Multiple-Incident Packs - IBM NetVista 6644 User Manual

Multiple-incident packs

With multiple-incident packs, you can purchase a block of problem resolutions at
a discount from the single-incident price. Each pack expires one year from the
date of purchase. The following multiple-incident packs are available:
• 3-incident pack
• 5-incident pack (Australia and New Zealand only)
• 10-incident pack
In most countries, all available options are payable by credit card only. In
Australia, all options are payable by credit card, cheque, or money order.
An incident is a request for telephone assistance about a single question or
problem. An incident can involve multiple conversations or actions that might
include (but are not limited to):
• Your initial request
• Research by IBM
• A call back from IBM to you
Requests for assistance on multiple questions or problems will be considered as
multiple incidents.
To order additional support packages, refer to "What to do before you call" on
page 68 for the phone numbers and hours of operation in your country or region.
In the United States and Canada, use the following part numbers when you call.
Support package
Single incident
3-incident pack
10-incident pack
72
User Guide
U.S. part number
2419720
2419721
2419722
Canadian part number
EPCS1
EPCS3
EPCS10