Flat Rate; Single Incident; Multiple-Incident Packs - IBM NetVista 6644 User Manual

Country Phone number
United States For installing and
configuring in-warranty
IBM products:
1-900-555-HELP(4357)
United States For using application
software and for out-of-
warranty IBM products:
1-900-555-CLUB(2582)
Canada 1-900-565-9988

Flat rate

You can call the IBM PC HelpCenter technical-support center to purchase support
for a single incident or multiple incidents (in Canada, call 1-800-565-3344). The
flat-rate option is not available in Australia or New Zealand.

Single incident

The single-incident option allows you to pay a flat fee for each individual
problem you need to resolve.

Multiple-incident packs

With multiple-incident packs, you can purchase a block of problem resolutions at
a discount from the single-incident price. Each pack expires one year from the
date of purchase. The following multiple-incident packs are available:
• 3-incident pack
• 5-incident pack (Australia and New Zealand only)
• 10-incident pack
In most countries, all available options are payable by credit card only. In
Australia, all options are payable by credit card, cheque, or money order.
An incident is a request for telephone assistance about a single question or
problem. An incident can involve multiple conversations or actions that might
include (but are not limited to):
• Your initial request
• Research by IBM
• A call back from IBM to you
Requests for assistance on multiple questions or problems will be considered as
multiple incidents.
Hours of operation
Monday - Friday, 9 $2.99 (U.S. currency)
a.m. to 9 p.m. per minute beginning
Eastern time after the first minute
Monday - Friday, 9 $2.99 (U.S. currency)
a.m. to 9 p.m. per minute beginning
Eastern time after the first minute
24 hours a day $3.50 (Canadian
currency) per minute
Cost
65