Troubleshooting: Messages - Blackberry Storm2 9550 User Manual

User Guide
• If you use message classifications, check that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages or you might have received the message from an email account that does not support
attachments in encrypted messages.
You cannot open an attachment in a PGP®-protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

Troubleshooting: Messages

I cannot send messages
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN or a phone number for
your contact.
• If you created an email address or added an existing email address to your device using the email set-up screen in the set-up wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the set-up wizard, open the email setup screen to send
a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder,
click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Change a contact, 146
Turn off the connection to the wireless network, 230
About wireless coverage indicators, 233
Generate an encryption key, 257
Turn on or turn off data service or set roaming options, 230
Resend a message, 48
I am not receiving messages
Try performing the following actions:
86
Messages