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Related Manuals for Dodge Ram Truck 1500
Summary of Contents for Dodge Ram Truck 1500
- Page 1 2 0 1 3 Ram Truck 1500/2500/3500 W A R R A N T Y I N F O R M AT I O N...
- Page 2 IMPORTANT This booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet.
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Page 3: Chrysler Group Llc
WARRANTY COVERAGE AT A GLANCE WARRANTY COVERAGE AT A GLANCE DESCRIPTION 1 Yr/ 2 Yr/ 3 Yr/ 3 Yr/ 3 Yr/ 5 Yr/ 5 Yr/ 7 Yr/ 8 Yr/ 12, 000 24,000 36,000 50,000 Unlimited 50,000 100,000 70,000 80,000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti-Corrosion Perforation Limited Warranty: All Panels... -
Page 4: Table Of Contents
TABLE OF CONTENTS 1. Your Legal Rights Under These Limited 3.7 Total Loss, Salvage, Junk, or Scrap Vehicles Warranties Not Covered ......4 . - Page 5 TABLE OF CONTENTS 6. How to Get Warranty Service 8. Optional Service Contract ....25 ....36 6.1 Where to Take Your Vehicle .
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Page 6: Your Legal Rights Under These Limited Warranties
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES 1. Your Legal Rights Under Some states do not allow limitations on how long an implied warranty lasts, so the above limitations These Limited Warranties may not apply to you. The warranties contained in this booklet are the only 1.1 Incidental and Consequential express warranties that Chrysler Group LLC ( Chrysler ) Damages Not Covered... -
Page 7: What's Covered Under Chrysler Group Llc's Warranties
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2. What’s Covered Under repairs. These warranty repairs or adjustments — includ- ing all parts and labor connected with them — will be Chrysler Group LLC’s made by your dealer at no charge, using new or remanu- Warranties factured parts. - Page 8 The Roadside Assistance covers the cost of towing your The Basic Limited Warranty lasts for 36 months from the vehicle to the nearest Chrysler, Dodge, Jeep, or Ram date it begins or for 36,000 miles on the odometer, dealer if your vehicle becomes disabled as a result of a whichever occurs first.
- Page 9 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES G. Registration and Operation Requirements H. If Your Vehicle Leaves the United States (We The Basic Limited Warranty covers your vehicle only if: Include U.S. Possessions and Territories as • it was built for sale in the U.S.; Part of the United States for Warranty Purposes): •...
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Page 10: Corrosion Warranty
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES 2.2 Corrosion Warranty C. How Long It Lasts The Corrosion Warranty starts when your Basic Limited A. Who Is Covered? Warranty begins under 2.1(E). You are covered if you are a purchaser for use of the This warranty has two time-and-mileage limits: vehicle. -
Page 11: Restraint System Limited Warranty (Vehicles Sold And Registered In The State Of Kansas Only)
You are covered by the Powertrain Limited Warranty if towing your vehicle to the nearest authorized Chrysler, you are a purchaser for use of the vehicle. Dodge, Jeep or Ram dealer if your vehicle cannot be driven because a covered part has failed. - Page 12 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES If you choose to go to another dealership, you will be Transmission: responsible for the cost if the extra distance exceeds 10 transmission case and all internal parts; torque converter; miles. See Section 6.2 for information on how to get drive/flex plate;...
- Page 13 WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES All Wheel Drive (AWD): Four-Wheel Drive (4X4): power transfer unit and all internal parts; viscous cou- transfer case and all internal parts; transfer case control pler; axle housing and all internal parts; constant velocity module and shift mode motor assembly;...
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Page 14: What's Not Covered
Examples of some of these changes are: • installing non-Chrysler Group LLC ( Chrysler ) parts, MOPAR accessories installed by an authorized Chrysler, Dodge, Jeep or Ram dealer; components, or equipment (such as a non-Chrysler • applying rustproofing or other protection products;... -
Page 15: Environmental Factors Not Covered
WHAT’S NOT COVERED B. Modifications That WILL Void Your 3.2 Environmental Factors Not Covered Warranties Your warranties don’t cover damage caused by environ- These actions will void your warranties: mental factors such as airborne fallout, bird droppings, • disconnecting, tampering with, or altering the odom- insect damage, chemicals, tree sap, salt, ocean spray, acid rain, and road hazards. -
Page 16: Maintenance Costs Not Covered
WHAT’S NOT COVERED • cleaning and polishing; and 3.3 Maintenance Costs Not Covered Your warranties don’t cover the costs of repairing • replacing worn wiper blades, worn brake pads and damage caused by poor or improper maintenance. Nor linings, or clutch linings. do they cover damage caused by the use of contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or 3.4 Racing Not Covered... -
Page 17: Other Exclusions
WHAT’S NOT COVERED • corrosion caused by the extensive or abnormal trans- • tampering with the emission systems, or with a part port of caustic materials like chemicals, acids, and that could affect the emission systems; fertilizers; and • use of used parts, even if they were originally sup- •... -
Page 18: Total Loss, Salvage, Junk, Or Scrap Vehicles Not Covered
WHAT’S NOT COVERED 3.7 Total Loss, Salvage, Junk, or Scrap 3.8 Restricted Warranty Vehicles Not Covered Your warranties can also be restricted by Chrysler. Chrysler may restrict the warranty on your vehicle if the A vehicle has no warranty coverage of any kind if: vehicle is not properly maintained, or if the vehicle is •... -
Page 19: Other Terms Of Your Warranties
OTHER TERMS OF YOUR WARRANTIES 4. Other Terms of Your Examples of the kinds of parts that might be serviced in this way are: Warranties • engine assemblies; • transmission assemblies; 4.1 Exchanged Parts May Be Used in Warranty Repairs •... -
Page 20: Pre-Delivery Service
OTHER TERMS OF YOUR WARRANTIES 4.2 Pre-Delivery Service 4.3 Production Changes A defect in or damage to the mechanical, electrical, Changes may be made in vehicles sold by Chrysler and sheet-metal, paint, trim, and other components of your its dealers at any time without incurring any obligation to vehicle may have occurred at the factory or while it was make the same or similar changes on vehicles previously being shipped to the dealer. -
Page 21: Emission Warranties Required By Law
EMISSION WARRANTIES REQUIRED BY LAW • exhaust gas recirculation valve and control system; 5. Emission Warranties Required • exhaust pipes (between exhaust manifold and cata- By Law lyst); • fuel cap and tank assembly, pump, and fuel lines; 5.1 Federal Emission Warranty •... -
Page 22: Emission Performance Warranty
EMISSION WARRANTIES REQUIRED BY LAW • vacuum hoses, clamps, and fittings, as well as tubing 5.2 Emission Performance Warranty used for these components; This warranty supplements the federal warranty under 5.1. It lasts for 2 years or 24,000 miles on the odometer, •... -
Page 23: Federal Emission Warranty - Heavy Duty Gasoline Truck
EMISSION WARRANTIES REQUIRED BY LAW • your vehicle has been maintained and operated prop- • Air system controls; erly up until it fails such a test; and • catalytic converter; • you face a real penalty — for example, a fine or the •... -
Page 24: Noise Emission Warranty - Heavy Duty Truck
EMISSION WARRANTIES REQUIRED BY LAW • oxygen sensors; 5.4 Noise Emission Warranty - Heavy Duty Truck • positive crankcase-ventilation (PCV) valve or orifice; • powertrain control module; A. Description of Coverage Chrysler Group LLC ( Chrysler ) warrants that this •... - Page 25 EMISSION WARRANTIES REQUIRED BY LAW B. Products Warranted All vehicles built over 10,000 lbs. Gross Vehicle Weight Rating and manufactured for sale and use in the United States are required to comply with the Federal Govern- ment’s Exterior Noise Regulations. These vehicles can be identified by the Noise Emission Control Label located in the operator’s compartment.
- Page 26 EMISSION WARRANTIES REQUIRED BY LAW C. Tampering with Noise Control System Among those acts presumed to constitute tampering Prohibited are the acts listed below: Federal law prohibits the following acts or the causing • AIR CLEANER thereof: removal of the air cleaner; •...
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Page 27: How To Get Warranty Service
6.1 Where to Take Your Vehicle your Chrysler warranty still applies. Service may be A. In the United States (We Include U.S. requested at any authorized Chrysler, Dodge, Jeep or Possessions and Territories as Part of the Ram dealership. United States for Warranty Purposes): C. - Page 28 HOW TO GET WARRANTY SERVICE • If the authorized dealership charges you for repairs D. If You Move: which you feel should be covered under your war- If you move to another country, be sure to contact the ranty, please get a detailed receipt for the work done. Chrysler Customer Assistance Center (section 7.2) and Make sure that this receipt lists all warranty repairs the customs department of the destination country before...
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Page 29: How To Get Roadside Assistance Service - U.s. Or Canada Only
HOW TO GET WARRANTY SERVICE 6.2 How To Get Roadside Assistance 1-800-521-2779. Provide your name, vehicle identifica- tion number, license plate number, and your location, Service - U.S. or Canada Only * including the telephone number from which you are A. - Page 30 (maximum 2 gallons) to patch towing service to transport your vehicle to the get you to a nearby station. closest authorized Chrysler, Dodge, Jeep or Ram dealer. If you choose to go to another dealership, you will be Battery Jump Assistance...
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Page 31: Emergency Warranty Repairs
If your vehicle has failed an emissions test described in are final. Correspondence should be mailed to: 5.2: Chrysler Towing Assistance • Take it to an authorized Chrysler, Dodge, Jeep or Ram P.O. Box 9145 dealer as soon as possible. Medford, MA 02155 Attention: Claims Department •... - Page 32 HOW TO GET WARRANTY SERVICE B. Further Steps You Can Take, and How to If you want more information about getting service Get More Information under the Federal Emission Warranty or the Performance If you think your dealer has wrongly denied you Warranty, or if you want to report what you think is a emission-warranty coverage, follow the steps described violation of these warranties, you can contact:...
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Page 33: How To Deal With Warranty Problems
HOW TO DEAL WITH WARRANTY PROBLEMS 7. How to Deal with Warranty Step 2: If your dealership still can’t resolve the problem, contact Problems the Chrysler Customer Assistance Center. You’ll find the address in section 7.2. 7.1 Steps to Take B. - Page 34 HOW TO DEAL WITH WARRANTY PROBLEMS C. If Your Problem Still Isn’t Resolved For National Center for Dispute Settlement Customers Residing in Arkansas, Idaho, Chrysler Group LLC Kentucky and Minnesota ONLY: Customer Arbitration Process (NOTE: This Process is not available for residents of P.O.
- Page 35 HOW TO DEAL WITH WARRANTY PROBLEMS • If you requested an oral hearing, a decision-maker dealer, 5) The date(s) of repair(s) and mileage at the time, 6) Current mileage, and 7) A description of the will contact you to arrange a convenient time and action you expect to resolve your concern.
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Page 36: Helpful Addresses And Telephone Numbers
HOW TO DEAL WITH WARRANTY PROBLEMS • The entire dispute settlement process will normally In all other states, we ask that you give us written take no longer than 40 days. notice of any service difficulty. Send your written notice to the Chrysler Customer Assistance Center at the •... - Page 37 HOW TO DEAL WITH WARRANTY PROBLEMS • In Mexico, contact the Customer Relations To contact Chrysler by email, simply access the following website: Office for Chrysler, Dodge, Jeep and Ram www.ramtrucks.com vehicles at: (click on the Contact Us button) 1240 Prolongacion Paseo de la Reforma Av.
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Page 38: Optional Service Contract
OPTIONAL SERVICE CONTRACT 8. Optional Service Contract Chrysler Group LLC’s or Chrysler Service Contract Company LLC’s optional service contracts offer valu- able protection against repair costs when these warran- ties don’t apply. They compliment but don’t replace the warranty coverages outlined in this booklet. Several plans are available, covering various time-and-mileage periods and various sets of components. -
Page 39: Maintenance
MAINTENANCE 9. Maintenance For your convenience, Chrysler has prepared a Main- tenance Log which is included in your Owner’s Manual. You should use this Maintenance Log to keep track of 9.1 General Information scheduled maintenance, either by routinely having the It’s your responsibility to properly maintain and operate repairs entered in your Maintenance Log, or by keeping your new vehicle. -
Page 40: Where To Go For Maintenance
MAINTENANCE 9.2 Where To Go For Maintenance Authorized Chrysler, Dodge, Jeep or Ram dealers will help ensure that all your service needs are met and that Chrysler recommends that you return to the dealer from you’re completely satisfied. Chrysler strongly recom-... - Page 41 Second Owner’s Name Original Owner’s Name Street Address Street Address City and State Zip Code Zip Code City and State Date of Second Purchase Mileage at Purchase Vehicle Identifi cation Number Third Owner’s Name Street Address Warranty Start Date (In-Service Date) Mileage at Delivery City and State Zip Code...
- Page 42 Chrysler Group LLC 13GENR-026-AB Second Edition Printed in U.S.A.