For Customer Service - Brother DS-620 User Manual

Appendix B

For customer service

For Australia Only:
Support - For technical support of your Brother Product other than what you can resolve through the User's
Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer to
FAQs/Troubleshooting, locating Drivers & Software.
Alternatively, please contact the Product Support Centre for any customer care/technical support enquiry.
To contact Brother International (Aust) Pty Ltd for support on a Brother product please see the details
listed below:
Product Support Centre:
Brother International (Aust) Pty Ltd
Solutions Site:
Web Site:
Our Technical Support Consultants are available 5 days a week by phone during the hours of 8.30am to
5.00pm (EST/EDST) Monday to Friday.
For New Zealand Only:
To contact Brother International (NZ) Limited for support with a Brother product please use the following
methods.
Phone:
Premium End User Assistance
Auto Attendant Self Help
Brother Recycle Assistance
Fax Assistance
Email Assistance
Web Assistance
Our Technical Support Consultants are available 7 days a week by phone during the hours of 8.30am to 5pm
Monday to Friday and 9am to 5pm Saturday and Sunday. Outside of these hours you can find assistance
from our Auto Attendant Self Help and our Website www.brother.co.nz under Online Help.
Australia
Phone: 02 8875 6000
Fax: 02 9870 7223
http://solutions.brother.com
www.brother.com.au
E-mail: To submit an e-mail enquiry, visit www.brother.com.au go to
Service and Support area and follow the prompts.
0900 552 152
0800 652 152
0800 632 467
0800 837 822
Please visit www.brother.co.nz and submit a helpdesk enquiry from
Online Help
Please visit www.brother.co.nz under Online Help for Frequently
Asked Questions, Driver downloads, Warranty information and
Service Centres
B
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