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Troubleshooting
Error message
Calibration failed. Please reboot the
machine.
Troubleshooting
Scanning difficulties
Difficulty
Cause
My scanner does not
The supplied Micro USB Cable is not
turn on.
connected securely.
My computer does not
Causes may vary.
recognize the scanner
when it is connected
via the Micro USB
Cable.
My scanned images
This problem occurs if the scanner is
have black lines
not calibrated correctly or if a foreign
running through them,
object, such as a paper clip or ripped
blank spaces, or are of
paper, is stuck in the scanner.
overall bad quality.
Cause
An error caused the calibration to fail.
For example, the Calibration Sheet is
not inserted in the correct direction.
Suggestions
Make sure the Micro USB Cable is securely
connected to your scanner and computer.
Make sure the Micro USB Cable is securely
connected to your scanner and computer. Remove
the Micro USB Cable and reconnect the Micro USB
Cable to your scanner and computer.
1. Check the document feeder slot and make sure
2. Calibrate your scanner (see Scanner Calibration
If scan quality is not improved after you calibrate
your scanner:
1. Clean the scanner (see Scanner Maintenance on
2. Calibrate your scanner again.
Action
Remove the Micro USB Cable
from your computer. Reconnect
the Micro USB Cable to the
computer, and perform the
calibration again.
Insert the Calibration Sheet in the
correct direction.
• For Windows
calibration using software, see
Calibration using software (for
®
Windows
) on page 37.
• For Macintosh: to perform the
calibration using software, see
Calibration using software (for
Macintosh) on page 40.
that the slot is clear. If foreign objects are found,
remove them from your scanner.
on page 37).
page 42).
®
: to perform the
8
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Table of Contents
Troubleshooting
