Troubleshooting Guide - Chauvet Colorado 2 Zoom Tour User Manual

Troubleshooting Guide

Symptom
Zoom does not move
Product does not light up
One of the LEDs does
not work
Two or more LEDs do
not work on a single
module
The wrong LEDs light up
when using DMX
Product does not power
up
Product does not respond
to wired DMX or
responds erratically
COLORado™ 2 Zoom Tour User Manual Rev. 01
Cause(s)
Position settings are incorrect
Faulty zoom motor/motors
Wrong personality
Dimmer fader set to "0"
All color faders set to "0"
All colors in Static mode are set to "0"
No power
Faulty internal power supply
Faulty main control board
Faulty LED
Faulty LED module
Faulty LED driver
Faulty LED module
Faulty LED driver
Wrong personality
Wrong DMX address
No power
Loose or damaged power cord
Faulty internal power supply
Wrong DMX addressing
Damaged DMX cables
Wrong polarity on the controller
Loose DMX cables
Non-DMX cables
Bouncing signals
Long cable/low-level signal
Too many products
Interference from AC wires
Faulty Display/Main/DMX interface board
If you still experience technical problems after trying the above solutions or if you
need to send the product for repair, contact
Technical Information
Action(s)
Check settings as explained in
Setting
Send product for repair
Change the personality
Increase the value of the dimmer channel
Increase the value of the color channels
Increase the values of the colors
Verify external power circuit and wiring
Send product for repair
Send product for repair
Send product for repair
Change the personality
Change the DMX address
Check for voltage on outlet
Check power cord
Send product for repair
Check product addressing
Check DMX cables
Check polarity switch settings on the controller
Check cable connections
Use only DMX-compatible cables
Install terminator as suggested
Install an optically coupled DMX splitter before a
long section of cable or right after the product
with the strong signal
Install an optically coupled DMX splitter after
product #32
Keep DMX cables separated from power cables
or fluorescent/black lights
Send product for repair
CHAUVET® Technical
Zoom Limit
Support.
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