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ATCOM APBX IP02 User Manual

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APBX IP02 User Manual
For Firmware Version: V1.4.0
2013-07-11

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Summary of Contents for ATCOM APBX IP02

  • Page 1 APBX IP02 User Manual For Firmware Version: V1.4.0 2013-07-11...

  • Page 2: Table Of Contents

    APBX IP02 User Manual Contents Contents ................................... 1 Introduction ................................3 Connection and Change IP Address of APBX ......................4 Connection ..............................4 WAN Settings ..............................5 LAN Settings ..............................6 DHCP Server ..............................7 System Status ..............................8 Create local extensions and make interior calls ......................9 FXS extensions ...............................
  • Page 3 APBX IP02 User Manual Music On Hold .............................. 38 Custom Prompts ............................38 Language Setting ............................38 Network Settings ..............................39 Web Access ..............................39 Firewall ................................. 39 Port Forwarding ............................42 DDNS ................................42 VLAN ................................42 System Settings ............................... 43 Change Password ............................

  • Page 4: Introduction

    APBX IP02 User Manual 1. Introduction Overview of the APBX The IP02 is a complete Asterisk Appliance with One Dual ports FXO or FXS modules. It is an embedded open source Linux system with built-in SIP/IAX2 proxy server and NAT features. It provides a solid, uniform platform for traditional PSTN communications as well as VoIP communications.

  • Page 5: Connection And Change Ip Address Of Apbx

    APBX IP02 User Manual BLF Support DDNS Music on Hold VLAN Storage Quota Privilege PPPoE IP Restriction Port Forward 2. Connection and Change IP Address of APBX 2.1 Connection The default IP address of APBX is: WAN: 192.168.1.100/255.255.255.0 LAN: 192.168.10.1/255.255.255.0...

  • Page 6: Wan Settings

    APBX IP02 User Manual NOTE: It’s recommended to re-set IP address of APBX via WAN at the first time, Since DHCP server on LAN port is enabled by default, Other DHCP client enabled devices in the network may obtain IP from APBX rather than real DHCP server.

  • Page 7: Lan Settings

    APBX IP02 User Manual APBX will obtain an IP address automatically from DHCP server when rebooting. It’s not recommended to choose this option unless there is a reserved IP for APBX in DHCP server so that APBX can keep the same IP all the time.

  • Page 8: Dhcp Server

    APBX IP02 User Manual Hostname Set the host name for APBX. IP Address / Subnet Mask Set the IP address / subnet mask for LAN network interface. Gateway Set the Gateway for LAN network interface. Primary DNS / Secondary DNS Set the DNS server for LAN network interface.

  • Page 9: System Status

    APBX IP02 User Manual The Dynamic Host Configuration Protocol (DHCP) is a network protocol used to configure devices that are connected to a network (known as hosts) so they can communicate on that network using the Internet Protocol (IP). It involves clients and a server operating in a client-server model.

  • Page 10: Create Local Extensions And Make Interior Calls

    APBX IP02 User Manual 3. Create local extensions and make interior calls There are two kinds of extensions in APBX: FXS extensions and SIP extensions. 3.1 FXS extensions It needs support of FXS module, the module installed in IP02 can be:...
  • Page 11 APBX IP02 User Manual 1) General Extension Extension number, i.e. 6101, it is associated with this particular user / phone. Port The analog port bound with extension. Name A character-based name for this extension, i.e. ‘Bob Jones’. Caller ID CID showed in the other’s phone during a call, default is Extension.
  • Page 12 APBX IP02 User Manual 5) Follow Me Follow me is a feature to let an incoming call to a called party to be redirected to a third party, the third party can be a voicemail box, ring group, mobile telephone and so on.

  • Page 13: Sip Extensions

    APBX IP02 User Manual 3.2 SIP extensions SIP extension is an SIP account that allows IP phone or softphone to register to. It can be created / modified / deleted one by one or in batch. Click to add an extension or to add multiple extensions.
  • Page 14 APBX IP02 User Manual 1) General Name A character-based name for this extension, i.e. ‘Bob Jones’ Extension Extension number, i.e. 6000, it is associated with this particular user / phone. Password Authentication for SIP phone to register and make calls.
  • Page 15 APBX IP02 User Manual 3) Mail Setting Enable Sending Voice Mail Check this option to enable PBX send new voicemail to Email address below as an attachment. Email Address The Email address that new voicemail will be send to when Enable Sending Voice Mail is enabled and PBX settings ->...
  • Page 16 APBX IP02 User Manual Try this setting when APBX is on a public IP, communicating with devices hidden behind a NAT device (broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall’s support of SIP+RTP ports.

  • Page 17: Register Onto Apbx With Your Ip Phone

    APBX IP02 User Manual Set trusted IP: xx.xx.xx.xx/255.255.255.255, for example: 192.168.1.160/255.255.255.255 Set trusted network: xx.xx.xx.xx/subnet mask, for example: 192.168.1.0/255.255.255.0 3.3 Register onto APBX with your IP phone After successfully register with 6000 and 6001, you can make interior calls among 6000, 6001, 6101(FXS) now.

  • Page 18: Feature Codes

    APBX IP02 User Manual Idle: The extension is registered and idle. Busy: The extension is on the phone. Ringing: The extension is ringing. Unavailable: The extension is not registered and unreachable. If this page response slowly, please be patient to wait the output before check other pages. Otherwise, other pages can not be displayed correctly since APBX is accessing database while status checking, and database is locked for other pages’...
  • Page 19 APBX IP02 User Manual The call flow should be like below: 1. C calls A, phone A is ring, but A is not at his/her seat. 2. B can dial Direct Call Pickup code + A’s extension number to pick up the ring call, and talk to C.

  • Page 20: Smtp Settings

    APBX IP02 User Manual Enable/Cancel Do Not Disturb Enable/Disable Do Not Disturb function 3.6 SMTP Settings 1) Voice Mail to Email Setting Email Address The Sender Email Address APBX used to send voicemail. Password The password for above Email Address/Account.
  • Page 21 APBX IP02 User Manual Some servers need to authenticate sender before sending email, then the box should be checked. Test SMTP Settings Check whether the SMTP setup is OK. PBX will send an email to the test email address using above SMTP setting information.

  • Page 22: Conference

    APBX IP02 User Manual Ask Caller to Dial 5 If this option is set, the caller will be prompted to press 5 before leaving a message. 3.7 Conference Allows participants dial into a virtual meeting room from their own phone, support up to 20 participants.

  • Page 23: Create Sip Trunk And Make Outbound/Inbound Calls To/From Voip Provider

    APBX IP02 User Manual Ring Timeout Default Ring Timeout for an extension if Ring Out for it is not set. Max Call Duration This defines the maximum amount of time in seconds for a interior call, 0 means no limit, default is 6000s.
  • Page 24 APBX IP02 User Manual Trunk Name A unique label to help you identify the trunk. Provider Hostname/IP Hostname or IP of your VoIP provider, default port is 5060 Account Name The username that your service provider configured Authuser The username that your service provider configured for authentication, generally, it’s same as Account Name.

  • Page 25: Check Sip Trunk Status

    APBX IP02 User Manual Check SIP Trunk Status After creating trunk, go to System Status -> Trunk Status to check the SIP trunk Status, make sure it’s registered. Make outbound calls Go to PBX Settings -> Outbound Routes, click to add an outbound route.

  • Page 26: Make Inbound Calls

    APBX IP02 User Manual Strip: The number of digits that will be stripped from the front of the dialing string before the call is placed via Selected Trunks. See example in Chapter 5. Prepend these digits: Allows the user to specify digits that are prepended before the call is placed via the trunk. See example in Part 4.
  • Page 27 APBX IP02 User Manual Define the extension for DID number. This field is only valid when you use SIP trunk for this inbound router. You can only input number and ‘-’ in this field, and the format can be XXX or XXX-XXX. The count of the number must be only one or equal the count of the DID number.

  • Page 28: Make Outbound/Inbound Calls To/From Pstn Network

    APBX IP02 User Manual 5. Make outbound/inbound calls to/from PSTN network 5.1 Make sure FXO modules are installed If there are FXO modules installed in your APBX, APBX configures analog trunk automatically when they are detected. NOTE: Before using them, please make sure FXO port is connected with PSTN line (InService). The connection status can be checked in System Status ->...

  • Page 29: Make Inbound Calls

    APBX IP02 User Manual Prepend these digits Allows the user to specify digits that are prepended before the call is placed via the trunk. Password Authentication for Selected Extensions before dialing out. Outbound Extension Selection Select extensions which can dial out with this outbound route. In my case, only 6000 can prefix 9 to dial out.
  • Page 30 APBX IP02 User Manual Caller ID Define the Caller ID number to be matched on incoming calls. Leave this field blank to match any or no CID info. Special characters described in chapter 5.2 can be used here as same.

  • Page 31: Inbound Call Control

    APBX IP02 User Manual 6. Inbound Call Control 6.1 Time Interval Set the Time Interval for inbound route. 6.2 Hunt / Ring Group This defines a 'virtual' extension that rings a group of phones simultaneously / one by one, stopping until any one of them is picked up.

  • Page 32: Queue

    APBX IP02 User Manual 6.3 Queue Usually used in Call Centre to queue customers for the next available operator. 1) General Queue Name Name of the queue Queue Number Extension number of the queue, dial it to get into the queue Queue Password Used as authentication for users before being dynamic agent.
  • Page 33 APBX IP02 User Manual Select Static Agent here. there are two kinds of agents: Static Agent: chose here Dynamic Agent: users can dial ‘Queue number + *’ to log in as dynamic agent, and ‘Queue number + **’ to log out.
  • Page 34 APBX IP02 User Manual NOTE: The key point with announcements is that they are only played within the timeout/retry period set on the queue. For the most part this works OK as when all queue members are busy/unavailable, the timeout/retry period is effectively ignored (i.e.

  • Page 35: Auto Attendant / Voice Menu / Ivr

    APBX IP02 User Manual Retry How long does APBX wait before trying all the members again. Wrap Up Time After a successful call, how long to wait before sending a potentially free member another call. 6.4 Auto Attendant / Voice Menu / IVR Callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an extension number.

  • Page 36: Disa

    APBX IP02 User Manual Invalid Forward to The destination for incoming call if there is invalid input 6.5 DISA DISA (Direct Inward System Access) allows someone calling in from outside to obtain an "internal" system dialtone and dial out as if a local extension.

  • Page 37: Blacklist

    APBX IP02 User Manual For example: Both City A and B have a APBX, APBX-A and APBX-B, they are connected with SIP trunk, and APBX-A has FXO trunk to connect local PSTN and outbound route for that, DISA can be used as below: 1.
  • Page 38 APBX IP02 User Manual RTP Port Min / Max Set the RTP port range. DTMF Mode Set the default DTMF mode 2) NAT Here provide other two solutions for SIP one-way-audio issue besides outbound proxy. Using any one is OK.

  • Page 39: Audios

    APBX IP02 User Manual How often to refresh External Host if used. NAT Mode Global NAT settings (Affects all peers and users), is used when Asterisk is on a public IP, communicating with devices hidden behind a NAT device (broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall's support of SIP+RTP ports.

  • Page 40: Network Settings

    APBX IP02 User Manual 8. Network Settings Description of LAN, WAN and DHCP server settings can be found in Chapter 2. All network settings will take effect after APBX reboot. 8.1 Web Access Choose the web access protocol and port for web server here. HTTP and HTTPs are both supported, default port is 80 and 443 respective.
  • Page 41 APBX IP02 User Manual Set the destination port range for connection. The main protocols and default ports APBX uses for each application are list below: HTTP TCP:80 TCP:443 HTTPS UDP:5060 TCP:5060 UDP:50000-60000 Set source IP of connection. Format of IP: IP/mask For example: 192.168.1.156/255.255.255.255 for IP 192.168.1.156...
  • Page 42 APBX IP02 User Manual 4) SIP Defense: Limit connections to SIP port from remote hosts. Port Set the destination port range for connection. Protocol Set the protocol type for connection. SIP Packets The maximum packets can be handled per time interval.

  • Page 43: Port Forwarding

    APBX IP02 User Manual Check this to drop all packets or connection from other hosts if there are no other rules defined. 8.3 Port Forwarding When APBX works as a router, it can forward connections to WAN to a device connected to LAN network.

  • Page 44: System Settings

    APBX IP02 User Manual A VLAN (Virtual LAN) is a logical local area network (LAN) that extends beyond a single traditional LAN to a group of LAN segments, given specific configurations. Both WAN and LAN support 2 VLANs. 9. System Settings 9.1 Change Password...

  • Page 45: Firmware Upgrade

    APBX IP02 User Manual 1) General There are two ways to set Date/Time for APBX: a. NTP server Make sure the connection between APBX and NTP server is OK, if the NTP server is located on Internet, the gateway of WAN should be right set so that APBX can access Internet.

  • Page 46: Backup And Restore

    APBX IP02 User Manual 1) HTTP Upload them from local PC. 2) TFTP Upload them from TFTP server, the Kernel / Application must be located in base directory of TFTP server. Choose Reset Config will reset the configuration. 9.4 Backup and Restore 1) Backup Create Backup for configuration / System audio prompt / Voice Mail.

  • Page 47: Reboot && Reset

    APBX IP02 User Manual Click Restore to restore corresponding backup, backup file can be uploaded from local PC. Backup will be used after APBX reboot. It can’t be used for different product models. 9.5 Reboot && Reset Reboot or Reset APBX.

  • Page 48: Web Interface For Extension

    APBX IP02 User Manual 11. Web Interface for extension PBX allows users to check their voicemail / CDR, and set personal settings. 1. Check Use Web Interface option in PBX Settings -> Extensions management settings to allow this extension to login its own web interface.
  • Page 49 APBX IP02 User Manual 2) CDR Checking Users can check their CDR here. 3) Personal Settings Users can set voice mail / voice mail to email / follow me / ring timeout here. --Finish-- ATCOM TECHNOLOGY CO., LIMITED...

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