Troubleshooting; Power And Startup - Polycom SoundStation 5000 User Manual

Troubleshooting

Power and Startup

Symptom
The display shows Network Link
is Down.
The following tables contain general troubleshooting information to help you
solve any problems you might encounter when you use the
SoundStation IP 5000 conference phone. The tables list possible trouble
symptoms, the likely causes of these problems, and recommended corrective
actions to take. Problems are grouped as follows:
• Power and Startup
• Controls on page 56
• Access to Screens and Systems
• Calling on page 57
• Displays on page 58
• Audio on page 58
• Overall Functioning
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware (see
Hardware on page 59).
If your phone is unable to perform certain tasks, a warning icon,
display in the status bar. You can view details about phone issues from the
Warnings screen. For more information, see
page 59.
Problem
The network cable isn't properly
connected.
Polycom ® SoundStation
on page 55
on page 57
on page 58
Investigating Phone Warnings
Corrective Action
Try the following:
Check the cable termination at the
•
switch or hub (furthest end of the
cable from the phone).
Check that the switch or hub is
•
operational (flashing link/status
lights).
Verify that the LAN port is active.
•
Press
Network > Ethernet. From the
Ethernet screen, scroll to LAN port
and verify that it's Active.
® IP 5000 Phone User Guide
Testing Phone
, will
, and then select Status >
on
55