Brother DS-620 User Manual page 51

Troubleshooting
Difficulty Cause
My document did not The Document Guides are not adjusted
scan correctly. to fit the width of the document.
The settings are not suitable for your
document. For example, a A4
document was fed when A5 was
selected as document size.
The scan speed is too The resolution is not suitable for your
slow. document.
My scanner is Your document is not set correctly.
connected but it will
not feed my document
Your document is too thin or too thick.
or do anything else.
The scanner's top cover is open.
The document is Causes may vary.
jammed.
Your document is not acceptable for the
machine (for example, if the paper is
too long).
My scanner gets It is normal for your scanner to emit a
warm. small amount of heat after prolonged
use.
Suggestions
Adjust the Document Guide to fit the width of the
document.
Make sure the document size settings are suitable
for your document.
®
For Windows : see Paper settings on page 18.
For Macintosh: see Paper settings on page 28.
Decrease the scanner resolution.
®
For Windows : see Image settings on page 17.
For Macintosh: see Image settings on page 25.
Insert your document until you feel the top edge of
the document touch the inside of your scanner.
Check that your document is acceptable (see
Document Specifications on page 6).
If your document is not the problem:
1. Confirm that the Micro USB Cable connecting
your scanner to your computer is securely
connected.
2. Re-install the scanner driver from the DVD-ROM.
Close the top cover and start scanning again.
Open the scanner's top cover and gently pull out
the document. Make sure that no piece of paper
remains inside the scanner.
Make sure your document is acceptable for the
machine (see Document Specifications on
page 6).
Use the supplied Carrier Sheet (see Loading the
Carrier Sheet on page 10).
If there is a strange smell coming from the scanner
or the scanner feels a little bit hot to the touch,
immediately remove the Micro USB Cable from
your scanner and computer.
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