bus) devices (such as a USB external drive, printer, scanner, camera, keyboard, or mouse) into these ports.
Page 14: Back
CHAPTER 2: Checking Out Your Computer Back Important Your computer’s hardware options and port locations may vary from this illustration. Power connector Cover release lever Case thumbscrew and Kensington lock slot Security tape 5.1 audio jacks S/PDIF (optical) jack Ethernet (network) jack USB ports IEEE 1394/FireWire™...
Page 15 Component Icon Description Rear speaker jack Plug your rear right and left speakers into (black plug) this jack. For more information, see “Configuring the audio jacks” on page Audio input (Line in) This jack is user configurable for one of the...
Page 16 CHAPTER 2: Checking Out Your Computer Component Icon Description Expansion slot cover Remove this screw and open the expansion thumbscrew slot cover to unlock the expansion cards. Telephone jack Plug the cord from your telephone into this (optional) jack. Power connector Plug the power cord into this connector.
Page 17: Chapter 3: Setting Up And Getting Started
CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •...
Page 18: Working Safely And Comfortably
CHAPTER 1: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...
Page 19: Reducing Eye Strain
Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes. • Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes.
Page 20: Sitting At Your Computer
CHAPTER 1: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.
Page 21: Checking The Voltage Selection
Checking the voltage selection Caution If you set the voltage selection switch incorrectly, your system will be damaged. Make sure this switch is set correctly for your location before turning on your computer. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz.
Page 22: Connecting A Dial-Up Modem
CHAPTER 1: Setting Up and Getting Started Connecting a dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your computer may have a 56K modem that you can use with a standard telephone line to connect to the internet or fax documents.
Page 23: Waking Up Your Computer
To open your computer’s main menu, click (Start). From that menu, you can run programs and search for files. For more information on using your computer’s menus, see “Using Windows” and “Customizing Windows” in your online User Guide. Waking up your computer For more information about changing the power button mode, see the “Customizing”...
Page 24: Restarting (Rebooting) Your Computer
CHAPTER 1: Setting Up and Getting Started To put your computer to sleep: Click (Start), then click (power). The computer saves your session and partially shuts down to save power. To “wake” your computer, press a key on the keyboard or press the power button.
Page 25: Using The Keyboard
If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons.
Page 26: Elite Multimedia Keyboard Features
CHAPTER 1: Setting Up and Getting Started Feature Icon Description Navigation keys Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document.
Page 27 Feature Icon Description Sleep button Press this button to activate your computer’s Sleep (power-saving) mode. Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.
Page 28: Using The Mouse
CHAPTER 1: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction.
Page 29 You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the Move the mouse around. If you pointer on the reach the edge of your mouse...
Page 30: Adjusting The Volume
CHAPTER 1: Setting Up and Getting Started Adjusting the volume You can adjust volume using your speakers’ controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: •...
Page 31 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).
Page 32: Configuring The Audio Jacks
CHAPTER 1: Setting Up and Getting Started Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack.
Page 33 IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs.
Page 34 CHAPTER 1: Setting Up and Getting Started...
Page 35: Chapter 4: Advanced Hardware Setup
CHAPTER4 Advanced Hardware Setup • Setting up your CrossFire video cards • Setting up RAID • Overclocking the processor • Setting up multiple monitors...
Page 36: Setting Up Your Crossfire Video Cards
CHAPTER 4: Advanced Hardware Setup Setting up your CrossFire video cards If your computer came with two CrossFire™ video cards installed, they must be connected correctly to work. To connect your CrossFire video cards: Connect the CrossFire cable’s VHDCI plug to the VHDCI port on the upper (“master”) of the two Crossfire cards.
Page 37 If your monitor has a DVI connection, connect your monitor’s DVI cable to the longer of the two DVI cables. - OR - If your monitor has only a VGA connection, connect the DVI-to-VGA adapter to the longer of the two DVI cables, then connect your monitor’s VGA cable to the adapter.
Page 38 CHAPTER 4: Advanced Hardware Setup To configure your CrossFire video cards: Click (Start), All Programs, ATI Catalyst Control Center, then click ATI Catalyst Control Center. The Control Center opens. Change the settings you want, then click OK. Connecting multiple displays to your CrossFire video cards When CrossFire is disabled and the interconnect cable is not attached (when both cards are acting as standard video...
Page 39: Setting Up Raid
Right-click the number 2 icon in the box to the right, then click Enable. Repeat Step 7 for each additional connected monitor. Setting up RAID About RAID RAID (Redundant Array of Inexpensive/ Independent Disks) lets your computer use multiple hard drives more efficiently.
Page 40: Raid For Security
CHAPTER 4: Advanced Hardware Setup How it makes file storage cheaper Because RAID 0 lets your computer see multiple hard drives as a single drive, you can install several lower capacity (less expensive) drives and have the same single-drive storage simplicity and capacity as a larger, more expensive hard drive.
Page 41: Raid For Both: Performance And Security
Drawback RAID 1 treats the entire array as a single drive with the storage capacity of the smallest physical drive in the array. So if you have two drives (300 GB and 250 GB) in a RAID 1 array, your computer only recognizes a single drive with 250 GB total capacity.
Page 42: Preparing Your Computer For Raid
To enable RAID on your computer: Start (or restart) your computer. As soon as your computer turns on and the Gateway logo appears on the screen, press F2. The BIOS Setup utility opens. Select the Advanced menu, then select Drive Configuration.
Page 43 Creating a RAID volume Because RAID can be configured so many ways, this procedure covers only the basics. To configure RAID: Start (or restart) your computer. During startup, the RAID option screen appears. (Number and specifications of your drives may vary from the example.) While the RAID option screen is open, press C +i.
Page 44: Deleting A Raid Volume
CHAPTER 4: Advanced Hardware Setup Change the following settings: • Name—Type a volume name (up to 16 characters) or use the default name, then press E NTER RAID Level—Press ↑ or ↓ to select the RAID level, • then press E NTER Select Disks—Press ↑...
Page 45: Adding Or Replacing A Raid Drive
Press ↑ or ↓ to highlight the RAID volume you want to delete, then press D . A warning message appears. ELETE Type Y to confirm volume deletion. Resetting drives to non-RAID status To troubleshoot or repair incompatible RAID configurations,...
Page 46: Getting Help
CHAPTER 4: Advanced Hardware Setup Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (support.gateway.com) and the Intel Support & Downloads Web site (support.intel.com). Overclocking the processor If your computer comes with an Extreme Edition CPU, the CPU is “Unlocked,”...
Page 47: Setting Up Multiple Monitors
Remove the jumper from its normal position (bridging pins 1-2), then place it in the maintenance boot position (bridging pins 2-3). Reconnect the power cord. Turn on your. The BIOS Setup utility opens. Press the arrow keys to select the Performance tab.
Page 48 CHAPTER 4: Advanced Hardware Setup...
Page 49: Chapter 5: Upgrading Your Computer
CHAPTER5 Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Adding or replacing memory • Replacing the system battery • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive •...
Page 50: Preventing Static Electricity Discharge
CHAPTER 1: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.
Page 51: Opening The Case
Opening the case Your computer case provides easy access to internal components. Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.
Page 52 CHAPTER 1: Upgrading Your Computer Lift the cover release lever, then swing the side panel away from the computer.
Page 53: Removing The Front Bezel
Removing the front bezel To remove the front bezel: • Push on the three spring tabs, grasp the right side of the front bezel, then pull the bezel out and away from the case. Spring tabs...
Page 54: Closing The Case
CHAPTER 1: Upgrading Your Computer Closing the case Replacing the front bezel To replace the front bezel: Insert the tabs on the left side of the bezel into the slots in the left side of the computer. Tabs and slots Swing the right side of the bezel in so the tabs on the right side of the bezel go into the slots on the right side of the computer.
Page 55: Adding Or Replacing Memory
Insert the bottom edge of the side panel into the inside bottom edge of the computer, then swing the side panel in toward the top of the computer to secure it into place. Replace the side panel thumbscrew. Reconnect the cables and power cord.
Page 56 CHAPTER 1: Upgrading Your Computer Find the memory module banks on your system board. Channel B slot 1 Channel B slot 0 Channel A slot 1 Channel A slot 0 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it.
Page 57: Replacing The System Battery
Replace the side panel by following the instructions in “Replacing the side panel” on page Reconnect the cables and the power cord. Turn on your computer. Windows starts and the Windows desktop appears. Click (Start), right-click Computer, then click Properties.
Page 58 CHAPTER 1: Upgrading Your Computer Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way. Important Your computer’s battery location may vary from the illustration below. Battery Push the battery release tab.
Page 59: Adding Or Replacing An Optical Disc Drive
Adding or replacing an optical disc drive To add or replace an optical disc drive: Remove the side panel by following the instructions in “Removing the side panel” on page Remove the front bezel by following the instructions in “Removing the front bezel”...
Page 60: Replacing The Memory Card Reader
CHAPTER 1: Upgrading Your Computer Slide the drive release latch toward the back of the computer to release the drive. Slide the drive forward and out of the drive bay. If you are replacing a drive, note any jumper settings on the old drive and set the jumpers on the new drive to be the same.
Page 61 Disconnect the memory card reader cables, noting their locations and orientation. (You will reconnect the cables after you install the new memory card reader.) Remove the thumbscrew holding the card reader in the drive bay. Thumbscrew Slide the drive release latch back to release the card reader, then slide the card reader out of the case.
Page 62: Adding Or Replacing A Hard Drive
CHAPTER 1: Upgrading Your Computer Adding or replacing a hard drive To add or replace a hard drive: Remove the side panel by following the instructions in “Removing the side panel” on page If you are adding a new drive, slide the drive release latch toward you, then go to Step - OR -...
Page 63 Remove the hard drive by sliding it out of the drive bay. Note any jumper settings on the old drive and set the jumper on the new drive to be the same. If you are installing a new drive, follow the manufacturer’s instructions.
Page 64 CHAPTER 1: Upgrading Your Computer If you are replacing a drive, reconnect the drive cables using your notes from Step 3. If you are installing a new drive, follow the manufacturer’s instructions for connecting it to the system board. You can also refer to the following figure: SATA 0 port SATA 1 port SATA 2 port...
Page 65: Replacing The Front Fan
Replacing the front fan To replace the front fan: Remove the side panel by following the instructions in “Removing the side panel” on page Remove the fan cover by squeezing the top (1) and bottom (1), then pulling the cover (2) out.
Page 66 CHAPTER 1: Upgrading Your Computer Remove the fan mount by pressing in on the flat area (1) near the front, then rotating the fan mount (2) back. Slide the old fan out of the fan mount. Slide the new fan into the fan mount. Caution Be careful not to catch the wires connecting the power button to the system board when rotating the fan mount.
Page 67: Replacing The Rear Fan
Replacing the rear fan Tools You need a Phillips screwdriver to replace the rear fan. To replace the rear fan: Remove the side panel by following the instructions in “Removing the side panel” on page Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan to the system board.
Page 68 CHAPTER 1: Upgrading Your Computer Remove the four screws that secure the fan to the inside back of the computer, then remove the fan from inside the computer. Note the orientation of the fan and install the new fan the same way. Screws Insert the new fan into the computer and line it up with the screw holes on the back of the computer, then...
Page 69: Replacing The Power Supply
Replacing the power supply Tools You need a Phillips screwdriver to replace the power supply. To replace the power supply: Remove the side panel by following the instructions in “Removing the side panel” on page Disconnect the power supply cables from all...
Page 70: Replacing The Heat Sink And Processor
CHAPTER 1: Upgrading Your Computer Replacing the heat sink and processor Tools You need a Phillips screwdriver to replace the heat sink. To replace the heat sink and processor: Remove the side panel by following the instructions in “Removing the side panel” on page For more stability, place your computer on its side.
Page 71 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (The screws cannot be completely removed.) Caution The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you remove the old heat sink or unpack the new heat sink so you do not damage the TIM.
Page 72: Replacing The I/O Board
CHAPTER 1: Upgrading Your Computer Replace the fan cover. Return your computer to its upright position. Replace the side panel by following the instructions in “Replacing the side panel” on page Replacing the I/O board Tools You need a Phillips screwdriver to replace the I/O board. To replace the front I/O board: Remove the side panel by following the instructions in “Removing the side panel”...
Page 73 Remove the screw that secures the front I/O panel board to the computer, then remove the I/O panel board by pushing it toward the back of the computer. Screw Disconnect the cable from the old I/O panel board and connect it to the new I/O panel board.
Page 74: Adding Or Replacing An Expansion Card
CHAPTER 1: Upgrading Your Computer Adding or replacing an expansion card To add or replace an expansion card: Remove the side panel by following the instructions in “Removing the side panel” on page Important Your computer hardware options and port locations may vary from the illustrations below.
Page 75 To remove the PCIx card support brackets, slide them toward the back of the case (1) until they slip free, then pull the front of the brackets away from the computer (2) and remove them. For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface.
Page 76: Replacing The System Board
CHAPTER 1: Upgrading Your Computer Install the new card into the expansion slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Refer to the following illustration for help: PCIe×16 PCIe×16 Tighten the thumbscrew on the expansion card cover.
Page 77 Disconnect any cables that are attached to any expansion cards, noting their locations and orientation. (You will reconnect the cables after you install the cards on the new board.) Remove the expansion cards by following the instructions in “Adding or replacing an expansion card”...
Page 78 CHAPTER 1: Upgrading Your Computer Find the memory module banks on your system board. Gently pull the plastic tabs away from the sides of the memory modules, then remove them. Caution The heat sink has Thermal Interface Material (TIM) located on the bottom of it.
Page 79 Remove the seven system board screws. Screws Screws Lift the system board up and out of the case. Align the new system board on the standoffs and secure it into the computer case with the screws. If your replacement system board does not include a...
Page 80 CHAPTER 1: Upgrading Your Computer Install the processor onto the new system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence of a pin hole in the processor socket), then return the lever to its locked position.
Page 81 Return your computer to its upright position. Replace the side panel by following the instructions in “Replacing the side panel” on page...
Page 82 CHAPTER 1: Upgrading Your Computer...
Page 83: Chapter 6: Maintaining Your Computer
CHAPTER6 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer...
Page 84: Setting Up A Maintenance Schedule
CHAPTER 1: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Weekly Monthly When needed Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files...
Page 85: Cleaning Your Computer
• Avoid subjecting your computer to extreme temperature changes. The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at temperatures that are comfortable for you.
Page 86: Cleaning The Exterior
CHAPTER 1: Maintaining Your Computer Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets.
Page 87: Cleaning The Monitor
Cleaning the monitor Caution A flat-panel display is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. To clean the monitor: • To clean an LCD flat panel monitor, use a soft cloth and water to clean the screen.
Page 88: Updating Windows
CHAPTER 1: Maintaining Your Computer Updating Windows Windows Update helps you keep your computer up-to-date. Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly.
Page 89: Checking Hard Drive Space
Checking hard drive space To check hard drive space: Shortcut Start Computer right-click drive Properties Click (Start) then click Computer. The Computer window opens. Right-click the drive that you want to check for available file space, then click Properties. Drive space...
Page 90: Deleting Unnecessary Files
CHAPTER 1: Maintaining Your Computer Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Computer right-click drive Properties Disk Cleanup Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup.
Page 91 If you use your computer several hours every day, you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems.
Page 92: Defragmenting The Hard Drive
CHAPTER 1: Maintaining Your Computer Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together.
Page 93: Backing Up Files
Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files.
Page 94: Scheduling Maintenance Tasks
CHAPTER 1: Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: Click (Start), All Programs, Accessories, System...
Page 95: Moving From Your Old Computer
Moving from your old computer Moving with Windows Easy Transfer You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista.
Page 96: Moving Files And Settings Manually
CHAPTER 1: Maintaining Your Computer Moving files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder.
Page 97 File type File usually ends in... Documents .DOC, .TXT, .RTF, .HTM, .HTML, .DOT Spreadsheets .XLS, .XLT, .TXT Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS Movies .MPEG, .MPG, .AVI, .GIF, .MOV Sound and music .WAV, .CDA, .MP3, .MID, .MIDI, .WMA...
Page 98 CHAPTER 1: Maintaining Your Computer...
Page 99: Chapter 7: Troubleshooting
CHAPTER7 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support...
Page 100: Safety Guidelines
• Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem.
Page 101: Troubleshooting
• If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program’s printed documentation or the online help.
Page 102 CHAPTER 7: Troubleshooting • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Clean the disc. For more information, see “Cleaning optical discs” on page • Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts.
Page 103: Dvd Drives
• DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.
Page 104: File Management
CHAPTER 7: Troubleshooting The computer does not recognize an add-in Ethernet card • Shut down and restart your computer. • Make sure that you have installed the required software. For more information, see the documentation that came with your Ethernet card. •...
Page 105: Hard Drive
Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, “Deleting unnecessary files” on page Help For more information about file management, click Start, then click Help and Support.
Page 106: Internet
CHAPTER 7: Troubleshooting Internet See also “Modem (dial-up)” on page 106. You cannot connect to the Internet • If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your hardware reference or setup poster to make sure that the connections have been made correctly.
Page 107: Keyboard
Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you...
Page 108: Media Center
Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.
Page 109 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway Accessory Store. Note: Cable connections must be made correctly for optimal video quality.
Page 110 VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at: www.gateway.com. You want to change display settings to get better TV or DVD image quality •...
Page 111: Memory
You want to know whether you can play recorded programs on other computers • Yes, you can. A DVR-MS file recorded to DVD can be replayed on another Media Center computer or on a non-Media Center computer that has a DVD player and DVD decoder software (such as WinDVD).
Page 112: Modem (Cable Or Dsl)
CHAPTER 7: Troubleshooting Modem (cable or DSL) • See the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) See also “Internet” on page 100. Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack.
Page 113 Help For more information about dialing properties, click Start, then click Help and Support. Type dialing in the Search Help box, then press E NTER • Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.
Page 114 CHAPTER 7: Troubleshooting If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem •...
Page 115: Monitor
Help For more information about modem troubleshooting, click Start, then click Help and Support. Type modem troubleshooting in the Search Help box, then press E NTER The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking.
Page 116 CHAPTER 7: Troubleshooting • Reinstall the device driver. • Connect a monitor that you know works to your computer. The color is not uniform • Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.
Page 117: Mouse
Help For more information about changing the screen resolution, click Start, then click Help and Support. Type screen resolution in the Search Help box, then press E NTER Mouse The mouse does not work • Make sure that the mouse cable is plugged in correctly.
Page 118: Power
CHAPTER 7: Troubleshooting Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. • If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly.
Page 119: Sound
• Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a “Printer queue is full” error message • Make sure that the printer is not set to work offline.
Page 120: Recovering Your System
Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.
Page 121: Recovering Pre-Installed Software And Drivers
You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive.
Page 122 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
Page 123 Insert a blank, recordable disc into a recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you will need to create a full set of recovery discs.
Page 124 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, “Recovering pre-installed software and drivers using recovery discs”...
Page 125 To recover software and drivers using recovery discs: Insert a software and driver recovery disc into a CD/DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. The disc’s Gateway Recovery Center starts.
Page 126 Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.
Page 127: Using Microsoft System Restore
Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.
Page 128 CHAPTER 7: Troubleshooting On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. Click the restore point you want, click Next, then click Finish. A confirmation message box appears. Click Yes.
Page 129 On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab. Click Create. The Create a restore point dialog box opens.
Page 130: Recovering Your System To Its Factory Condition
To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your computer restarts. If you cannot run Windows: Turn on or restart your computer.
Page 131: Recovering Your System Using The Windows Dvd
For instructions, see “Recovering pre-installed software and drivers using recovery discs” on page 119. Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care:...
Page 132: Telephone Numbers
Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description...
Page 133: Self-Help
The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. • This user guide and the hardware reference.
Page 134: Tutoring
CHAPTER 7: Troubleshooting Tutoring Answers by Gateway is a telephone service that provides answers to all of your “How do I...” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description...
Page 135: Chapter 8: Legal Notices
AppendixA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices...
Page 136: Important Safety Information
Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Page 137: Care During Use
Care during use Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
Page 138: Fcc Declaration Of Conformity
Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the...
Page 139 When programming or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform such activities in the off-peak hours such as early morning or late evenings.
Page 140: Laser Safety Statement
If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
Page 141 Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.
Page 142: Environmental Information
Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 143: Macrovision Statement
Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
Page 144 Appendix A: Legal Notices...
Page 145: Index
Index AC power connector cable modem connecting accessories safety precautions Caps Lock indicator activity indicators cards See indicators adding expansion replacing expansion application buttons troubleshooting add-in application key card arrow keys troubleshooting memory audio card audio in jack case center speaker jack closing configuring jacks opening...
Page 146 Index speakers Sales Warranty connecting modem PS/2 keyboard PS/2 mouse default printer to Ethernet network defragmenting hard drive to Internet deleting files and folders to network digital audio out connections digital camera audio in locating serial port center speaker locating USB port digital camera digital coaxial audio digital video camera...
Page 147 I/O panel memory card reader replacing peripheral devices function keys power supply printer processor Gateway contact information rear fan scanner side panel system battery hard drive system board adding backing up files Internet...
Page 148 Index buttons checking for drive errors troubleshooting checking hard drive space cleaning cleaning computer display jacks See connections cleaning computer screen cleaning mouse keyboard defragmenting buttons deleting files cleaning suggested schedule features using Scheduled Task PS/2 port Wizard troubleshooting memory USB port adding keys and buttons...
Page 149 Plug and Play devices scroll wheel IEEE 1394 support for selecting screen objects USB support for troubleshooting pointer USB port moving moving ports files from old computer See connections power pointer button screen objects connector settings from old computer...
Page 150 Scroll Lock indicator training scroll wheel searching classroom for files and folders Gateway Learning Libraries serial port Learn With Gateway setting up safety precautions transferring files from old computer shortcut menus accessing settings from old computer...
Page 151 Internet connection Windows key Windows Media Center keyboard troubleshooting LCD panel Windows Product Key Code memory memory card reader Windows Update modem wired Ethernet monitor troubleshooting mouse working safely network passwords power Zip drive printer safety guidelines...
Page 152 Index...
Page 154 MAN BTX CONS REF GDE V R0 12/06...

This manual is also suitable for:

Fx530qs Fx530xg Fx530xe Fx530xl Fx530xm Fx530xt ... Show all

Gateway FX6800 Reference Manual

Chapter 1: About this Reference

Chapter 2: Checking out Your Computer

Chapter 3: Setting up and Getting Started

Chapter 4: Advanced Hardware Setup

Chapter 5: Upgrading Your Computer

Chapter 6: Maintaining Your Computer

Chapter 7: Troubleshooting

Chapter 8: Legal Notices

Index

Quick Links

Troubleshooting

Related Manuals for Gateway FX6800

Summary of Contents for Gateway FX6800

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Table of Contents