Toshiba Satellite R20 User Manual page 187

DVD-ROM drive
For more information, refer to Chapter 4,
Problem
You cannot access a
CD/DVD in the drive
Some CD/DVDs run
correctly, but others do not
User's Manual
Operating
Procedure
Make sure the drive's disc tray is securely
closed. Press gently until it clicks into place.
Check whether the drive power is on. If the
power is off, click on the Optical Drive
Power icon in the task tray and turn on the
power.
Open the disc tray and make sure the
CD/DVD is properly seated. It should lie flat
with the label facing up.
A foreign object in the disc tray could block
laser light from reading the CD/DVD. Make
sure there is no obstruction. Remove any
foreign object.
Check whether the CD/DVD is dirty. If it is,
wipe it with a clean cloth dipped in water or
a neutral cleaner. Refer to the
section in Chapter 4 for details on cleaning.
The software or hardware configuration may
be causing a problem. Make sure the
hardware configuration matches your
software's needs. Check the CD/DVD's
documentation.
Check the type of CD/DVD you are using.
The drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD
(single/multi-session), CD-
ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-
EXTRA), Addressing Method
2
Check the region code on the DVD. It must
match that on the DVD-ROM drive. Region
codes are listed in the
section in Chapter 2, The Grand Tour.
If problems persist, contact your dealer.
Troubleshooting
Basics.
Media care
TM
Optical disc drives
8-9