Keyboard Problems; Lockups And Software Problems; The Computer Does Not Start Up; The Computer Stops Responding - Dell XPS /Dimension Gen 5 Owner's Manual

Keyboard Problems

CAUTION:
located in the Product Information Guide.
C H E C K T H E K E Y B O A R D C A B L E
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see page 69), reconnect the keyboard cable as shown on the setup diagram for
your computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent
pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.
T E S T T H E K E Y B O A R D
keyboard.
R U N T H E H A R D W A R E

Lockups and Software Problems

CAUTION:
located in the Product Information Guide.

The computer does not start up

C H E C K T H E D I A G N O S T I C L I G H T S
N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L
E
O U T L E T

The computer stops responding

NOTICE:
U R N T H E C O M P U T E R O F F
T
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
44
Solving Problems
Before you begin any of the procedures in this section, follow the safety instructions
—
— Connect a properly working keyboard to the computer, and try using the
T R O U B L E S H O O T E R
Before you begin any of the procedures in this section, follow the safety instructions
— See page 55.
You might lose data if you are unable to perform an operating system shutdown.
— If you are unable to get a response by pressing a key on your keyboard or
— See page 64.