HP Integrity BL870C i2 Specifications page 17

QuickSpecs
Standard Features
HP Simple Configurator
Service and Support
SCE is a guided self service tool to help sales and non technical people provide customers with initial
configurations in 3 to 5 minutes. You may then send the configuration on for configuration help, or use in
your existing ordering processes. If you require "custom" rack configuration or configuration for products
not available in SCE, please contact HP's Customer Business Center or an Authorized Partner for
assistance. http://www.hp.com/products/configurator
HP Care Pack Services are available for the HP Integrity BL870c i2 server blade. These services offer
integrated hardware and software support to help customers maintain a robust, stable, flexible IT
environment that enhances their business agility. They encompass today's most popular products,
including UNIX, Windows and Linux servers, as well as mobile technology, network devices, desktops,
printers, storage solutions, management software and more.
All of these Service offerings let customers leverage HP Services multi-vendor, multi-technology
experience and expertise; global reach with delivery capabilities; single-point-of-contact problem
diagnosis and resolution; advanced remote monitoring and performance enhancement technologies; and
proven support management processes based on IT best practices.
HP Services professionals can help customers identify the support offering that fits their business and
technology goals. HP Services include:
HP Critical Service - comprehensive preventive services and super-responsive support to maximize
availability and minimize downtime risk exposure in mission-critical environments
HP Proactive 24 Service
effectiveness, performance, and stability through joint services planning and 24x7
hardware/Software Support
Support Plus 24 - 24x7x365 onsite hardware and over-the-phone Software Support for HP and
selected multi vendor products, plus software updates at substantial subscription savings
Support Plus - the economical choice for single-source hardware/Software Support delivered during
extended business hours, as well as cost-saving software updates
These products are covered by a global limited warranty and supported by HP Services.
NOTE: Server Blade Limited Warranty includes 3 year Parts, 3 year Labor, 3-year on-site support.
NOTE: Server Blade Enclosure Limited Warranty includes 3 year Parts, 3 year Labor, 3-year on-site
support.
A complete range of HP Care Pack services are available including:
Proactive Select - a cost effective method of buying service credits up front to be used for
consultancy and service options as needed.
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7
days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support.
NOTE: For more information regarding the Blade service portfolio visit our worldwide web site on the
internet at: http://h20219.www2.hp.com/services/cache/81725-0-0-225-121.html
HP Services for the c7000 Enclosure cover the enclosure, power supplies and fans. HP qualified rack
options are covered by these services when installed within the same rack. HP Supported Ethernet devices
DA - 13620 Worldwide — Version 18 — December 10, 2013
HP Integrity BL870c i2 Server Blade
- collaborate with HP Services professionals to improve operational
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