HP Surestore Tape Library Model 2/15 User Manual page 95

Table 4-11 Troubleshooting (Continued)
Problem
No display messages appear.
An error message is
received after bulk loading
tape cartridges.
Changed drive address but
the new address is not
recognized by the host.
• Make sure the power cord is connected.
• Make sure the power switch is on.
• Power cycle the library. (See the caution note at the end of
this table.)
• If there is still no display, call a service representative for
assistance.
• Verify that cartridges are inserted into the magazine in the
correct orientation. (See "Loading Cartridges Into the
Library" on page 4-13.)
• Verify that the correct tape type is used. (See "Choosing Tape
Cartridges" on page 3-3.)
• If the light bar on the display panel is orange, cycle power to
the library and try to load the magazine again when the drive
numbers and status indicators are displayed. (See the caution
note at the end of this table.)
• If SECURITY ENABLED displays, a security option has been
set that prevents cartridges from being loaded into or
removed from the library. See "Setting Configuration
Options" on page 4-24.
• If TRANSPORT FULL displays, the cartridge transport
mechanism already contains a tape cartridge. Refer to the
software package documentation. A service call may be
needed.
• If a LOAD ERROR or FAILED message still displays, this
could indicate a library failure; call a service representative
for assistance.
Try rebooting the host computer. Some computers require this
for the new address to be recognized. (See the caution note at
the end of this table.)
Library Operation
Troubleshooting
Solution
4-45