Troubleshooting; Video And Audio - Insignia NS-19E310A13 User Manual

Insignia 19" LED TV

Troubleshooting

Warning
Do not try to repair your TV yourself. Contact
authorized service personnel.

Video and audio

Problem Solution
Picture does not fill the
• Change the aspect ratio. An increasing amount
screen. There are black bars
around the picture.
No picture (screen is not lit)
• Press
and no sound.
• Make sure that the Audio Only option is set to
• Make sure that the video cables are connected
• Adjust the contrast and brightness. See
• Make sure that the power cord is plugged in.
• Make sure that the correct video input source is
• Try another channel. The station may be
• Make sure that the incoming signal is
• Make sure that the antenna or cable TV is
• Check the closed caption settings. Some TEXT
Dark, poor, or no picture
• Try another channel. The station may be
(screen is lit), but sound is
good.
• Make sure that the antenna or cable TV is
• Adjust the brightness. See
• Make sure that the correct picture mode is
• If you are using an antenna, the digital channel
• If you are using an antenna and the signal
• Make sure that the video cables are connected
• The video cable(s) you are using may be bad. Try
• Try another channel. The station may be
of digital TV and movies are presented in wide
screen (16:9). See "Aspect ratio options" on
page 26.
on the TV or the remote control.
Off. See "Playing TV audio only" on page 29.
securely to your TV.
"Adjusting the TV picture" on page 25.
selected. See "Selecting the video input
on page 22.
experiencing problems.
compatible.
connected correctly and securely. See
"Connecting a cable or satellite box" on page
or "Connecting an antenna or cable TV (no
on page 13.
modes can block the screen.
experiencing problems.
connected correctly and securely. See
"Connecting a cable or satellite box" on page
or "Connecting an antenna or cable TV (no
on page 13.
"Adjusting the TV
picture" on page 25.
selected. See "Adjusting the TV picture" on
page 25.
signal may be low. To check the digital channel
signal strength, see "Checking the digital signal
strength" on page 32.
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
securely to your TV.
a new set.
experiencing problems.
www.insigniaproducts.com
Problem
No color, dark picture, or
color is not correct.
Only snow (noise) appears
on the screen.
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Picture quality is good on
some channels and poor on
others. Sound is good.
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Dotted lines or stripes
appear on the screen.
Double images.
Solution
• Try another channel. The station may be
experiencing problems.
• Adjust the color settings. See
picture" on page 25.
• Make sure that the video cables are connected
correctly and securely to your TV.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
"Connecting a cable or satellite
or "Connecting an antenna or cable TV (no
on page 13.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see "Checking the digital signal
strength" on page 32.
• If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
• Try another channel. The station may be
experiencing problems.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
"Connecting a cable or satellite
or "Connecting an antenna or cable TV (no
on page 13.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see "Checking the digital signal
strength" on page 32.
• If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
• The problem may be caused by a poor or weak
signal from the broadcaster or cable TV provider.
• If you connect to cable or satellite TV without a
set-top box and experience poor picture quality,
you may need to install a set-top box to improve
signal reception and picture quality. Contact
your cable or satellite TV provider about
upgrading to a set-top box.
• Make sure that the antenna or cable TV is
connected correctly and securely. See
"Connecting a cable or satellite
or "Connecting an antenna or cable TV (no
on page 13.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel
signal strength, see "Checking the digital signal
strength" on page 32.
• If you are using an antenna and the signal
strength is low, adjust the antenna or use a
highly directional outdoor antenna or set-top
antenna with a built-in amplifier.
• Make sure that the video cables are connected
securely to your TV.
• The video cable(s) you are using may be bad. Try
a new set.
• Other devices (for example, a surround sound
receiver, external speakers, fans, or hair dryers)
may be interfering with your TV. Try turning off
one device at a time to determine which device
is causing interference. After you have
determined which device is causing
interference, move it further from the TV to
eliminate the interference.
• Use a highly directional outdoor antenna, cable
TV, or satellite TV.
"Adjusting the TV
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