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Nortel 1140E User Manual

Nortel communication server 1000
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Nortel Communication Server 1000
IP Phone 1140E
User Guide

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Summary of Contents for Nortel 1140E

  • Page 1 Title page Nortel Communication Server 1000 IP Phone 1140E User Guide...

  • Page 3: Revision History

    Call Log Options, and to add Record on Demand content. June 2010 Standard 05.01. This document is up-issued to support Nortel Communication Server 1000 Release 7.0 for UNIStim 4.0. January 2010 Standard 04.02. This document is up-issued to support Nortel Communication Server 1000 Release 6.0 for UNIStim 4.0.
  • Page 4 Revision history December 2008 Standard 02.04. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in sections Setting up a conference call and Charging a call or charging a forced call.

  • Page 5: Table Of Contents

    Contents About the Nortel IP Phone 1140E ....19 Basic features ........19 Telephone controls .
  • Page 6 Contents Selecting a language ......66 Selecting date and time format ....67 Accessing display diagnostics .
  • Page 7 Contents Using the 3. Network Configuration menu ....109 Using the 4. Lock Menu ......110 Making a call .
  • Page 8 Contents Tracing a malicious call ......134 Incoming calls ........135 Using Automatic Answerback .
  • Page 9 Contents Overriding a busy signal ......161 Using Privacy Release ......162 Using Radio Page .
  • Page 10 Contents Flexible Feature Codes (FFCs) ..... 194 Terms you should know ......195 Index .

  • Page 11: How To Get Help

    How to get Help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
  • Page 12 How to get Help your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
  • Page 13 Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 14 Regulatory and safety information • Privacy of communications may not be ensured when using this IP Phone. • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset).
  • Page 15 Regulatory and safety information Table 1: EMC compliance (Part 2 of 2) Jurisdiction Standard Description European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per...
  • Page 16 EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from or Nortel Networks www.nortel.com GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Australia: AS/ACIF S004: Voice Frequency Performance Requirements...

  • Page 17: Denan Regulatory Notice For Japan

    Regulatory and safety information DenAn regulatory notice for Japan...
  • Page 18 Regulatory and safety information...

  • Page 19: About The Nortel Ip Phone 1140E

    About the Nortel IP Phone 1140E About the Nortel IP Phone 1140E Your Nortel IP Phone 1140E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.
  • Page 20 About the Nortel IP Phone 1140E Note: Some IP Phone 1140E phones are not configured to support soft key functionality. Consult your system administrator. • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume •...

  • Page 21: Telephone Controls

    About the Nortel IP Phone 1140E • Graphical XAS • hearing aid compatibility • wireless headset support using a Bluetooth® 1.2 wireless technology compliant Audio Gateway (Headset Profile, Bluetooth Power Class 2). • Accessory Expansion Module port to connect the Expansion Module...
  • Page 22 About the Nortel IP Phone 1140E This section describes the controls on your IP Phone 1140E. In some geographic regions, the IP Phone 1140E is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
  • Page 23 About the Nortel IP Phone 1140E Use the buttons to adjust Volume control (Volume +) the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and (Volume -) press the bottom button to decrease the volume.
  • Page 24 About the Nortel IP Phone 1140E Use the keys to scroll through Navigation menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements. to scroll up and down in...
  • Page 25 Also, when the ringer sounds, this indicator flashes. Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook. When your IP Phone 1140E firmware is being updated, the blue Feature Status indicator flashes. Lamp...
  • Page 26 About the Nortel IP Phone 1140E Press the key to toggle Shift/Outbox between two feature key pages and to (Shift/Outbox) access an additional six lines/features. This function is not available on all phones; consult your system administrator. Press the key to access Message/Inbox your voice mailbox.
  • Page 27 About the Nortel IP Phone 1140E Press the key and use the Services navigation keys to access the following (Services) items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone —...
  • Page 28 • Password Admin: — Station Control Password (Services) menu is not Password Admin available on all IP Phone 1140E phones. (continued) Consult your system administrator. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

  • Page 29: Telephone Display

    About the Nortel IP Phone 1140E Telephone display Your IP Phone 1140E has three display areas: • The upper display area provides labels for the six self-labeled line/ programmable feature key labels. • The middle display area contains single-line information for items...

  • Page 30: Call Features And Flexible Feature Codes

    Flexible Feature Codes (FFC) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone. Security features The following security features are available on your IP Phone 1140E: • Using encrypted calling •...
  • Page 31 8. Press the soft key to accept the Select Select new password. If you are locked out of your IP Phone 1140E, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off.
  • Page 32 About the Nortel IP Phone 1140E To turn Password Protection on or off: 1. Press the key. Directory (Directory) 2. Press the navigation keys to Up/Down scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled).

  • Page 33: Entering And Editing Text

    Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1140E using the following methods: • “Entering text using the IP Phone dialpad” on page 33 • “Entering text using the USB keyboard” on page 34 •...

  • Page 34: Entering Text Using The Usb Keyboard

    Entering and editing text Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0 to 9), as well as * and #. Other characters are ignored.
  • Page 35 Entering and editing text To edit an entry in your Personal Directory, press the key, and Directory select the desired entry from your Personal Directory. To edit text with the soft keys: 1. Press the soft key. Edit 2. Press the navigation keys to move through the text.

  • Page 36: Connecting The Components

    Connecting the components Connecting the components Figure 4 shows connections on the IP Phone 1140E. Figure 4: IP Phone 1140E connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use.

  • Page 37: Before You Begin

    Connecting the components of the phone WARNING Your IP Phone 1140E is shipped with the base locked in position. To avoid damaging your phone, press the wall- mount lever, located just under the Handsfree key as indicated in...
  • Page 38 Connecting the components Figure 5: Release the IP Phone 1140E from the stand Use the following steps to connect the components of your phone. 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 39, and remove the stand cover.
  • Page 39 Use your IP Phone 1140E with the approved global power supply (model NTYS17BAE6). Note 1: Your IP Phone 1140E supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power. To use local AC power, the optional global power supply can be ordered...
  • Page 40 6. If you are connecting your PC through the phone, you require a second CAT5e cable. Only one cable is included with the IP Phone 1140E package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet...
  • Page 41 Connecting the components Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your IP Phone 1140E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided).
  • Page 42 Connecting the components mounting screws, and then tighten the top screws. See Figure 7 on page Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page (Method B).

  • Page 43: Virtual Private Network

    — Windows XP — Windows Vista — Macintosh OS • Ensure that you received a copy of the provisioning files from your network administrator. The following files should be included: — Nortel Phone VPN Configuration Wizard.jar — provisioning files (for example: system.prv)

  • Page 44: Connecting Your Ip Phone

    — UDP Port 69 (TFTP) — TCP Port 80 (HTTP) — UDP Port 49000 Note: The Nortel Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Nortel Phone VPN Configuration Wizard.jar.
  • Page 45 Virtual Private Network Figure 8: IP Phone connected to the modem Figure 9: IP Phone connected to the router...

  • Page 46: Qos Configuration Recommendations

    Some network equipment allows you to isolate devices from each other. If you are unsure, it is recommended that you temporarily connect your PC to the IP Phone to run the initial Nortel Phone VPN Configuration Wizard. See Figure 8 on page...

  • Page 47: Installing And Configuring Vpn

    1. Follow the instructions provided by your system administrator to obtain the required files. 2. Power-down the IP Phone. 3. Run the Nortel Phone VPN Configuration Wizard.jar file. The Welcome & language selection window of the Wizard appears, as shown in Figure Figure 11: Welcome &...
  • Page 48 Virtual Private Network Select your language preference. The following languages are supported: • Arabic • Chinese - simplified • Chinese - traditional • Czech • Danish • Dutch • English • Finnish • French • German • Greek • Hebrew •...
  • Page 49 Virtual Private Network The Equipment Setup and VPN window appears, as shown in Figure Figure 12: Equipment Setup and VPN window 6. Verify that the modem, IP Phone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. See Figure 4 on page 36 to confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Phone are connected correctly.
  • Page 50 Virtual Private Network Figure 13: Locate Data Files window 9. Click to locate the provisioning files provided by your system Browse administrator, if the wizard was not able to locate the files. 10. Click Next. The Prepare Phone for Configuration window appears as shown in Figure 14 on page...
  • Page 51 “Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below. 12. After you hear the chimes tune and the text NORTEL appears on the IP Phone display screen, quickly press the following keys in order.
  • Page 52 Figure 15: Prepare Phone for Configuration (Try again) window a. Power off your IP Phone and power it back on again. 14. After you hear the chimes tune and the text NORTEL appears on the IP Phone display screen, quickly press the following keys in order. Mute Mute Note: The IP Phone can take up to 60 seconds for “Listening Mode”...
  • Page 53 Virtual Private Network Click to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone. The Prepare Phone for Configuration window appears as shown in Figure Figure 16: Prepare Phone for Configuration window c.
  • Page 54 Virtual Private Network The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in Figure 18 on page If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu or you were not able to edit this field, click No.
  • Page 55 Virtual Private Network on page 55. This is the IP Address of your PC running the Wizard tool. Use the IP Phone keypad to enter the Provision: or (TFTP IP) address of the provisioning server. Note: To enter a dot (period) when entering an IP address using the IP Phone keypad, press the 1 key repeatedly or you can double-press the asterisk (*) key.
  • Page 56 The text “Searching for connected phones” displays while the connected IP Phones are located. The text “Autodiscovery complete” displays in the Nortel Phone VPN Configuration Wizard tool when the search is finished. If the search is successful, “Listening Mode: Connected” appears in the IP Phone display area.
  • Page 57 Virtual Private Network Figure 19: Autodiscover Phone window 16. Click Next. If more than one connected IP Phone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 20 on page...
  • Page 58 Virtual Private Network Figure 20: Autodiscover Phone (more than one phone was discovered) window a. Obtain the MAC address of the IP Phone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Phone. b.
  • Page 59 Virtual Private Network Figure 21: Configure phone window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 22 on page...
  • Page 60 Virtual Private Network Figure 22: Confirmation & Finish window 19. Verify that the IP Phone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Phone registers with the system. This information is provided by your system administrator.
  • Page 61 Lift the IP Phone handset and listen for a dial tone. If the IP Phone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Nortel Phone VPN Configuration Wizard or contact your system administrator. For more information about basic requirements, see “Before you begin”...

  • Page 62: Configuring Telephone Options

    • (for branch office) Virtual Office Login Test Local Mode menus are listed when an IP Phone 1140E Class of Service is configured for Virtual Office and branch office. (For more information, “Using Virtual Office” on page 173). Note: The...

  • Page 63: Using The Telephone Options Menu

    Configuring Telephone Options Using the Telephone Options menu Use the menu to access the following: Telephone Options • “Adjusting the volume” on page 64 • “Adjusting the display screen contrast” on page 65 • “Selecting a language” on page 66 •...

  • Page 64: Adjusting The Volume

    Configuring Telephone Options 3. Press the key. Enter 4. Press the navigation keys Up/Down to scroll and highlight an option (for example, Language…). 5. Press the key. The display Enter provides information required to adjust your selection. 6. Choose one of the following: Select Cancel —...

  • Page 65: Adjusting The Display Screen Contrast

    Telephone Contrast adjustment. You can also adjust the contrast using the Local Tools menu; Nortel recommends that you use the control in the Telephone Options menu. Note: If you have an Expansion Module for IP Phone 1100 Series attached to your IP Phone, adjusting the IP Phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module for IP Phone 1100 Series.

  • Page 66: Selecting A Language

    Configuring Telephone Options To adjust the display screen contrast: 1. To increase or decrease the display contrast level, choose one of the Down following: — Press the soft keys. Down — Press the navigation keys. Up/Down 2. Choose one of the following: —...

  • Page 67: Selecting Date And Time Format

    Configuring Telephone Options To select a language: 1. Press the navigation keys to Up/Down scroll and highlight the desired language (for example, German [Deutsche]). Note: Some languages may not be installed on your IP Phone. Contact your system adminstrator for more information about available languages.

  • Page 68: Accessing Display Diagnostics

    Configuring Telephone Options 2. Choose one of the following: — Press the soft key to save the Select Cancel Select format and return to the menu. Telephone Options — Press the soft key to keep Cancel existing configurations. Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights.To access Display diagnostics, press the key,...

  • Page 69: Viewing Ip Phone Information

    Configuring Telephone Options To choose a local dialpad tone: 1. Press the navigation keys to Up/Down scroll and highlight one of the following dialpad tones: — to disable all tones None — to enable a single tone Short Click for all keys —...

  • Page 70: Diagnostics

    Configuring Telephone Options To view IP Phone information: 1. Press the navigation keys to Up/Down scroll through the list to view IP Phone information. 2. Press the soft key to return to Cancel Cancel menu. Telephone Options Diagnostics The Diagnostics option displays the following phone-specific information: •...

  • Page 71: Configuring Call Log Options

    Configuring Telephone Options Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 71 • “Configuring New Call Indication” on page 72 • “Configuring Preferred Name Match” on page 73 •...
  • Page 72 Cancel Configuring New Call Indication You can configure your IP Phone 1140E to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the...
  • Page 73 Cancel existing configurations. Configuring Preferred Name Match You can configure your IP Phone 1140E to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the key, select...
  • Page 74 Configuring Telephone Options 4. Choose one of the following: — Press the soft key to save the Select Cancel Select configuration. — Press the soft key to keep Cancel existing configurations. Configuring Area Code Setup Use the menu to save up to three area codes. When Area Code Setup an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the...
  • Page 75 Configuring Telephone Options 5. Use the dialpad to enter the number at the prompt. 6. Choose one of the following: — Press the soft key to save the Select Select Cancel configuration. — Press the soft key to keep Cancel the existing configurations.

  • Page 76: Choosing A Ring Type

    Configuring Telephone Options 6. Choose one of the following: — Press the soft key to save the Select Cancel Select configuration. — Press the soft key to keep Cancel existing configurations. Choosing a ring type The Ring type… option configures the IP Phone ring tone. To choose a ring type, press the key, select Options, and select...

  • Page 77: Enabling Or Disabling Call Timer

    Configuring Telephone Options Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the key, select Options, and select Services Telephone Call Timer. To enable or disable Call Timer: 1.

  • Page 78: Changing Feature Key Labels

    Configuring Telephone Options 2. Choose one of the following: — Press the soft key to save the Select Cancel Select default path and return to the menu. Telephone Options — Press the soft key to keep Cancel existing configurations. Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually).
  • Page 79 Configuring Telephone Options 3. Enter the new information for the feature key label. To enter special characters, press the navigation key. For information about entering text, refer to “Entering text using the IP Phone dialpad” on page 4. Choose one of the following: —...

  • Page 80: Configuring The Name Display Format

    The label configurations must be reentered. Configuring the name display format You can configure your IP Phone 1140E to display the name of the incoming calling party in the following formats: • first name, last name •...

  • Page 81: Configuring Live Dialpad

    Configuring Telephone Options 2. Press the key. Enter 3. Press the navigation keys to Up/Down scroll and highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: — Press the soft key to save the Select Select...

  • Page 82: Configuring Caller Id Display Order

    Configuring Telephone Options 3. Press the navigation keys to Up/Down scroll and highlight one of the following: — — (default) 4. Choose one of the following: — Press the soft key to save the Select Cancel Select configuration. — Press the soft key to keep Cancel existing configurations.
  • Page 83 Configuring Telephone Options 1. Press the key, select Options, and select Services Telephone indication. Normal mode 2. Press the navigation keys to scroll and select one of the Up/Down following: — — 3. Press the soft key to save the configuration, else press the Select key to cancel the modifications.

  • Page 84: Configuring Local Menu Options

    When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator. Your IP Phone 1140E has both local and server-based options. Press the key twice to access the Local Tools menu, which is organized Services into the following submenus: •...
  • Page 85 Configuring Local Menu options Table 6: Navigation key functions in menus (Part 2 of 2) Function Enter digits on the Select the associated menu item dialpad soft key Close the menu Stop The key functions in dialog boxes are described in Table Table 7: Navigation key functions in dialog boxes Function...

  • Page 86: Using The 1. Preferences Submenu

    Sleep is inactive. Note: Changes you make to contrast in this menu are lost if the phone is reset. To avoid losing your changes, Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu. To adjust Contrast or Sleep settings, press the...

  • Page 87: Changing 2. Language

    Configuring Local Menu options To adjust Contrast or Sleep settings: 1. Press the arrow keys to scroll Up/Down and highlight one of the following: — Contrast — Sleep Sleep appears in the format xxx, where xxx is a time in minutes or hours. 2.

  • Page 88: Configuring 3. Headsets

    Configuring Local Menu options Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the key, select Services Telephone Options, and select Language… To select the language used in the local menus, press the Services twice to open the Local Tools menu, press the 1 key on the dialpad to...
  • Page 89 Cancel existing configurations. Note: You can select a headset regardless of its connection status. It does not have to be physically connected to the IP Phone 1140E. 3. Press the soft key to exit to the Cancel Exit main display. Changes are saved automatically.
  • Page 90 Configuring Local Menu options 2. Select the Enable HID Commands checkbox. 3. Choose one of the following: — Press the soft key to save the Apply Select Cancel desired selection and return to the menu. Telephone Options — Press the soft key to keep Cancel existing configurations.
  • Page 91 1. Select the option in the menu of the IP Phone Headset Preferences 1120E, IP Phone 1140E, and IP Phone 1150E. See the following Figure. Making a change in the menu page will take affect immediately, Headset but only temporarily depending on what further action is taken.
  • Page 92 GN2220 (GN Netcom GN2220 NC Monaural Headset) • GN2225 (GN Netcom GN2225 NC Binaural Headset) • Nortel Handset You can select the headset type and configure as the active headset device regardless of whether the headset is connected or not.
  • Page 93 Back Light Nortel USB Headset Adapters. This check box is selected by default. Note: If the Nortel USB Headset Adapter is not detected this item is disabled and cannot be modified. Limitations and Advisories •...
  • Page 94 Headset menu. • Users of USB Audio on an IP Phone 1120E or IP Phone 1140E when connected to a BCM system may experience constant beeping from the wireless headsets if the user inadvertently hits a call control keys in error.

  • Page 95: Configuring 4. Bluetooth

    IP Phone 1140E. Configuring 4. Bluetooth Your IP Phone 1140E is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press the key to open the Bluetooth Setup dialog box. You must be...
  • Page 96 Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use. Note: Nortel recommends that you not pair more than one headset of the same model, because they have identical names in the Paired list.
  • Page 97 Configuring Local Menu options 3. Put your Bluetooth technology headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.
  • Page 98 Configuring Local Menu options 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the navigation key Right twice, and highlight the Search button, displayed next to the Search Devices item. c. Press the key.
  • Page 99 Configuring Local Menu options 5. When the name of your headset appears Stop in the Found: box, press the soft Stop key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears.
  • Page 100 Configuring Local Menu options 7. Press the navigation key one or Right more times to highlight the button Pair (next to the Pair Device item) and press key. Enter a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headset and press the key.
  • Page 101 Configuring Local Menu options 8. Choose one of the following: • If the headset is successfully paired with your phone, proceed to step Step 9 on page 102. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item.
  • Page 102 Configuring Local Menu options 9. Choose one of the following: • If the name of your headset appears in the Paired: box, proceed to step Step 10 on page 103. • If more than one device is paired, and the one you wish to use is not shown in box, navigate to the one you Paired: want, as follows:...
  • Page 103 Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the 1140E. If it is paired to both, the 1140E is the second device, and the following applies: Press the headset "telephone"...
  • Page 104 Note: Unless you need to dual pair a headset, operating the headset with the 1140E is simpler if the headset is only used with its charging- only base. The desktop IP Phone base should be powered off if it is not in use.
  • Page 105 Configuring Local Menu options 3. Press the key to toggle this option Enter on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. This option is on (o) by default. To unpair a wireless headset: 1.
  • Page 106 Configuring Local Menu options 3. Choose one of the following: • If the name of your headset appears in the Paired box, proceed to step Step 5 on page 106. • If more than one device is paired, and your headset is not already displayed in the Paired box, do the following: a.

  • Page 107: Using The 2. Local Diagnostics Submenu

    Configuring Local Menu options Using the 2. Local Diagnostics submenu The Local Tools menu submenu offers the 2. Local Diagnostics following choices: • “1. IP Set&DHCP Information” on page 107 • “2. Network Diagnostic Tools” on page 107 • “3. Ethernet Statistics” on page 107 •...

  • Page 108: Ip Network Statistics

    5. USB Devices The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your IP Phone 1140E automatically detects USB devices when you connect them to the USB port in the back of the IP Phone.

  • Page 109: Vpn Information

    Configuring Local Menu options 9. VPN Information The system administrator can use the menu to view VPN Information VPN information. This menu is for system administrator use only. 10. Certificate Information The system administrator can use the menu to Certificate Information view certificate information.

  • Page 110: Using The 4. Lock Menu

    Configuring Local Menu options 5. Press Apply. The phone reboots. Using the 4. Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only.

  • Page 111: Making A Call

    Making a call Making a call This section describes features associated with making a call. You can make a call from your IP Phone 1140E using any of the following: • “Using Off-hook dialing” on page 111 • “Using On-hook dialing” on page 112 •...

  • Page 112: Using On-Hook Dialing

    Making a call 3. To terminate the call, choose one of the following: — Return the handset to the cradle. — Press the key. Goodbye (Goodbye) Using On-hook dialing Use these steps to make a call by dialing before lifting the handset: 1.

  • Page 113: Using Handsfree Dialing

    Making a call Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between handset and handsfree mode. 1. Choose one of the following: —...
  • Page 114 Making a call To switch from handsfree to handset mode: Lift the handset. To switch from handset mode to handsfree mode: 1. Press the key. Handsfree 2. Replace the handset. To use a headset: 1. Connect the headset to the headset jack or the handset jack.

  • Page 115: Using The Directory Applications

    Headset Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1140E. • “Making a call using the Corporate Directory” on page 115 • “Making a call using the Personal Directory” on page 116 •...

  • Page 116: Making A Call Using The Personal Directory

    Making a call 2. Press the soft key to find the Search Search desired name. If the search is successful, the first match appears on the screen. 3. Choose one of the following: — Press the soft key to dial the Dial Dial resulting number.

  • Page 117: Making A Call Using The Callers List

    Making a call To make a call using the Personal Directory: 1. Press the navigation keys to Up/Down scroll and highlight a name in the Personal Directory. 2. Choose one of the following: — Press the soft key to dial the Dial Cancel Dial...

  • Page 118: Making A Call Using The Redial List

    Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the Directory and select List. For information on how to configure and use the Redial Redial List, refer to “Using the Redial List”...

  • Page 119: Using Autodial

    Making a call 3. Lift the Handset when the called party answers or, if in handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: — To erase all numbers, press the Clear Delete soft key.
  • Page 120 Making a call 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected key. AutoDial 3. Press the key a second time to AutoDial Autodial store the number on the selected key. After you store a number, the word Autodial disappears, and the stored number appears.

  • Page 121: Using Ring Again

    Making a call Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1.

  • Page 122: Using Last Number Redial

    Making a call To deactivate Ring Again before notification: Choose one of the following: RngAgn • Press the soft key a second Ring Again time. • Press the FFC. Ring Again Deactivate Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number.
  • Page 123 Making a call To store a Speed Call number: 1. Press the soft SpcCtl Speed Call Controller key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code. —...

  • Page 124: Using System Speed Call

    Making a call Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: SScUsr SScCtl —...
  • Page 125 Making a call To make an intercom call: 1. Lift the handset. 2. Press the key. Intercom Intrcm 3. Dial the one- or two-digit code for the desired intercom group member. To answer an intercom call while on a line other than your intercom group line: 1.

  • Page 126: Answering A Call

    Answering a call Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator ( beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: •...

  • Page 127: While On An Active Call

    While on an active call While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 127 • “Transferring a call” on page 128 • “Using Timed Reminder Recall” on page 129 •...

  • Page 128: Transferring A Call

    While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: 1. Press the soft key. The other Trans Transfer party is put on hold and a dial tone sounds.

  • Page 129: Using Timed Reminder Recall

    While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the soft key. The call is Trans Transfer put on hold.

  • Page 130: Using Attendant Recall

    While on an active call 2. Choose one of the following: Trans — Press the soft key and Transfer repeat the transfer. — If the transfer is picked up while you are on the line, press the (Goodbye) Goodbye key to complete the transfer. Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant.
  • Page 131 While on an active call To park a call on the System Park DN or your own DN: During an active call, press the soft Park key twice. Park Park The call is parked on your DN unless a is enabled to System Park DN automatically park calls on the system.
  • Page 132 While on an active call 3. To use an alternate DN from the System DN or your own DN, dial the DN Park where you want to park the call. Otherwise, proceed to step 4. 4. Choose one of the following: Trans Conf —...

  • Page 133: Recording A Calling Party Number

    While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller number, or to charge a call to an account number, during an established call. To record a caller number for accounting purposes: 1.

  • Page 134: Tracing A Malicious Call

    While on an active call 2. Press the flashing line (DN) key. The call waiting information appears. If you are using another feature key, you can use the key to access Display information associated with those feature keys. Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system.

  • Page 135: Incoming Calls

    Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 135 • “Using Call Pickup” on page 135 • “Using Call Waiting” on page 137 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring;...
  • Page 136 Incoming calls 2. Choose one of the following: Pickup — Press the key. Pickup — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. 2. Choose one of the following: GrpPkp —...

  • Page 137: Using Call Waiting

    Incoming calls 3. Dial the DN of the IP Phone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the key.
  • Page 138 Incoming calls 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: 1. Press the key to end the Goodbye current call. (Goodbye) 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.

  • Page 139: While Away From Your Desk

    While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 139 • “Using Internal Call Forward” on page 140 • “Using Remote Call Forward” on page 141 •...

  • Page 140: Using Internal Call Forward

    While away from your desk To deactivate Call Forward: Choose one of the following: • Press the soft key. Forward • Lift the handset and enter the Call FFC. Forward All Calls Deactivate To reinstate Call Forward to the same number: Press the soft key twice.

  • Page 141: Using Remote Call Forward

    While away from your desk 3. Press the key. IntForward Internal Call Forward To deactivate Internal Call Forward: Choose one of the following: IntForward — Press the Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC.
  • Page 142 While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Password. A Station Control dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number, press the key.

  • Page 143: Securing Your Ip Phone

    While away from your desk 3. Dial the Remote Call Forward FFC. Deactivate 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your 6. Press the key. Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone.
  • Page 144 While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye (Goodbye) key. — If dialing the FCC remotely, dial your To unlock your IP Phone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.

  • Page 145: Talking With More Than One Person

    Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 145 • “Setting up a conference call” on page 145 •...
  • Page 146 Talking with more than one person the conference feature supports depends on the configuration of your IP Phone. To set up a conference call: 1. While on a call, press the Conf Conference soft key to place the party on hold. You hear a dial tone.

  • Page 147: Using Conferee Selectable Display

    Talking with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the key. Goodbye (Goodbye) 2. Press the line (DN) key beside the flashing status icon to return to your original call Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call.

  • Page 148: Using Group Call

    Talking with more than one person To disconnect a conferee: 1. While on a conference call, press the ConfDsp key until Conferee Selectable Display the conferee you want to disconnect appears on the screen. 2. Press the key on which the conference call is established.
  • Page 149 Talking with more than one person 2. Press the key or enter the Group Call GrpCl Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer.
  • Page 150 Talking with more than one person To end a group call: Press the key. Goodbye Note: When the person who made the group call disconnects, the call (Goodbye) terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.

  • Page 151: Working Without Interruption

    Working without interruption Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. To activate Make Set Busy: Choose one of the following: MakeSetBsy —...
  • Page 152 Working without interruption Contact your system administrator to learn which treatment is configured for your IP Phone. Figure 24: Deflect feature key If you press the key and no special call treatment has been Deflect configured, your caller receives a busy signal.

  • Page 153: Additional Call Features

    Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone. • “Using AutoDial Transfer” on page 153 • “Using the Buzz signal” on page 154 • “Using Call Page Connect to make an announcement” on page 154 •...

  • Page 154: Using The Buzz Signal

    Additional call features 3. Press the key to end the call. Goodbye (Goodbye) Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Phones that are linked together enable one person to signal the other.

  • Page 155: Using Centrex/Exchange Line Switchhook Flash

    Additional call features 2. Dial the Page Trunk Access Code complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling.

  • Page 156: Charging A Call Or Charging A Forced Call

    Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Phone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1.
  • Page 157 Additional call features 2. Choose one of the following: Charge — Press the soft key. Charge — Dial the FFC. Call Detail Recording 3. Dial the charge account number. 4. Press the line (DN) key to return to the 2498 call.
  • Page 158 Additional call features 5. Press the soft key when you Trans Transfer hear the IP Phone ring. You can talk privately to the person at the transfer number before you press the soft key. Transfer To charge a call to an account when you add someone to a conference call: 1.

  • Page 159: Using Enhanced Override

    Additional call features 5. Press the soft key. Conf Conference Note: You can talk to either party privately, press the key to talk to Incalls the originator or press the key to Conf talk to the transfer number. Alternating between these two keys alternates between the two parties.

  • Page 160: Using Forced Camp-On Feature

    Additional call features 2. Choose one of the following: — Press the key again. Override EnhOvr — Enter the FFC again. Override The other two people on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two people remain connected.

  • Page 161: Overriding A Busy Signal

    Additional call features 1. Choose one of the following: — Press the key. Override EnhOvr — Enter the FFC to initiate a Override Forced Camp-on. The person you called receives a tone. You receive a ring signal or a busy signal, depending on the options chosen.

  • Page 162: Using Privacy Release

    Additional call features 2. Choose one of the following: — Press the key. Override EnhOvr — Enter the FFC. The people Override in the targeted call receive a tone for approximately 1 second. After the Override feature joins you to the call, a short tone repeats every 16 seconds.
  • Page 163 Additional call features To use Automatic Preselection (Meet-me page): 1. Lift the handset. 2. Dial the FFC. Radio Paging Access The paging tone sounds (two beeps followed by a dial tone). 3. Dial the number of the party you want to page.

  • Page 164: Using Voice Call

    Additional call features 2. Dial the FFC. Radio Paging Access The ringback tone sounds. The paged person can use any IP Phone to enter a FFC, Radio Paging Answer plus their own DN number. 3. If your call goes unanswered for a preset time period and a 15-second high- pitched tone sounds, followed by (Goodbye)
  • Page 165 Additional call features To make a voice call: 1. Lift the handset. 2. Press the key and make the Voice Call VceCall announcement. 3. Press the key. Goodbye (Goodbye) To respond to a voice call: Your IP Phone rings once and the caller's voice transmits through your speaker.

  • Page 166: Additional Phone Features

    Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 166 • “Using the Callers List” on page 169 • “Using the Redial List” on page 171 • “Using Virtual Office” on page 173 •...
  • Page 167 Additional phone features 3. Press the soft key. Next Next 4. Use the dialpad to enter the phone number. 5. Do one of the following: Done Cancel — Press the soft key to save the Done new entry. — Press the soft key to return Cancel to the Add screen.
  • Page 168 Additional phone features To delete an entry: 1. Press the navigation keys to Up/Down scroll and highlight the desired entry. 2. Press the soft key. Delete Delete 3. Choose one of the following: Confirm Cancel — Press the soft key to delete Confirm the entry.

  • Page 169: Using The Callers List

    Additional phone features Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
  • Page 170 Additional phone features To dial an entry: 1. Press the navigation keys to Up/Down scroll and highlight the desired entry. 2. Press the soft key. Dial Dial To delete an entry: 1. Press the navigation keys to Up/Down scroll and highlight the desired entry. 2.

  • Page 171: Using The Redial List

    Additional phone features To delete the entire Callers List: 1. Press the soft key. Delete Delete 2. Choose one of the following soft keys: — to delete the entire Callers List — to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls.
  • Page 172 Additional phone features To dial an entry: 1. Press the navigation keys to Up/Down scroll and highlight the desired entry. 2. Press the soft key. Dial Dial To delete an entry: 1. Press the navigation keys to Up/Down scroll and highlight the desired entry. 2.

  • Page 173: Using Virtual Office

    Consult your system administrator to verify if the Virtual Office feature is available for your use. You can use an IP Phone as a Remote phone to connect to your IP Phone 1140E even if it is a different IP Phone model. Table 10 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1140E.

  • Page 174: Logging In To Virtual Office

    IP SoftPhone 2050 Yes, with restrictions IP Phone 2007 Note: A Virtual Office login from an IP Phone 1140E to an IP Phone 1120E or IP Softphone 2050 is blocked in certain situations. Consult your system administrator. Logging in to Virtual Office...

  • Page 175: Using Virtual Office On Your Remote Ip Phone

    Phone model to the next, your Office IP Phone 1140E display is different on each Remote phone. Figure 26 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1140E Office phone. All the features appear as they do on your Office IP Phone 1140E.
  • Page 176 Figure 27 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1140E Office phone. Fewer display lines are available on the 1120E, so the display provides less information. Figure 27: Logged in to an IP Phone 1140E using an...

  • Page 177: Using Virtual Office On Your Office Ip Phone

    Figure 28 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1140E Office phone. In this case, the information display is is arranged in a different fashion, but all the information is visible at one time.
  • Page 178 Additional phone features Figure 29: Office phone displays the message Logged Out Logged Out. Virtual Home When activated for Virtual Office by a Remote IP Phone, your Office IP Phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.

  • Page 179: Logging Out Of Virtual Office

    Additional phone features To regain operation of a IP Phone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office IP Phone from the Remote IP Phone: Home a. Press the key. Home b. Enter your User ID and password (this logs the Office IP Phone back on to your office network).

  • Page 180: Troubleshooting Virtual Office

    Additional phone features Press to allow the IP Phone to log out of Virtual Office or press remain logged in to Virtual Office and reset the IDLE timer. If no key is pressed, the IP Phone logs out of Virtual Office. Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen.
  • Page 181 Go to an remote IP Phone 1120E or IP Phone 1120E or IP Softphone 2050 and IP Softphone 2050 from try again, or consult an IP Phone 1140E your local system (some restrictions administrator. apply). Permission Incorrect User ID Enter correct User ID.

  • Page 182: Using Media Gateway 1000B

    Additional phone features Table 11: Troubleshooting Virtual Office (Part 3 of 3) Displayed Probable Cause Actions Message Server Network problem. Notify system Unreachable (2) administrator if the problem persists. VOUD Remote IP Phone does Notify system configured on TN not have VOUA Class administrator.

  • Page 183: Using Test Local Mode

    Additional phone features Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive IP Phone calls). Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1.

  • Page 184: Troubleshooting Mg 1000B

    Additional phone features Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 12 lists error messages and describes actions to correct the causes. Table 12: Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local Mode.

  • Page 185: Using Hospitality Features

    Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your IP Phone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
  • Page 186 Using Hospitality features To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the FFC. Automatic Wake-Up Quit 3. Press the key. Goodbye (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.

  • Page 187: Activating Message Registration

    Using Hospitality features Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: 1. Press the key. Message Registration 2. Dial the room (DN). Directory Number 3. Press the key.

  • Page 188: Using Maid Identification

    Using Hospitality features To reset a meter to zero: 1. Press the key. Message Registration 2. Dial the room Directory Number (DN). 3. Press the key. 4. Press the key. Message Registration Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room.

  • Page 189: Displaying Room Status

    Using Hospitality features 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection = Room failed inspection = Cleaning skipped The interrupted dial tone sounds. 4. Press the key.
  • Page 190 Using Hospitality features 2. Dial the (DN) for the Directory Number room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...
  • Page 191 Using Hospitality features 2. Dial the (DN) for the Directory Number room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...

  • Page 192: Accessing External Server Applications

    For more information about the External Server Applications, consult the Nortel IP Phone External Server Applications User Guide. Using Record On Demand key If this feature is enabled, you can use the Record on Demand (ROD) feature key to record your telephone conversation.

  • Page 193: Using Save Key

    Accessing External Server Applications 2. To stop the call recording, press the key again. Using SAVE key Use the feature key to save the recording of an active call. This key SAVE is associated with the active user ID and is operational only if a call is active.

  • Page 194: Flexible Feature Codes (Ffcs)

    Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Table 13 to track the FFCs assigned by your system administrator. Table 13: Flexible Feature Codes Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate Automatic Wake-Up Malicious Call Trace Verify...

  • Page 195: Terms You Should Know

    Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
  • Page 196 Terms you should know Directory Number (DN) A number consisting of one to seven digits for an IP Phone, and also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session.
  • Page 197 Terms you should know Message/Inbox A fixed key on your IP Phone 1140E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
  • Page 198 Terms you should know Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward).

  • Page 199: Index

    Index Index Disconnect 147 Conference call 145 About the IP Phone 2004 19, 195 Configure area code setup 74 Answer a call 126 Configure call log options 84 Attendant Recall 130 Configure Callers List log 71 AutoDial 119 Configure Name Display format 76 AutoDial Transfer 153 Configure New Call indication 72 Automatic Answerback 135...
  • Page 200 Index Enter key 24 Local Area Network (LAN) 19 Entering and editing text 33 Local Diagnostics 107 Expand key 24 Local Dialpad Tone 68 External server applications 192 Local Mode 182 Feature display 196 Maid Identification 188 Fixed key 196 Make Set Busy 151 Flexible Feature Code (FFC) 196 Malicious Call Trace 134...
  • Page 201 Index Privacy Release 162 System or Switch 198 Quit/Stop key 25 Telephone display 29 Telephone information 84 Telephone Options 63 Radio Page 162 Test Local Mode 183 Record a Calling Party Number Timed Reminder Recall 129 Transfer a call 128 Redial List 116, 118 Regulatory and safety information USB keyboard...
  • Page 202 Index...

  • Page 204: User Guide

    Nortel Networks. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Nortel Networks is under license. All other trademarks are the property of their respective owners.

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