imagistics sx2100 User Manual page 150

DIFFICULTY
Sending Faxes
Poor sending quality.
Transmission Verification
Report says 'RESULT:NG' or
'RESULT:ERROR'.
Vertical black lines when
sending.
The other party does not
receive my fax.
Handling Incoming Calls
Double-ring in Fax/Tel Mode
Machine 'Hears' Voice as
CNG Tone.
Transferring a Fax Call to the
machine.
Menu Setting Difficulties
The machine beeps when you
try to access the RX
Settings and TX Settings
menus.
Copy Quality Difficulties
Vertical streaks appear in
copies.
Printer Difficulties
The machine does not print.
The machine prints
unexpectedly or it prints
garbage.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12
SUGGESTIONS
Try changing your resolution to Fine or EX-Fine. Make a copy to
check your machine's scanner operation. If copy quality is not good,
clean the scanner. (See Cleaning the scanner on page 12-22.)
There is probably temporary noise or static on the line. Try sending the
fax again. If you send a PC FAX message and get 'RESULT:NG' or, on
the Transmission Verification Report, your machine may be out of
memory. To gain extra memory, you can turn off Fax Storage, print fax
messages in memory (see Polling on page 5-9) or cancel a Delayed Fax
or Polling Job (see Canceling a fax in progress on page 6-9). If the
problem continues, ask the telephone company to check your phone
line.
If the copy you made shows the same problem, your scanner is dirty.
(See Cleaning the scanner on page 12-22.)
Send a manual fax so you can listen to make sure the other party's
machine is answering. Press Monitor (or lift the handset) and dial the
number. Wait to hear fax receiving tones, and then press Start.
The machine knows the incoming call is not a fax so it is signaling you
to answer the telephone call. Pick up the machine's handset or answer
from an extension or external phone and then press your machine's
Telephone Answer Code (default setting is # 51).
If your machine is set to Ext. Tel. RX On, it is more sensitive to sounds.
Your machine may mistakenly interpret certain voices or music on the
line as a calling fax machine and respond with fax receiving tones.
Deactivate the fax by pressing Stop. Try avoiding this problem by
turning Ext. Tel. RX to Off. (See Ext. Tel. RX on page 5-4.)
If you answered at the machine, press Start and hang up immediately.
If you answered on an external or extension phone, press your Fax
Receive Code (default setting is (
hang up.
Make sure that machine is in Fax mode. If the Fax
illuminated, press it to turn on Fax mode. RX Settings setting (Menu,
3, 1) and TX Settings setting (Menu, 3, 2) are available only when
the machine is in Fax mode.
Sometimes you may see vertical streaks on your copies. Either the
scanner or the primary corona wire for printing is dirty. Clean them both.
(See Cleaning the scanner on page 12-22 and Cleaning the drum unit
on page 12-24.)
Check the following:
• The machine is plugged in and power switch turned on.
• The toner cartridge and drum unit are installed properly. (See
Replacing the drum unit on page 12-30.)
• The interface cable is securely connected between the machine and
computer. (See the Quick Setup Guide.)
• Check to see if LCD is showing an error message. (See Error
messages on page 12-1.)
Reset the machine or turn it off and then on again. Check the primary
settings in your application software to make sure it is set up to work with
your machine.
51). When your machine answers,
key is not