Troubleshooting Tips - GE ELECTRONIC TOUCH CONTROL PP950 Owner's Manual

Before you call for service...
Troubleshooting -tips
Save time and money! Review the charts on the following
pages first and you may not need to carl for service.
ge.com
:::: _: i :ii:i Possible Causes What To Do
Surface elements willnot Improper cookware * Use pans which are absolutely flat and match
maintain a rolling boil
being used. the diameter of the surthce element selected.
or cooking is slow
Surface elemen_ do Cooktop controls * Check tl) see tire correct control is set for tile surthce
not workproperly
improperly set. element you are using.
Scratches on cooktop Incorrect clemahag methods * Use recommended cleaning llrocedures. See the
glasssurface
being
used. Cleaning the glass cooktop section.
Cookware with rough bottoms
being used or coarse particles
isalt or sand) were between
the cookware and the surface
of the cooktop.
CookwaJce has been slid
across the cooktop surface.
• To avoid scratches, use tile recommended cleaning
pI'ocedtlI'es.
Make
SuI'e bottolns of
cookware ai'e clean
betoi'e tlse_ and rise
cookware
with
sinooth bottoms.
Areas of discoloration Food spillovers not cleaned • See tire Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. Tire surtace may appear discoh)red
with a light-colored glass when it is hot. This is temporary and will disappear
cooktop, as tire glass cools.
Plastic melted to Hot cooktop came into • See tire Glass surface-
potential for permanent damage
the surface
contact with plastic placed
section in tile Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation)
Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling
Improper cookware • Lrse only flat cookware to minimize cycling.
off and on of being used.
See the "Radiantsurface elements section.
surface elements
Unresponsive keypad Keypad is dirty. • Clean tire keypad.
A fuse in your home may be • Rel/lace tire fl/se or reset tire circtdt breaker.
blown or the circuit breaker
tripped.
Pan detection/sizing Improper cookware • Lrse a flat, metallic llan that is 4.0" or lar(_er
not working properly
being
used.
Pan is improperly placed. • Make sure tire pan is centered on tire cl)rresplmding
sl/l'J[_l ce
elem
ellt.
Cooktop control • Check to see that tire control is set prollerly.
improperly set.
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