General Problems; Fax Problems; Paper Problems - Dell 964 All In One Photo Printer User Manual

Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer
installed on your computer. To check for multiple entries of the printer:
1. In Windows XP, click Start Control Panel Printers and Other Hardware
and Faxes.
In Windows 2000, click Start
2. Check for multiple printer objects for your Dell printer, which might be shown as Dell
964, Dell 964 (Copy 1), Dell 964 (Copy 2), and so on.
3. Print a job to each one of these print objects to see which print object is active.
4. Set the active print object as the default printer by right-clicking it in the Printers and
Faxes window.
5. Delete the other copies of the print object by right-clicking each and selecting Delete.
NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete a
printer that you want to use, reinstall it using the CD or web drivers for that specific printer. To
prevent multiple instances of your Dell printer in your Printers and Faxes folder, make sure
when disconnecting and reconnecting the printer from your computer's USB connector that you
always plug the USB cable back into the same USB connector that was originally used for the
Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD.

General Problems

Fax Problems

When you have trouble sending or receiving faxes, try these things to fix the problem.
Make sure you turned on both your printer and your computer, and the USB cable is
properly connected.
Make sure an active telephone line is connected to the fax connector (
connector) on the back of your printer.
Make sure the fax number, country code, and date/time are set correctly.
Make sure that if you are using a DSL or ISDN line, you are using a digital line filter on
the telephone line connecting your wall jack to the wall.
Make sure the telephone line is not in use by another device such as a dial-up modem
internet service. If it is, wait until the other device is finished before sending your fax.
Make sure the original document is loaded correctly (face down in the back left corner
of the scanner glass or text-side up on the ADF) and the paper is loaded correctly (for
help, see Load Plain Paper Into the Paper
Make sure the printer doesn't have a paper jam. If it does, see
Make sure the memory is not full. Dial the receiving number first, and then scan your
original document one page at a time.
Make sure the power supply, telephone, handset, and answering machine connections
are secure.
Make sure the speed dial is set correctly.

Paper Problems

Settings Printers.
Support).
Printers
-left side
Check for a paper jam..