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troubleshooting
pRobLemS aND SoLutIoNS
pROblem
the washing machine will
not start
No water or insufficient
water supply
Detergent remains in the
detergent drawer after the
wash program is complete
Washing machine vibrates
or is too noisy
the washing machine does
not drain and/or spin
the Door does not open
uNDeRStaNDINg eRRoR meSSageS
eRROR COde
de
e
e
Ue
ce/e
before contacting After-sales service:
1. Try to remedy the problem (See "Troubleshooting" on this page).
. Restart the programme to see if the fault is repeated.
. If the malfunction persists, call after-sales service and describe the problem.
sOlUTION
• Make sure the door is firmly closed.
• Make sure the washing machine is plugged in.
• Make sure the water source faucet is turned on.
• Make sure to press the Start/Pause button.
• Make sure the water source faucet is turned on.
• Make sure the water source hose is not frozen.
• Make sure the water intake hose is not bent.
• Make sure the filter on the water intake hose is not clogged.
• Make sure the washing machine is running with sufficient water
pressure.
• Put the detergents in the inner parts of the detergent drawer(away
from the outside edges).
• Make sure the washing machine is set on a level surface. If the
surface is not level, adjust the washing machine feet to level the
appliance.
• Make sure that the shipping bolts are removed.
• Make sure the washing machine is not touching any other object.
• Make sure the laundry load is balanced.
• Make sure the drain hose is not squashed or bent.
• Make sure the water hose mesh filter is not clogged.
• The door will not open when door-lock light is on.
• The door will not open until 3 minutes after the
machine stops or the power turns off.
sOlUTION
• Close the door.
• Make sure the source water faucet is turned on.
• Check the water pressure.
• Clean the debris filter.
• Make sure the drainage hose is installed correctly.
• Laundry load is unbalanced; loosen any tangled laundry.
If only one item of clothing needs washing, such as a bathrobe or
jeans, the final spin result might be unsatisfactory and an "UE" error
message will be shown in the display window.
• Call after-sales service.
Troubleshooting _1
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