Troubleshooting; Faq; Video And Audio - Insignia NS-39DR510NA17 User Manual

NS-39DR510NA17_16-0747_MAN_V2_EN.book Page 70 Monday, October 31, 2016 9:06 AM

Troubleshooting

FAQ

For the latest answers to Frequently Asked Questions, visit General Support & FAQs under the Support and Service
section of the Insignia TV support website (www.insigniaproducts.com) and the Support section of the Roku website
(www.roku.com).

Video and audio

Symptom
Picture does not
fill the screen or
there are black
bars around the
picture
I don't see a
picture when I
select an input
TV channel
does not appear
70
Warning
Do not try to repair your TV yourself. Contact authorized service personnel.
Note
If the problem is not solved by using these troubleshooting instructions,
turn off your TV, then turn it on again.
Note
If you have any other questions about how to use your TV that are not
covered in this User Guide, go to
brand and model.
Possible cause
The picture size may
need to be adjusted
TV is not on
Cables are not
connected correctly
Picture settings may be
incorrect
Incorrect input may be
selected
Input source not
detected
TV input may be bad
Broadcast TV may be
experiencing problems
or may not be set up
www.insigniaproducts.com
http://support.roku.com
Try this...
• Adjust the picture size (aspect ratio). See the Picture Size
option in Options menu settings
• Make sure that your TV is plugged into a working power
outlet, and that your TV is turned on. (Your TV has a light on
the front that indicates if your TV is turned off. See
on page 45.)
• Make sure that the video cables are connected correctly and
securely to your TV.
• Make sure that the antenna or cable TV is connected correctly
and securely. See Connecting a cable or satellite box
page 15 or Connecting an antenna or cable TV (no box)
page 18.
• Adjust the contrast and brightness. See the TV brightness
option in Settings menu
page 48.
• Adjust the TV picture. See
page 49.
• Make sure that the correct input is selected for the device you
want to view. See Switching TV inputs
• Make sure that the device connected to the input is turned on.
• Make sure that the cord to and from the device is connected
firmly and correctly to the device and your TV.
• Connect a different device to the same input and check to see
if it works correctly.
• Try another channel. The station may be experiencing
problems.
• Make sure that the incoming signal is compatible.
• If you are trying to watch broadcast TV, make sure that
Antenna TV is set up. See
and select your TV
on page 48.
on page 47 or Options menu
Advanced picture settings
on page 46.
Setting up Antenna TV on page 41.
NS-39DR510NA17
Status light
on
on
on
on