Troubleshooting - Loewe TV Operating Instructions Manual

Troubleshooting

Problem
The TV set is not getting any connection to
the server. On the main screen Connect is
shown and the Connectivity display does not
light up.
Your TV set does not have an IP address
assigned to it despite required type of IP
assignment Automatic (DHCP).
Despite video or music file being played back,
no sound can be heard.
- 26
Possible cause
a) No connection to the media server.
b) On your PC with Windows XP several media
servers run at the same time, e.g. Windows
Media Player (WMP) 11 and TwonkyMedia
(also see page 28).
a) No DHCP server is working on your
network.
b) With an encrypted wireless connection,
you have entered the key incorrectly.
a) The TV set is set to mute or the volume has
been turned down too far.
b) An audio device that does not exist or that
is not connected is registered in the TV
menu under Connections Sound
components (e.g. HiFi/AV amplifier).
Remedy
a1) Check whether the media server is switched
on.
a2) Press OK to make a new attempt at
connecting.
a3) Check the connection using the PING command.
To do this, in the entry request on your PC, enter
the command ping.exe, followed by the IP
address of your TV set. You will find the current
IP address in the Device Information (see
page 25). Example:
ping.exe 192.168.1.123
If the data packages are not transferred, then
there is a problem with the network:
a4) With a wired connection:
Check the arrangement of the cables.
a5) With a wireless connection:
Check your wireless router.
a6) Select another media server with the EPG
button.
b) If there are several media servers, they can
impede each other. For example, when
working with TwonkyMedia close file release
by WMP11.
a) Set up a DHCP server.
Assign a fixed IP address for the TV set.
b) Select Change network in the MediaNetwork-
Menu. Rescan for routers using the red
coloured buttons. Then correctly enter the
WLAN key for your router.
a) Increase the volume by pressing the V+
button on the remote control for longer.
This will also cancel any mute setting.
b) Connect up the audio device and switch it on.
In the Sound components wizard change back
to TV speakers.