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Troubleshooting Guide
Symptom
Product does not light up
Continuous gobo
rotation
One of the LEDs does
not work
Circuit breaker/fuse
keeps tripping/blowing
Unit does not power up
Unit does not respond to
wired DMX or responds
erratically
Q-Spot™ 560-LED User Manual Rev. 08
Cause(s)
Dimmer fader set to "0"
color fader set to "0"
All colors in CUSTOM mode
are set to "0"
No power
Faulty internal power supply
Faulty main control board
Gobo plate #1 missing or in wrong
location
Faulty LED
Faulty LED module
Faulty LED driver
Excessive circuit load
Short circuit along the power wires
No power
Loose or damaged power cord
Blown fuse
Faulty internal power supply
Wrong DMX addressing
Damaged DMX cables
Wrong polarity on the controller
Loose DMX cables
Non DMX cables
Bouncing signals
Long cable / low level signal
Too many units
Interference from AC wires
Faulty DMX interface board
Faulty Display/Main board
If you still experience technical problems after trying the above solutions or if you
need to send the unit for repair, contact CHAUVET® Technical Support.
Technical Information
Action(s)
Increase the value of the dimmer channel
Increase the value of the color channel
Increase the values of the colors
Verify external power circuit and wiring
Send unit for repair
Verify Gobo plate #1 is correctly installed
Send unit for repair
Reduce total load placed on the electrical circuit
Check electrical wiring
Check for voltage on outlet
Check power cord
Replace fuse
Send unit for repair
Check unit addressing
Check DMX cables
Check polarity switch settings on the controller
Check cable connections
Use only DMX compatible cables
Install terminator as suggested
Install an optically coupled DMX splitter before a
long section of cable or right after the unit with
the strong signal
Install an optically coupled DMX splitter after unit
#32
Keep DMX cables separated from power cables
or fluorescent/black lights
Send unit for repair
Send unit for repair
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