Dodge Ram Truck 1500 Warranty Information Booklet page 35

dealer, 5) The date(s) of repair(s) and mileage at the
time, 6) Current mileage, and 7) A description of the
action you expect to resolve your concern.
Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
• When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
• While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler will
ask you to sign a form that contains that settlement. Your
case will then be closed. There is no requirement for you
to participate in this settlement process.
HOW TO DEAL WITH WARRANTY PROBLEMS
• If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealer-
ship near you.
• If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor Chrysler need be present.
• NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or Chrysler and the time by
which the action must be taken. The decision will be
binding on the dealer and Chrysler but not on you
unless you accept the decision.
• If any action is required on the part of the dealer or
Chrysler you will be contacted within ten (10) days
after the date by which the dealer or Chrysler must act
to determine whether performance has been rendered.
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