HP ProLiant DL160 Quickspecs page 15

QuickSpecs
Service and Support
Standard Care Package
Basic Care Package
Insight Remote Support
HP Support Center
Support recommendation that maintains high level of server availability
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
3-Year HP 24x7 4 hour Response, Collaborative Support
Provides problem resolution support across the stack of HW, firmware, and HP and 3rd party SW. In case
the issue is with 3rd party SW, HP does known issue resolution. If HP cannot solve the issue, it will contact
the third-party vendor and create a problem incident on your behalf.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-8232ENW.pdf
Additional Services: Software support service with 24X7 availability with a 2 hour response, Training
courses on Microsoft, Linux (Red Hat and SUSE), VMware, and HP Insight Software, +60 Proactive Select
Credits, Factory Express.
http://www8.hp.com/us/en/business-services/it-ervices.html?compURI=1078865
Delivers minimum recommended support service level
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides you with rapid remote support and if required an HP authorized representative who will arrive on
site any time and day of the year to begin hardware maintenance service within 4 hours of the service
request being logged
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE.pdf
Additional Services: Software OS (Microsoft, Linux (SUSE/Red Hat)) Installation and Start Up and Software
Support, Factory Express.
Provides 24 X 7 remote monitoring, proactive notifications, and problem resolution. Learn more
http://www.hp.com/go/insightremotesupport
Personalized online support portal with access to information, tools and experts to support HP business
products. Submit support cases online, chat with HP experts, access support resources or collaborate with
peers. Learn more http://www.hp.com/go/hpsc
HP's Support Center Mobile
live support. Now, you can get access to personalized IT support anywhere, anytime.
HP Insight Remote Support and HP Support Center are available at no additional cost with a HP warranty,
HP Care Pack or HP contractual support agreement.
*HP' Support Center Mobile App is subject to local availability.
DA - 14282 Worldwide — Version 22 — December 13, 2013
HP ProLiant DL160 Generation 8 (Gen8)
App* allows you to resolve issues yourself or quickly connect to an agent for
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