ATCOM APBX IP02 User Manual page 33

APBX IP02 User Manual
Select Static Agent here. there are two kinds of agents:
Static Agent: chose here
Dynamic Agent: users can dial 'Queue number + *' to log in as dynamic agent, and 'Queue number + **' to log out.
In this case, users can dial 6900* to being a dynamic agent (need to enter password 123), and 6900** to log out.
3) Caller Position Announcement
Announce queue position and / or estimated hold time to caller
4) Period Announcement
This allows a message like "Thank you for holding, your call is important to us." to be played at regular intervals
while a caller is in the queue
32 ATCOM TECHNOLOGY CO., LIMITED