Troubleshooting - D-Link DSL-2750B User Manual

Section 4 - Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DSL-2750B. Read the following descriptions
if you are having problems. (The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your
computer will look similar to the following examples.)
1. Why can't I access the web-based configuration utility?
When entering the IP address of the D-Link router (192.168.1.1 for example), you are not connecting to a website on the Internet or have to be
connected to the Internet. The device has the utility built-in to a ROM chip in the device itself.
Your computer must be on the same IP subnet to connect to the web-based utility.
 Make sure you have an updated Java-enabled web browser. We recommend the following:
 Internet Explorer 6.0 or higher
 Firefox 1.5 or higher
 Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect
to a different port on the device if possible. If the computer is turned off, the link light may not be on.
 Disable any internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal
®
Firewall, and Windows XP firewall may block access to the configuration pages. Check the help files included with your firewall software for
more information on disabling or configuring it.
 Configure your Internet settings:
 Go to Start > Settings > Control Panel. Double-click on the Internet Options Icon. From the Security tab, click on the button to restore
the settings to their defaults.
 Click on the Connection tab and set the dial-up option to Never Dial a Connection. Click on the LAN Settings button. Make sure nothing is
checked. Click on the OK.
 Go to the Advanced tab and click on the button to restore these settings to their defaults. Click on the OK button three times.
 Close your web browser (if open) and open it.
D-Link DSL-2750B User Manual

TROUBLESHOOTING

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