Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - imagistics sx2100 User Manual

12
Troubleshooting and routine
maintenance

Troubleshooting

For technical help, you must call the country where you bought the
machine. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this
happens, your machine identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself.
ERROR MESSAGES
ERROR CAUSE
MESSAGE
The drum unit is the end of its life.
Change Drum
The drum unit is near the end of its life.
Change Drum
Soon
The drum counter was not reset.
The original documents were not inserted or
Check
fed properly, or original document scanned
Original
from ADF was longer than about 36 inches
(90cm).
The machine is out of paper or paper is not
Check Paper
properly loaded in the paper tray.
Upper Tray
—OR—
Empty
The paper is jammed in the machine.
Lower Tray
Empty
When you see this error, the paper in the
Check Paper
paper tray does not match the paper size you
Size
set in

12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

IMPORTANT
Menu, 2, 3.
ACTION
Replace the drum unit with a new
one and reset the drum counter.
Use the drum unit until you have a
print quality problem; then replace
the drum unit with a new one.
If LCD still shows this message after
replacing the drum unit with new
one, follow the steps below.
1. Open the front cover, and then
Clear/Back
press .
2. Press 1 to reset.
See Original document jams on
page 12-4.
Refill the paper in the paper tray, or
remove the paper and load it again.
—OR—
See Paper jams on page 12-5.
Load the appropriate size paper or
change the default setting. (See
Setting the Paper Size on page 4-6.)