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HP Pavilion10 Maintenance And Service Manual

Hp touchsmart notebook pc
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HP Pavilion
TouchSmart Notebook PC
10
Maintenance and Service Guide

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  • Page 1 HP Pavilion TouchSmart Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................3 Finding your hardware and software information ................. 3 Locating hardware ....................... 3 Locating software ......................... 3 Right side ............................. 4 Left side ..............................5 Display ..............................6 Top ...............................
  • Page 8 Hard drive cable ......................... 48 WLAN/Bluetooth combo card .................... 50 Heat sink assembly ......................52 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............54 Starting Setup Utility (BIOS) ....................... 54 Updating the BIOS ..........................54 Determining the BIOS version ................... 54 Downloading a BIOS update .....................
  • Page 9 35.6-cm (10.1-in), HD+ display specifications ..................62 Hard drive specifications ........................63 Specification information in Device Manager ..................63 10 Statement of Volatility ........................... 64 Non-volatile memory usage ........................ 66 Questions and answers ........................68 11 Power cord set requirements ........................69 Requirements for all countries and regions ..................

  • Page 11: Product Description

    ● Fixed optical drives No internal optical drive support Audio/Visual HP TrueVision HD: HD camera Fixed (no tilt) + activity LED, 1PC, USB 2.0, M-JPEG 1280x720 by 30 frames per second Single digital microphone with software - echo cancellation, Fixed Integrated VGA camera (select models only)
  • Page 12 45w Smart nPFC 3 pin RC 4.5 mm connector - non slim with 26.5mm z-height with localized cable plug support (3-wire plug with ground pin) 3-cell, 28-Wh, 2.55Ah, Li-ion battery (HP Fast Charge technology) Security Security lock...

  • Page 13: External Component Identification

    External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. A list reveals all the devices installed on your computer.

  • Page 14: Right Side

    Environmental Notices . To access this guide, from the Start screen, type support, select it and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent (1) Enables airflow to cool internal components.

  • Page 16: Display

    For wireless regulatory notices, see the section of the Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Chapter 2 External component identification...

  • Page 17: Top

    TouchPad Component Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Lights...

  • Page 18: Buttons

    Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation ●...
  • Page 19 Component Description If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options.

  • Page 20: Keys

    Keys Component Description Reveals system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the spacebar, or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 21: Bottom

    Bottom Component Description Battery lock latch Unlocks the battery. Battery bay Holds the battery. Battery release latch Releases the battery. Vents (4) Enable airflow to cool internal components. Speakers (2) Produce sound. Labels The labels etched to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
  • Page 22 NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component Product name Serial number Product number Warranty period Model number (select models only) Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 24 Item Description Spare part number Display panel 25.6-cm (10.1-inch) HD, LED, antiglare SVA flat1366x768, 220 nits, 3.6 mm Hinge up, 10.1 with HD LED Touchscreen with webcam in pearl white 742315-001 Hinge up, 10.1 with HD LED Touchscreen with webcam in ano silver 745026-001 Top cover with TouchPad and Keyboard in ano silver (includes touchpad assembly) 741981-xx1...

  • Page 25: Display Components

    Item Description Spare part number Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 752130-001 Combo Adapter in North America, Latin America Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 752131-001 Combo Adapter in Europe Base Enclosure for use with WLAN Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0...

  • Page 26: Mass Storage Devices

    Description Spare part number Display panel 25.6-cm (10.1-inch) HD, LED, antiglare SVA flat1366x768, 220 nits, 3.6 mm For use in pearl white models 742315-001 For use in ano silver models 745026-001 Mass storage devices Description Spare part number Hard Drive Hardware Kit (includes hard drive bracket, hard drive cable and screws; not 741972-001 illustrated) Hard drive cable...

  • Page 27: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters 65 W Smart nPFC 4.5 mm connector with localized cable plug support (3- wire plug with ground 710412-001 pin) 65 W Smart nPFC 4.5 mm connector with localized cable plug support (3- wire plug with ground 714657-001 pin) 45 W NPFC Smart RC 4.5 mm NSLIM...
  • Page 28 Spare part CSR flag Description number 490371-021 Power cord for use in Europe 490371-031 Power cord for use in the United Kingdom 490371-061 Power cord for use in Italy 490371-201 Power cord for use in Thailand 490371-291 Power cord for use in Japan 490371-AA1 Power cord for use in People's Republic of China 490371-AB1...
  • Page 29 Spare part CSR flag Description number 741981-071 Top cover with keyboard and TouchPad ano silver for use in Spain 741981-141 Top cover with keyboard and TouchPad ano silver for use in Turkey 741981-161 Top cover with keyboard and TouchPad ano silver for use in Latin America 741981-171 Top cover with keyboard and TouchPad ano silver for use in Saudi Arabia 741981-211...
  • Page 30 Spare part CSR flag Description number 745421-FL1 Top cover with keyboard and TouchPad pearl white for use in Czech/Slovic regions 745422-BA1 Top cover with keyboard and TouchPad ano silver for use in Adriatics 750721-001 TouchPad board pearl white with cable 752119-001 Base Enclosure for use with WLAN Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter in Europe 752120-001...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 33: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or ● packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 35: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible ● straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...

  • Page 37: Battery

    Battery Description Spare part number 3-cell, 27 WHr, 2.55 Ah Li-ion battery 740722-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 38 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 39: Top Cover

    Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Ano silver for use in the United States 741981-001 Ano silver for use in the United Kingdom 741981-031 Ano silver for use in France 741981-051 Ano silver for use in Italy 741981-061...
  • Page 40 Description Spare part number Pearl white for use in Europe 745421-B31 Pearl white for use in the Adriatics 745421-BA1 Pearl white for use in English/French 745421-DB1 Pearl white for use in the Czech/Slovic regions 745421-FL1 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 41 Remove the following covers and screws that secure the top cover to the computer: NOTE: Rubber screw covers are available in the Rubber Kit, spare part number 741977-001. (1) 2 rubber screw covers from the corner caps (2) 2 screws from the corner caps (3) Both corner caps Component replacement procedures...
  • Page 42 Remove the following covers and screws that secure the top cover to the computer: (1) 2 screws under removed corner caps (2) 2 screws inside the battery bay Remove 12 screws from the bottom of the computer. Position the computer upright and open it as far as possible. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 43 Pry the top cover off the computer to disengage it. NOTE: Begin by attempting to pry the top cover loose near the display hinges. Lift the top of the top cover (1), and the lift the top cover up slightly to gain access to the connected keyboard and touchpad cables and connectors underneath.
  • Page 44 Lift the touchpad cable connector (4) disconnect the touchpad cable (5) from the system board, and then remove the top cover from the computer. Reverse this procedure to install the top cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 45: Touchpad

    Touchpad Description Spare part number Touchpad 721518-001 Before removing the touchpad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 46: Power Button Board

    Power button board Description Spare part number Power button board assembly 721531-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 47: Display Assembly

    Display assembly All display assemblies include WLAN antenna transceivers and cables. Description Spare part number Display assembly 25.6-cm (10.1-inch) HD, LED, antiglare SVA flat1366x768, 220 nits, 3.6 mm 742315 For use in pearl white models 742315-001 For use in ano silver models 745026-001 Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 48 Disconnect the webcam cable from the system board (2) and remove the video cable from the base enclosure (3). Lift the power connector from the base enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 49 Remove the WLAN antenna cables from the tabs (1) and the routing path (2) in the base enclosure. Remove the 4 screws (1) from the display hinges. Component replacement procedures...
  • Page 50 Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.

  • Page 51: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 741979-001 NOTE: You must remove the left speaker to remove to function board cable. Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 52: Hard Drive

    Reverse this procedure to install the speaker assembly. Hard drive Description Spare part number 500-GB, 5400-rpm 683802-005 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: System Board

    Disconnect the hard drive cable (3). To remove the hard drive from the hard drive cover, remove the 4 Phillips PM3.0×4.0 screws (1) that secure the cover to the drive, and then lift the cover straight up and off the hard drive (2). Reverse this procedure to install a hard drive.
  • Page 54 Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 55 Pull the system board up and toward the left to remove it from the computer (2). NOTE: The power cable and hard drive cable connect to connectors on the bottom of the system board. When you remove the system board, the power cable will be removed from its routing path and both cables will remain connected to the system board.

  • Page 56: Power Cable

    Power cable The power cable spare part number is 741969-001. Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 57: Rtc Battery

    RTC battery Description Spare part number RTC battery 741976-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 58: Hard Drive Cable

    Remove the battery from the socket (2). Reverse this procedure to install the RTC battery. Hard drive cable The hard drive cable spare part number is 721510-001. Before removing the hard drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59 Disconnect the hard drive cable from the bottom of the system board. Reverse this procedure to install the hard drive cable. Component replacement procedures...

  • Page 60: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card Select models use a card that provides both WLAN and Bluetooth functionality. Description Spare part number Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter 709848-005 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter 690020-005 Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 61 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 62: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink assembly 741971-001 Before removing the heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 63 Lift the heat sink from the system board (2). Reverse this procedure to install the heat sink assembly. Component replacement procedures...

  • Page 64: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updated versions of the BIOS may be available on the HP website. SoftPaqs Most BIOS updates on the HP website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 65: Downloading A Bios Update

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 66: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page Hard drive...

  • Page 67: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 68: Restore And Recovery

    From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. If you want to reset your computer using a minimized image, you can choose the HP Minimized ● Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media.

  • Page 69: Recovering Using Hp Recovery Manager

    If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery ● media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager ●...

  • Page 70: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 71: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 19.45 cm 9.4 in Width 27.28 cm 13.4 in Height (front to rear) 2.245 cm 0.9 to 1.1 in Weight Equipped with no optical drive, 1 DIMM, hard drive, WLAN 1.451 kg 3.2 lbs module, webcam, 3 cell battery Input power Operating voltage...

  • Page 72: Cm (10.1-In), Hd+ Display Specifications

    35.6-cm (10.1-in), HD+ display specifications Metric U.S. Active diagonal size 35.6-cm 10.1-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 220 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours...

  • Page 73: Hard Drive Specifications

    Hard drive specifications 500-GB* Dimensions Height 7 mm Width 70 mm Weight 101 g Interface type SATA Transfer rate 100 MB/sec Security ATA security Seek times (typical read, including setting) Single track 3 ms Average 13 ms Maximum 24 ms Logical blocks 1,048,576,000 Disc rotational speed...

  • Page 74: 10 Statement Of Volatility

    Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 75 If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options. Then select Unconfigure AMT on next boot.

  • Page 76: Non-Volatile Memory Usage

    BIOS this memory and is accessible) (keyboard, is updated. available on the HP mouse, & website. Writing data battery to this ROM in an management) inappropriate manner can render the PC nonfunctional.
  • Page 77 Fingerprint 512kByte Stores By enrolling in HP Only a digitally reader Flash fingerprint ProtectTools Security signed application templates. Manager. can make the call to write to the flash.

  • Page 78: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 79: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 80 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 81: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle. Battery...

  • Page 82: Index

    11 numbers 15 spare part number 18, 52 battery release latch 11 display panel HP PC Hardware Diagnostics BIOS product description 1 (UEFI) determining version 54 spare part number 14, 16, 19 downloading 56...
  • Page 83 8 system 59 lights power cable USB flash drive 60 AC adapter 4 removal 46 using HP Recovery media 58 caps lock 8 spare part number 46 recovery media hard drive 5 power connector creating 57 mute 8...
  • Page 84 RTC battery TouchPad button board removal 47 spare part number 14, 18, 20 spare part number 14, 18, 47 TouchPad zone, identifying 7 transporting guidelines 24 traveling with the computer 12 Screw Kit, spare part number 17, security cable slot, identifying 5 USB 2.0 ports, identifying 4 security, product description 2 USB 3.0 ports, identifying 5...

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