Cannot Receive Faxes With A Telephone Connected To Your Product - Epson WorkForce WF-M1560 User Manual

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to
enable faxing over the line. Contact your DSL provider for the necessary filter.
• Try lowering your product's fax speed setting.
• Make sure the error correction mode setting is turned on if you are trying to send a color fax.
Note: Do not turn the product off while it is receiving a fax. Otherwise, the fax transmission will be lost.
Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that
fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax
transmission will work when using VoIP.
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received
by your voice mail service.
Parent topic:
Related tasks
Receiving Faxes Automatically (Auto Answer)
Connecting a Telephone or Answering Machine
Checking the Fax Connection
Printing Fax Reports
Selecting Fax Communication Settings
Related topics
Loading Paper
Placing Originals on the Product

Cannot Receive Faxes with a Telephone Connected to Your Product

Make sure your telephone is connected to your product's EXT port.
Note: When answering a call that is a fax, wait until the product's LCD screen displays a message that a
connection has been made before you hang up.
Parent topic:
Related tasks
Connecting a Telephone or Answering Machine
Solving Faxing Problems
Solving Faxing Problems
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