Power And Startup; Controls - Polycom IP5000 User Manual

Power and Startup

Symptom
The display shows Network Link
is Down.

Controls

Symptom
The dial pad doesn't work.
Problem
The network cable isn't properly
connected.
Problem
The dial pad on the phone
doesn't respond.
®
User Guide for the Polycom
Corrective Action
Try the following:
Check the cable termination at the
•
switch or hub (furthest end of the
cable from the phone).
Check that the switch or hub is
•
operational (flashing link/status
lights).
Verify that the LAN port is active.
•
Press , and then select Status >
Network > Ethernet. From the
Ethernet screen, scroll to LAN port
and verify that it's Active.
Corrective Action
Try the following:
Check for a response from other
•
feature keys or from the dial pad.
Place a call to the phone from a known
•
working telephone. Check for display
updates.
Check if the LAN port is active.
•
Press , and then select Status >
Network > Ethernet. From the
Ethernet screen, scroll to LAN port
and verify that it's Active.
Check the termination at the switch or
•
hub end of the network LAN cable.
Ensure that the switch/hub port is
operational (if it isn't accessible,
contact your system administrator).
Restart the phone (see
•
Functioning on page 57).
(Before restarting your phone, contact
your system administrator. Your
system administrator may want to
troubleshoot the phone in more detail
before restarting the phone and
losing current status information.)
®
SoundStation IP 5000 Phone
Overall
55