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R
4
Troubleshooting for Homeowner
A. Frequently Asked Questions
1. Metallic noise.
2. White ash buildup on glass.
3. Glass has buildup of black soot
4. Glass has turned dirty.
5. Fire has tall flames with black tails and is lazy.
6. Smokey start-up or puffs of smoke from the airwash. 5. Either the firepot is dirty or there is too much fuel at
6. Large flame at start-up.
NOTICE:
perature paint. Open windows for air circulation. Odors may be irritating to sensitive individuals.
Page 16
ISSUES
Odors and vapors are released during initial operation due to the curing of high tem-
Castile & Santa Fe CE Pellet Stove
1. Noise is caused by metal expanding and contracting as
it heats up and cools down, similar to the sound pro-
duced by a furnace or heating duct. This noise does not
affect the operation or longevity of your appliance.
2. This is normal. Clean the glass using any non-abrasive
glass cleaner.
3. Excessive build-up of ash. See solution #4. The lower
burn settings will produce more ash, the higher burn
settings produce less. The more it burns on low the
more frequent cleaning of the glass is required.
3. Excessive build up of ash. The lower burn settings will
produce more ash, the higher burn settings produce
less. The more it burns on low the more frequent clean-
ing of the glass is required.
4. The feed rate needs to be reduced or the firepot needs
cleaning. Heat exchanger or exhaust blower needs
cleaning.
start-up and not enough air. Close down feed rate 1/4
(6mm) inch at a time until this no longer happens.
6. This is normal. Flame will settle down once the fire is
established.
7068-112B
SOLUTIONS
October 24, 2011
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